not as good as I expected
Reviewed 9 July, 2021
To be fair I went in May, so the pandemic was still looming... however, I decided to spend a few days there, also to support the hotel and NYC's recovery. The room was quite dark since it faced the alley, but quiet, the carpet was dirty, it felt it hadnt been clean in ages. Breakfast was delivered to the room, but they forgot so i had to call the front desk, they only had coffee, some stale muffin and yougurt. A pity, I really went there to support the hotel and because of the good reviews in the past and also the nice pics. but there are better hotels in NYC at that price
Overall a good experience. Not the quality I expected from the website/reviews/ratings.
Reviewed 13 June, 2021
Overall it was a good stay but it wasn’t quite what we were expecting. The parking was close (about a block and a half away) but there was no valet and we probably could have found cheaper parking on our own - though it would’ve been a little further. The directions they gave to the parking garage weren’t valid after 2 because of closed off streets. Our bags, which were dropped off with the doorman to be taken up to our room, were sitting in the lobby when we returned about 15-20 minutes later. They informed us on check-in that breakfast was bagged and delivered to the room due to Covid and we needed to relay our preferences the night before. We did and requested it brought up at 8:30am. At 8:50 the next morning we called the front desk (with our personal cells because the phone in the room just gave us the busy signal whenever we tried to use it) and they said they’d tell the staff and have it brought up (no apology for being late or for not having us listed). At 9:00 I had to walk into the hallway and ask the lady who was delivering food to other rooms if we could also get food - she had no listing of our preference but was helpful and got us breakfast within another 5 minutes (croissant, somewhat dry muffin, cup of OJ, cup of coffee, yoplait yogurt and maybe an apple? We got one the second day but not the first and we didn’t get spoons for the yogurt..). Breakfast was delivered 20 minutes after our requested time the following morning, but we didn’t have to remind anyone so that was a step up.
The rooftop bar, The Haven, was also a bit of a disappointment. The interior was great and the ambiance was as well. But there was pretty much no view and we had to make reservations for the bar (almost didn’t get to go up) even though we were staying at the hotel (we were not told on check in that reservations were needed, only that it was available for us to go to).
As far as the room goes, the bed was very comfortable and plush! We loved the comforter and pillows. The room was decorated nicely and had everything you would need (no microwave or fridge, but we didn’t need one). Definitely oriented towards couples though (whichever as great for my husband and I).
There was, unfortunately, construction on the Hotel’s street so it was pretty noisy but that’s no fault of theirs. Also, the location is great if you’re looking to be right at Time’s Square! Keep in mind though, being that close to Time’s Square means there’s lots of noise (yelling, honking, etc) late into the night.
Overall we had a good stay, but the customer service and small details were lacking. Probably won’t stay with them again.
Superb stay and perfect location in NYC
Reviewed 21 May, 2021
I stayed 8 days at the Sanctuary Hotel and everything was perfect.
The welcome of the team was very professional and the room very clean and overall the Location of the Hotel at 200 Metres of Time Square is the Most.
The Haven restaurant on the roof top is very nice and the Sushi Lab excellent.
I will go back for sure...
1st time back
Reviewed 12 May, 2021
We were able to return here after the year away. The hotel has been modified a lot due to New York restrictions and rules. However the staff was brilliant. Went out of their way to make our return great. The Haven is open up too and was better than I remember it. New York is no where close to being back again and some places are a bit of a waste land. I felt the staff here went above and beyond. Cannot recommend high enough.
The Sanctuary Hotel was all that
Reviewed 2 April, 2021
We expected a "Sanctuary" and we were not let down- The Cozy Queen Room WAS cozy, clean, efficient, and well designed- Everything was in perfect working order. We enjoyed our two night stay with them- We visited both roof top restaurants and both were welcoming and bright and clean- breakfast was included with our "Package" and it was modified to be "Room service" and was delivered on time and of good quality (we were expecting a continental type service but it was more than that) . C 19 Protocols were in place- Everything that was "changed" due to the C19 situation was painless, seamless, and well done. The location is absolutely perfect to Times Square and Central Park. we met the Hotel Manager- James- and he was Friendly, professional, caring, and accommodating- We will definitely return.