Based on 3107 review
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The Sheraton New Orleans is a modern 49-story, smoke free and pet friendly 4 star hotel conveniently located on Canal St, where the restaurants and shops of the French Quarter meet New Orleans' bustling Central Business District. The Sheraton New Orleans Hotel offers a restaurant and lobby lounge along with a Starbucks on the lobby level. In-room dining is available 24 hours a day. The 24-hour business center includes 54 meeting rooms, and a conference center. The hotel also offers concierge and wedding services. The full-service FedEx Business Center is located in the hotel lobby near the Cam...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
Reviewed 27 november, 2021
The cleanest and friendliest hotel in the French Quarter. They handled the madness of Bills Thanksgiving takeover and the Bayou Classic with ease. Everyone from the Front desk to Michael at the Bag Check were helpful, attentive and provided first class service. Can’t wait to visit again.
Reviewed 23 november, 2021
I stayed at this property for my birthday trip to NOLA and I was pleasantly surprised at how nice it was upon arrival. The pictures did not do it justice! I was able to walk to most places. There were restaurants located right outside the front door. I would stay here again. I booked this place on hotwire so I wasn't sure what to expect.
Definitely not the Bonvoy Experience We Hoped For
Reviewed 14 november, 2021
The staff is inexperienced and the hotel is completely understaffed. We rented a suite for $750 a night and we never received housekeeping services. I called down twice during the day and they promised someone would come. When we got back at 11pm and found the room still uncleared they offered us $100 credit. I then had to wait until 12:15am for fresh towels. Definitely not what I expected from a $750 suite.
GREAT room with a waterview
Reviewed 14 november, 2021
I asked for a waterview room if possible. They knocked it out of the park! Room 4410. It was on the 44th floor with a stunning view of the Mighty Mississippi River. Cargo and barges of all kinds up and down the river PLUS the beautiful Carnival Valor cruise ship sailed into port. The room was next to the high speed elevator. Wonderful! We loved the Pelican bar in the lobby. Location on Canal Street was really good. Due to Covid, housekeeping only came every 3 days, but you could ask for towels and cleaning if you desired.
Two employees out of many......
Reviewed 27 october, 2021
Room was fairly clean, housekeeping stayed busy in spite of the hotel stating service was only available by request. Twice housekeeping walked into my room while I was sleeping. Front desk are by far the rudest employees I have ever dealt with at Marriot/bonvoy property. No one appears to care for their job not less for the guests. Try to avoid them at all cost.. Kevin and Dominque (sp) front bellman are great. Could not ask for better service friendly, professionalism from anyone. My current situation requires that I stay here until a undetermined time, If I had the option I would stay any place else.