Clarion Hotel Park Avenue

I have stayed at this hotel multiple times always happy with my stay. The room is clean and the area has lots of resturants. The room is clean and the staff is friendly. Nubi at the desk greets you every morning with a huge smile.

I cancelled my reservation at this hotel but they insisted that I had 2 reservations and charged me for one night as a no show. I emailed them the cancellation email as well as a print of my Choice Privileges account showing the single reservation with cancellation but they refuse to reverse the charges. When calling the hotel the first time, they wouldn't let me speak to a manager but insisted I had in fact checked in. When I informed them that I'd never even stepped foot in the hotel, they back pedaled and told me that a manager would call me. No one ever did. I called back a couple of days later and was told that no manager would be there for the next four days (!) but someone would call. Again, no one did. After contacting Choice Hotels guest relations, they too told me that despite my acting in good faith and believing I'd cancelled my reservation, they would not reverse the charge so I've therefore cancelled my Choice Privileges membership and will never stay at another Clarion, Rodeway, Ascend, etc. Between other hotel companies with better customer service and Airbnb, there's no great loss.

Not corresponding at all to my expectations. Absoluty not a good value for money. And the great thing is COCKROACH !!!! Not he first time, after having seen unfortunate too late other comments. No excuses made by the manager, just a ridiculous reduction for a room AT more 200€/night. No change of room, really disappointed, it ruined my stay. TO AVOID !!!!

The location is probably the only good thing I could say about the hotel. Check in was a miserable experience with the front desk guy telling me my ID was expired and I was under 21 when it clearly wasn't, I'm 22, and he wasn't welcoming at all. He then proceeded to put in this small closet sized room, the door couldn't even fully open, and then we had to move rooms because it was recently exterminated. The tv has about 20 basic channels which mostly showed news, so much for that. None of the employees said at least a "Hi" during the entire stay. The entire hotel is small and unappealing inside. Breakfast is basic and digusting. During breakfast, I was approached by an employee no good morning or any greeting just asking for my room number for no reason. As a fellow hotel front desk employee, I found this to be odd and I don't want to assume profiling but it seemed like he wanted to check if I actually paid to be there as he asked no one else (A white couple and lady) for their room numbers. I wouldn't come back unless this was the last hotel in NYC and even then would I be hesitant. I highly do not recommend.

There was a mix up in my room reservation and the hotel manager and front desk people went out of their way to resolve it in a satisfactory manner. Great location as well with many dining options and convenient for getting around the city.