Mondrian Park Avenue
Starting at
$ 302
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TripAdvisor Review
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Property Info
Ideally located in Manhattans NoMad area just steps away from the Empire State Building - Broadway Shows - Times Square - Fine Dining - Shopping - Gramercy Park - Madison Square Park - Fifth avenue shopping Closest Public Transportation - 6 Train and Grand Central Cross Streets - Park Avenue and 30th Mondrian Park Avenue captures the essence of New York while bringing a bold new energy to the city. Featuring 189 luxury guest rooms and suites the property is ideally located in the heart of Manhattans NoMad neighborhood on park avenue and 30th just blocks from the Empire State Building and Madis...
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Property Amenities
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restaurantseveral
ElevatorTransport options
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ConciergeLuggage storageGuest rating
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Travelers rating
Excellent
512
Very Good
117
Good
66
Reasonable
43
Bad
43
Travelers profile
Business
230
Couples
184
Solo travel
67
Family
120
Friends getaway
90
Scores Summary
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Value
Lazily taking advantage of customers
Reviewed 10 november, 2021
No restaurant for breakfast. You get vouchers for a local cafe which doesn’t open until 7:30. Long queues, slow service. The vouchers don’t cover much beyond pastry, coffee and OJ. Also charging a $30 per day resort fee, despite there being no facilities. Underhand and lazy. Rooms are fine. Won’t go back
206ianm
Disappointing
Reviewed 31 october, 2021
This hotel advertises that its king rooms have a “writing desk”. Not only did our room not have such an amenity but there was literally no place to put one. It was tiny with one oversized chair jammed between the bed and the wall which we had to squeeze by to access one side of the bed. When we inquired of the front desk, we were told that very few rooms actually had a desk. In addition to no desk, there was no space to put a suitcase, virtually no place to unpack and the tiny cubbyholes which were where we were supposed to put our clothes had only two sides so some items fell to the floor. The bathroom had no place to hang a towel except for one hook. When we arrived for a seven night stay there was one hanger provided. Stylish? Perhaps, but the lack of items a traveler might want made for a disappointing stay. Our emailed confirmation when we made the reservation said checkout would be 2pm. The day before checkout we received another email citing a noon checkout time. The front desk apologized and offered a “complimentary” 1pm checkout. These folks need to get their act together.
67carolb
Mondrian Park Avenue is a no go
Reviewed 27 october, 2021
I stayed here for 3 nights in mid October. On the plus side, the room as not as small as many NYC hotels. Everything else was bad. Here is the letter I wrote several days ago to the hotel manager, after leaving her 3 messages and a previous email asking for a call back. As yet, I have not gotten a reply. Typical for my experience at this hotel. Hello. I stayed at your hotel last weekend (10/14-17). Many things went wrong. It is frustrating that every effort I have made to get issues resolved required multiple attempts. I have left 2 messages through Samir at the front desk and a previous email to Alysa (sp?) to discuss these and I have not received a reply over the past 5 (at least) days. Here is what went wrong: - housekeeping did not remove a BRA that belonged to a previous guest from the room. I stopped at the front desk twice on Thursday and Friday of my stay and then called 3 more times before someone came to remove it. - the front desk person who came up to take care of this brought a small can of a warm beverage. I don’t know what it was since the label with the Mondrian name obscured the contents but I believe it had rum in it. As I said it was warm, there were 2 of us. We did not drink it…left it in the room. I assume he thought it was a gesture of good will for inconveniencing us but it came across as an odd choice. - I asked for clean towels, in part because housekeeping took dirty ones away on Friday morning (including a bath mat) and didn’t replace it. Two calls yielded no results. I asked the housekeeper on Saturday and she accommodated the request. - housekeeping didn’t empty trash when they cleaned the room. - we were not advised that 1 elevator was working the weekend we were there. It took a 10 minute wait for an elevator that had some space on more than one occasion. There was no sign on the elevator that it was out of order either. - I NEVER take anything from a mini bar. Never. Never touch the door. I even took pictures of the contents through the door on my day of arrival (in part because a bottle of liquor was on an angle). I spoke to the person who checked me out (no I didn’t ask for his name…clearly I should have) and said I didn’t use the mini bar, he said he’d make note of it…nothing to worry about. I got charged a few days later for $5.44 for a mini bar charge. It took 2 calls to Samir and then 2 calls to Stacey (in Accounting, I believe) to get it resolved. She did issue credit. She also made me feel like an idiot for bothering her with a $5.44 charge. I would not recommend staying here under any circumstances. They also charge an “amenity fee” of $30 but give you coupons for $20 for breakfast at one place. It was decent and around the corner. But I got no amenities at this property. I also asked 3 times for them to refill the hand sanitizer dispenser on my floor. It never happened.
