Based on 680 review
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This cosy hotel is situated in Newark Airport. The reception is open 24/7. Fairfield Inn Suites Newark Liberty International has functional business facilities, ideal for business travellers.
Check-out ends at: 11:00
Trapped in Elevator
Reviewed 4 december, 2021
We checked in. No issues. Entered the elevator to the 5th floor. Elevator went dark. We hit the emergency button. No response. Luckily the front desk picked up when I called and he was going to work on it. I called again 10 minutes later and asked what was happening. Lady at the front desk clueless. I asked if the fire department had been called. She said she’d call now. Really???? 30 minutes later we heard the fire department on the other side of the elevator. Out after 30 minutes trapped. Fire department said don’t use the elevators. Stairs only. I refused to get back o nor carry luggage up 5 floors. We stayed on the ground floor. If you don’t want to be trapped in an Elevator, avoid this hotel.
Failure to address safety hazard today 11/ 11/2021
Reviewed 11 november, 2021
I stayed in room 507. The mattress sits within a wooden structure which is larger than the mattress and the bed skirt lays over the wooden form. The corners are sharp and casual contact caused serious gashes to the feet . The GM refused to acknowledge me. I made two attempts waiting for him and on one visit I waited over 30 min before having to leave for my airplane. He even came to his office door to see if I was still waiting but would not come out. I simply wanted to advise him of the condition and suggest an easy fix by using either foam or rubber on the edges. I slept with my feet rapped in a towel to not bleed all over. The least the guy could do is LISTEN to a very legitimate issue.and arrange a remedy. A Sr citizen ( I am 66) that is on blood thinners or that might fall and hit their head would be in serious condition. The young clerk at the desk was professional and attempted to facilitate. The GM cared less that a customer with Elite status was injured.
Worst Customer Service & Shuttle Service in NJ
Reviewed 15 june, 2021
If you want a reliable shuttle service to and from the airport as well as good customer service DO NOT STAY HERE. We waited 45 minutes after traveling all day for a shuttle that was never coming. It was advertised as a 24 hour shuttle and when I called the hotel to let them know we were at the pick up they said a driver would be on their way. 45 minutes later no shuttle and the hotel didn’t pick up my calls. Finally got through to them to be told that the shuttle was no longer running and the next shuttle was at 6pm… it was 1pm when I requested the shuttle. We got an Uber therefore taking us a total of 1 hour to get to the hotel after traveling all day. When we arrived at the hotel I asked to speak with the manager. The “manager” Eleash was the most incompetent and delivered the worst customer service I had ever experienced. She was unapologetic, rude, had the worst attitude and quite frankly couldn’t care less and had absolutely no business being a manager at an organization that has customer service as a core value. We will never stay here again.
Reviewed 14 june, 2021
I Stayed here for a few days with my daughter and father before returning to Hawai’i! The staff was extremely helpful when explaining the shuttle, breakfast, and gym amenities! The room and common areas where clean and quiet. Thank you again!!
Worst Customer Service and pricing
Reviewed 27 may, 2021
I contacted the hotel to ask about a shuttle from EWR to stay there when flight was cancelled. I had a booking.com price of under $100 and when I got to the hotel they said the lowest price was $120 plus taxes. I said that I preferred to order on booking.com. The person in charge who did not give me her name (Latina in her late 20s/early 30s) said that if I did the reservation through booking I might not get the reservation cleared that night. (It was past 10 pm). So i asked for a better price but she said that was the only option. 1 person, no food. She also said that she was charging me $150 deposit for incidentals. She charged the women next to me $50 incidentals and the guy after me $80 sobviously not consistent. When I checked out I asked to cancel the deposit and give me a receipt but was told that was impossible because the system was down. I asked to speak to the manager and have him follow up with me but still did not get a response. I asked for the persons name who handled the incident but was told that was impossible. I cannot believe that this is a Marriot hotel. I feel like they took advantage of the fact that I was at the hotel late at night and threatened me to not have a reservation if I completed the reservation on booking.com I am also submitted a report to booking.com about this. I request at least an explanation and a refund to meet the booking.com mobile price of $98. I will also post this on Trip Advisor. Hope to get a response.