Based on 55 review
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Property LocationWhen you stay at 91 Aparthotel Jesmond Road in Newcastle-upon-Tyne, you'll be near the airport, within a 5-minute drive of Quayside and University of Newcastle-upon-Tyne. This apartment is 1.5 mi (2.4 km) from St. James' Park and 1.5 mi (2.5 km) from Sage Gateshead. Distances are displayed to the nearest 0.1 mile and kilometer.
- University of Newcastle-upon-Tyne - 0.5 km / 0.3 mi
- Newcastle-upon- Tyne Civic Centre - 0.7 km / 0.4 mi
- Exhibition Park - 0.9 km / 0.5 mi
- Northumbria University - 0.9 km / 0.6 mi
- Great North Museum- Hancock - 0...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 30 october, 2021
Chosen as we were going to a wedding locally and this was in good walking distance. Check-in was a bit slow as there was a large convention party arriving in the holiday inn at the same time but staff were welcoming and friendly. The apartments are in houses next door to the holiday inn, spacious and well equipped- we only stayed for one night but could happily have stayed longer. Our only issue was that the room was a little cold, and turning the heating up didn't seem to make much difference. Free parking was included.
Wasn’t a pleasant stay at all!
Reviewed 29 august, 2021
The location of the apartment was good as everything was local. The majority of the staff were friendly and helpful enough, with a few exceptions with some staff who didn’t really want to help. The layout of the apartment was ok. I would have scored it much more if we didn’t have problems during our stay: We had issues with the cleanliness of the apartment, and major concerns about the safety as it wasn’t child friendly. Our 5 nights were very uncomfortable and restless, as the bed was very uncomfortable and the sofa bed was absolutely appalling as it had a very thin mattress and the metal just poked in your back when laying down. We arrived to a very dirty carpet, full of long hairs and food remains, it was as easy as a quick vacuum. I have twin boys aged 2, who kept picking things from the carpet to put in their mouths, as young adventurous kids do! We were advised that the apartment was serviced on the third day after checking in. After 3 days nothing was done, so that morning we requested a clean up, and on three occasions thereafter, but it still wasn’t cleaned, nor serviced at all. During our whole stay nothing was serviced/cleaned! The hotel should consider leaving basic vacuums in each apartment in the storing cupboard, as if this was the case then we would’ve cleaned the apartment ourselves. We put in a complaint on our last night advising how appalling the service was, the duty manager came to see us at night and apologised etc. They said they’d look into the matter and feed this back to management. We never heard back, and on checkout the next morning we’re charged full costs for the stay. I also put in a complaint by email after, but was sent a response back with just a simple apology. Also, we were on the 4th floor after climbing many flights of stairs with no lifts. We were very concerned about the safety of children as the apartment was not child friendly at all, no chain on the main door inside and the door was very light and easy to open. Both my kids found it very easy to open the door and stand by the stairs going down! I spoke to reception about this straight away, but they just said there’s nothing they could do. Just takes a simple chain on the door to prevent a serious accident from taking place. It’s way too dangerous for young kids, so families with young children should be mindful of this. Another very annoying thing was, I called the hotel before our stay, to clarify if the breakfast was gluten free, as my wife is Celiac and one of my sons currently follows a gluten free diet. We were reassured that the kitchen cater for gluten free options and we wouldn’t have issues, but we just needed to tell the staff in the restaurant each day, which we did, but each day we were told most of the buffet options (hot or cold) were not gluten free, so it caused a great deal of inconvenience and frustration. They did provide gluten free toast, but it was unfair not to be able to have the rest. Overall it wasn’t a pleasant stay and we were very disappointed and dissatisfied; and simple remedies could have improved this, it’s a shame.
Weekend Stag do.
Reviewed 6 july, 2021
Absolutely perfect, can’t say much more really, 12 of us went and stayed in 4 separate rooms. Everyone loved there rooms (the one on the very top floor was especially amazing) Would 1000% recommend for stag parties or hen do’s or just for a couple.
Reviewed 9 january, 2021
Stayed here for two nights when in town on business. Opted for a one bedroom suite. Lots of space, well equipped. Great bathroom. Huge TVs in lounge area and in bedroom too. Next door to Holiday Inn, which deals with reception, offers room service and provides free parking too. Would use again.
On Business or Tourist - Absolutely The Best in the Business! Spectacular and Profound Geordie Hospitality.
Reviewed 5 september, 2020
If you need to stay in Newcastle upon Tyne - look no further than this place. Spectacular service from Madeline Warren on Air BNB, she is one amazing lady! Nothing is any trouble. I definitely recommend that you book with Madeline she will move universes for your stay to be comfortable and relaxing. Excellent, Clear and Professional communication throughout. THANK YOU MADELINE. Alina Ilie this girl can not do enough for you. Does not matter how long her shift at work has been, Alina remains extremely helpful, caring and really genuine girl who wants to help everyone. Love this girl for her lovely warm and genuine welcoming nature. Top Marks Alina thank you so much sweetheart for everything I mean it! Thank you Top Doll X