Lsquared17x
Do not stay here (unless you want to vacuum your own room)
Reviewed 17 october, 2021
I stayed four nights at the Mondrian Park Avenue; the entire experience was a disaster. We had myriad issues in this hotel - so much so that the hotel adjusted the first night off our bill without being asked to do so. Despite this, the issues continued throughout our stay. I simply elected to stop complaining as I did not want problems with the hotel to become a focus of the trip. In our original room on the 19th floor, we had issues with the air conditioner and the room would not cool. I had to call down to the front desk multiple times before an engineer was sent to to room. After he eventually arrived, he was unable to repair the issue, and I requested to be moved to a different room. The new room had many other issues. While the room had functioning air conditioner, it initially only worked with a single speed: a gale force wind; no low, medium, or high. This was remedied after the first night but you essentially had to settle on one temperature in the room without variation and had no fan. I advised the front desk that the door in this room only closed fully if pushed and thus could be easily left ajar inadvertently open by housekeeping or the guest. Although no one had warned about this issue, the front desk advised me that this was the case for all rooms in the hotel and there was no way to remedy the issue. However, I discovered this was false and apparently the front desk simply did not want to be bothered. Following an email to management about some of our issues, the door was repaired so that it closed and latched properly. Following our report of these issues, the manager on site sent me an email advising that he had personally inspected the room. With that in mind, I returned to find the floor dirty with food residue. See pictures below. I called the front desk and was advised that housekeeping was no longer available for the day. Given this, I asked them to bring me a vacuum and proceeded to vacuum and clean the floor myself. The person who brought the vacuum agreed that the floor was gross but - like the front desk person - never offered to do anything about it. He did say he would leave a note and we would hear from management the following day, but we never heard anything. I emailed about this issue with pictures after checking out as well, but received no response from the hotel. Given COVID-19, the cleanliness issues were particularly frightening as I was concerned what else had not been properly cleaned. I also note that the hotel staff is extremely poor with respect to wearing masks and generally never wore masks anywhere on premises (including elevators, lobby, entering guest rooms, etc.). Any request made of hotel staff seemed to be met only partially, if at all. E.g., I requested laundry information and bags and a shower cap. The bags were delivered, I had to call down for someone to bring the price information, and the shower caps never came. The rooms also are not equipped with basic items, such as a garbage can in the room, luggage racks, etc. it also appears that there is no way to turn on/off individual lights. They either all have to been on or off. These are only an abbreviated recounting of our troubles at this hotel. There were other issues, too. I don’t understand how this hotel is rated as 5 stars by any reputable agency and I strongly urge anyone considering this hotel to avoid it at all costs.
Q1718KElaram
Liked it but some things could improve
Reviewed 25 september, 2021
First, I have to say that the staff was very nice, service was fast, the room was beautiful and that bathroom was amazing! You could easily fit 4 people in the shower. I recommend getting a room with a balcony because the view was spectacular and that made the entire experience better. I stayed at the Mondrian for 3 days and even though my overall stay was great, it could’ve been better. Upon check-in I tried using the remote, no contact check-in option but that kiosk was not working. There is currently no room service or any other food options at the property. They do give guests a coupon for the breakfast place next door though. Cleanliness is the most important thing right now and this property was lacking in that department. I understand there is a nationwide staff shortage but still, cleanliness should be a top priority. Once I got to my room, there were dirty glasses in the bathroom that had not been changed. There was no toilet paper in the bathroom either so I had to call the front desk for that. Thankfully, service was quick and painless. The overall state of the property was great, cleanliness could improve but it wasn’t horrible. I would stay here again! Also, thank you for the wine amenity that was waiting in my room, it was a nice touch.
JeanTaveras