Sofitel New York

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$ 155

TripAdvisor Review

Based on 7613 review

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Our Manhattan hotel in Midtown New York sits perfectly in the center of it all. Live luxuriously in spacious Sofitel MyBed guestrooms offering large bathrooms and French Lanvin products. High floors boast spectacular skyline views. Terrace Suites feature Chrysler or Empire state building views with ...

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Property Info

Our Manhattan hotel in Midtown New York sits perfectly in the center of it all. Live luxuriously in spacious Sofitel MyBed guestrooms offering large bathrooms and French Lanvin products. High floors boast spectacular skyline views. Terrace Suites feature Chrysler or Empire state building views with a private sky terrace. Enjoy 24 hour in-room dining or at our French restaurant, Gaby Brasserie Francais. It's no wonder Sofitel NYC was recently voted one of the best hotels by Conde Nast's readers.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Reception services
ConciergeLuggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequently24 hour receptionFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Reception with wheelchair accessIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseParty roomIlluminated path to the entranceMultilingual teamShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and ski storage. Additional features at this hotel include tourRelax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceDon''t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, wedding servEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. This cottage also features complimentary wireless Internet access, wedding services, and a picnic area.Pamper yourself with a visit to the spa, which offers massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access and complimentary use of a nearby fitness facilitTake advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel inclu

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    4817

  • Very Good

    1995

  • Good

    501

  • Reasonable

    179

  • Bad

    121

Travelers profile
  • Business

    1092

  • Couples

    3394

  • Solo travel

    413

  • Family

    1322

  • Friends getaway

    464

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

I tired very hard to stay here- but they did not seem interested!

Reviewed 30 november, 2021

I travel to NY frequently, and was excited when I saw this property was renovated and online. Over the course of three weeks, I emailed, called reservations and even texted to get a few basic questions answered for two different stays- one being a larger family gathering planned for the spring where I planned to reserve 6 rooms, one a suite with terrace, for gathering. I needed to know basic information- terrace size/seating, etc.- as the online information was inadequate. This proved impossible. I left voicemails, emails, and over the course of 20+ calls managed to speak to two humans. One was in reservations, and had no information at all. They were just reading from the web site- I knew because I was on the site reading what they were saying. They suggested I call the front desk. That was like going down the rabbit hole. At times the phone would ring 20 plus times, and cut off. Other times it would play a voice recording and say to leave a message- which apparently no one ever checks or responds to. The only response I did get was a text, referencing one of my many messages, saying I should call the same number I had used to leave a message! I finally tracked down a human by hitting all the options on their phone tree. She was very nice- but could offer no help. She took all my information and said she would hand it to a manager for follow up. I never heard another word. It is amazing to me that Accor accredits this hotel as a member, and Sofitel is the nameplate, as this property has the service ethic of a low end franchisee owned motel. I tried very, very hard to give them what equated to six rooms rented for two weeks each between the two events- and said same on my messages. Yet even coming out of Covid, no one felt my time or business was worth the bother. Good luck if you dare book here. There are two many excellent choices nearby to bother with this nonsense.

jpsfl1

Full satisfaction

Reviewed 29 november, 2021

It was a perfect experience with Sofitel in New York. Everything was excellent even it has been opened after the pandemic condition. The location was perfect, the rooms were clean and the bed was comfortable...The hotel employees were also very friendly. We are planning to visit again such a nice hotel...Thank you...

BehzatEthem

Good but could be better!

Reviewed 29 november, 2021

Overall a good hotel. Convenient location. Room was nice. Bed comfortable. Shower does not have a hand held shower option which is a disadvantage for cleanliness. Received poor directions from desk clerk. Wasted more than a half hour following the directions I was given and never found the place. Poor list of food options.. Should have a map with food options on to make them easy to find. Found a great place right around the corner that was not on their list.

Ergo_Prro

Accepted five room booking for a wedding WHEN THEY WEREN'T OPEN. They never responded to multiple phone calls/emails.

Reviewed 27 november, 2021

My family and I booked five hotel rooms for a wedding over Halloween. We were coming from all over the country and we excited to be staying at The Sofitel with such a fine reputation. Please explain to me why a hotel would accept reservations knowing full well they won't be open for business? They claim it was due to Covid, but upon looking into it further, they are having major management/staffing issues (clearly the other reviews reflect this). Out of the five rooms booked only one party was even notified they were closed. If they hadn't been told we would have all shown up to find ourselves stranded. I repeated called the Sofitel leaving messages, BUT NO ONE EVER CALLED BACK despite their message saying we would get a call back to me within 48 hours. Repeated calls/emails (first to confirm it was true they were close and then asking for their help in finding us a comparable hotel) NEVER got a response. PRICELINE WAS HORRIBLE as well. First they offered an alternative hotel, but I had to go back to my family and make sure that would work, when I called back suddenly that hotel was no longer available. Eventually, they simply washed their hands of this little situation by (without my consent) giving me my money back (and thereby washing their hands of the whole mess). My brother finally got a hold of someone who offered a different hotel for more money and in a worse location. So MUCH EFFORT and for what? We all ended up booking different hotels and spending more money (since each family member had to make their own arrangements since we all hadn't book through Priceline). What a mess and huge disappointment. Right, it's too late for an apology. I would like the Sofitel to comp us for the FIVE ROOMS that were promised to us. You had absolutely no business taking bookings for a family wedding when you couldn't deliver and then expecting Priceline to clean up your mess (which they 100 percent failed to do). I won't book through Priceline again, but even in this situation booking direct wouldn't have solved the problem and then who would have contacted us to say "we aren't open!" Please comp us the five hotel rooms.

millerj413

No services available. Only an access to the elevator and your room. Unacceptable

Reviewed 25 november, 2021

My parents stay here. Service is profoundly unacceptable and revolting. Because they recently reopened you have (i) no breakfast or restaurant (well they still sell the breakfast online despite knowing they can’t provide it. It is an insult to customers), (ii) no room service, (iii) no gym, (iv) no minibar (v) no wardrobe (vi) no sleepers, (vii) no valet (I’m writing this after one night only but there is much more to discover. To be continued). None of this is advertised on their website as you can imagine. You pay the Sofitel price though. This is not my problem that you recently reopened, you are the Sofitel, just deal with it and work harder and stop whining you just reopened. Nobody seems to even care about you. You just check in, they send you to the room and you have no client servicing at all for the rest of the stay. They can’t even advise about where to go for breakfast. There are plenty of nice hotels around in the neighborhood, mostly from Marriott (e.g. Marquis) Just go there but don’t go to the Sofitel. It’s an empty hall where you walk to the elevator and to your room with no welcoming, no sense of “welcome back”. There is nobody for you. You just buy an access to a room. I called Accord group and Sofitel, they don’t have the beginning of an idea as to when they will resume normal services, and most importantly, they couldn’t care less. @Sofitel: don’t respond to this with the usual copy paste sorry message I’m expecting to have but please do provide solid explanations

ThomasS2804