Property Location
With a stay at citizenM New York Times Square, you'll be centrally located in New York, steps from Winter Garden Theatre and 3 minutes by foot from Broadway Theatre. This 4-star hotel is 0.2 mi (0.3 km) from Gershwin Theater and 0.2 mi (0.3 km) from Times Square. Distances are displayed to the nearest 0.1 mile and kilometer.
- Winter Garden Theatre - 0.2 km / 0.1 mi
- Ambassador Theatre - 0.2 km / 0.1 mi
- Broadway Theatre - 0.3 km / 0.2 mi
- Gershwin Theater - 0.3 km / 0.2 mi
- Times Square - 0.3 km / 0.2 mi
- Radio City Music Hall - 0.5 km / 0.3 mi
- Lunt-Fontanne Theatre - 0.5 km / 0.3 mi
- Broadway - 0.5 km / 0.3 mi
- Richard Rodgers Theatre - 0.5 km / 0.3 mi
- Minskoff Theater - 0.5 km / 0.3 mi
- Top of the Rock - 0.6 km / 0.4 mi
- Rockefeller Center - 0.6 km / 0.4 mi
- The Majestic Theater \- 0.7 km / 0.4 mi
- Shubert Theatre - 0.7 km / 0.4 mi
- Carnegie Hall - 0.7 km / 0.5 mi .The nearest airports are: John F. Kennedy International Airport (JFK) - 28.9 km / 18 mi
- Liberty Intl. Airport (EWR) - 27.4 km / 17 mi
- LaGuardia Airport (LGA) - 15.6 km / 9.7 mi
- New York, NY (NYS-Skyports Seaplane Base) - 4.2 km / 2.6 mi
- Teterboro, NJ (TEB) - 19.1 km / 11.9 mi .The preferred airport for citizenM New York Times Square is John F. Kennedy International Airport (JFK).
Rooms
Make yourself at home in one of the 230 air- conditioned rooms featuring tablet computers and Smart televisions. Digital programming along with iPod docking stations are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop- compatible safes and desks.
Dining
Enjoy a meal at CanteenM grab and go or snacks in the hotel's coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. To-go breakfasts are available daily from 6 AM to 11 AM for a fee.
Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out.
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Awesome
Everything was great. Clean and most people were friendly. Except housekeeping. There was a woman who was extremely rude. But other than that everything was amazing. Checkin and check out took literally five seconds each. There is security just in case your worried about staying in New York. Rooftop bar is awesome. If you book through the app you get a free drink!!
Bad cleaning, weak customer service, and disrespect with customers
I definitively, do not recommend it! Bad cleaning, weak customer service, and disrespect with customers. This was the second time we stayed at the citizenM New York Hotel. The first time we left delighted. Everything was awesome. That's why we recommend it to several Brazilian friends. This time, the second and last time, it was horrible. 1 - Cleaning: The bedroom bathroom now has a curtain that smells like a dog wet, a musty smell. I complained but to no avail. In the bedroom, you see dust and dirt details that didn't exist before. 2 - Unrespect for the customer: I paid for my reservation in advance. On the appointed day my JetBlue flight was canceled due to aircraft problems. So I advised them that I would only arrive the next day but I would like my reservation to be kept (I explained all the details etc). I called, texted by chat and WhatsApp. They answered: No worries, your booking is confirmed and we are waiting for you. Then, when I arrived at the hotel my reservation had been canceled and my money would only be refunded in 7 days. I had to pay again without their reimbursement. Disrespectful, inattentive, sloppy. 3 - Hotel smell: We used to love the smell of the hotel. Today, unfortunately, our floor smelled of marijuana and neighbors smoked quietly in their rooms preventing us from sleeping due to the odor. Definitely not recommend. Dirty and poorly managed hotel. Bad administration!
Great hotel!
So relieved that I was able to find a great hotel that made me feel safe in a new city! It was in a prime location that made it easy to get to many different places. Love the automatic blinds and curtains, as well as the cool room lighting experience. Would’ve loved for there to have been 4 pillows in the room (2 for each of us). Free movies each night were a plus!
Great place all around
I don’t usually write reviews on hotels because most are the same general thing. Basic. CitizenM we found to be anything but basic. We loved the ability to customize everything from light color and brightness to the temperature all from an iPad. The room is small but the bed is huge and comfortable and the under bed drawers work great for storing luggage so you can make the most of the space you have. We personally loved the shower being built in next to the toilet as well. For us, the view, convenience to everything we needed and the food available on site made it even more special. It can be a little loud if emergency vehicles come through on the street but other than that it is surprisingly quiet and we got excellent sleep. Ambassadors (their name for staff) were beyond friendly and helpful and we are planning to come back for staycations now that we have moved to NYC.
Doesn't live up to it's promise
Pros: great lobby, feels very chic and secure. Great ambassadors. Cons: Room layout and technology. See more below What's fixable: 1. The TV was a PAIN to operate. Half the time the movies didn't work, especially when you tried to pause them from the iPad. Sometimes the TV froze altogether and even having the front desk "reset" the room didn't fix the situation. They had to send us a remote control. 2. The "iron heaven" is a mess. No one at the front desk understood how it worked. The iron was supposed to be able to steam but despite having a tank full of water it blinked a light indicating it needed more water. When I let the front desk know, they said thanks for letting us know. I would have considered staying here for business but not having an iron in the room is a huge, fixable miss. 3. The iPad charger was broken. I was lucky the iPad was at full charge but it never was able to pick up the charge when put on the stand. 4.. The wifi was spotty and inconsistent in strength. I ended up relying on LTE most of the time. 5. Why have 2 different shower/shampoo gels? Why not have one shower/shampoo gel and one conditioner? I had to supplement what was available with my own shampoo conditioner. The AM/PM shower gel isn't quirky/cute, just very annoying. What's not fixable: 1. The room and layout. I like the concept, but executionally it was a miss. The room is not as functional as citizenm claims - it doesn't make sense to have a sink in the common area - at least make the bathroom big enough to accommodate the sink. And the sink is too small to handle basic needs like shaving. Water splashes everywhere because of the shallowness of the sink, and it creates a wet floor in the main area. 2. The closet cubbies are not big enough to store the larger check in bags. The drawer underneath the bed is not deep enough either.