Based on 1458 review
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Due to the current travel environment, and as part of local prevention and relief efforts, this hotel is currently only accepting new bookings for guests traveling for specific permitted purposes as defined by local rules. Future reservations are available for all guests. Please contact the hotel directly for status updates and information on restrictions that may be in place. Thank you for understanding.The DoubleTree by Hilton London ExCel hotel is situated on a dramatic waterfront on the banks of the historic Royal Victoria Dock London. A warm welcome to the bustling East London awaits. Enj...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Awful customer service
Reviewed 4 december, 2021
When we arrived we were told our room wouldnt be ready till 430 _5pm No reason given , it was shouted out to everybody queuing to check in I asked to speak to the manager and was told he wasnt available ! We had a stroll outside , but was too cold for nearlly 2 hours , so we had a drink I kept the reciept , and when we arrived to check in , i presented the reciept to reception , and said i would like this bill credited to my account The young girl passed it on to another collegue , that preceded to laugh in my face I could not believe the unprofessional customer service We will NEVER stay in a premier inn again I am still going to take this up with Head Office , but do not hpol out much hope , if the standard of customer service here is anything to go by As far as i am concerned , the contract set out , saying our room was available from 3pm , has been broken , and at least as a gesture of goodwill , our 2 drinks reciept , should have been refunded , if not the full price paid We were meeting friends before our theatre trip , but have now had to cancel due to insufficient time Thankyou Premier (not ) ! Inn
No thrills, could easily be Hampton or Garden inn
Reviewed 3 december, 2021
I stayed for 4 nights for business in Nov - Dec 2021 and to tell the truth, was disappointed overall. The property is definitely not up to Doubletree standards. The location of the hotel is ideal for the Excel exhibition centre and the DLR station is 5 mins walk away hence it was ideal for me. However, if you staying there for leisure and have nothing to do with Excel, the location is by far not good. For example, the closest shop like Tesco is around 30 mins walk. There are a couple of restaurants nearby though. Check-in was ok, staff was polite and efficient. For Honors members, no upgrade was given to a Gold member. Once up to the room, I removed the COVID clean sticker from the door and together with that some paint and wood was removed as well :) The room was ok, quite spacious with the basic things you may need, but really it could be easily a nice Garden Inn or Hampton. Very small wardrobe and bathroom with shower. 2 USB ports for charging were not working. I liked the fact that the AC in the room was not that loud. Comfy Hilton bed. Tried the restaurant both for breakfast and dinner and both were good. Dinner has pretty good choices in both food and beverages areas. I would stay in this hotel again, but only if averagely priced and I have to be in the Excel area.
Decent room air con was a problem.
Reviewed 30 november, 2021
Room was clean and comfortable. Air con was awful. When off the room was too hot, when on the air was too powerful and there was no way to lower it. The powerful and dry air made sleeping very uncomfortable.
Great place to catch Covid 4* I don't think so
Reviewed 29 november, 2021
Check in was fine the reception was friendly, but when we got into the room we found that a previous person that stayed there had a party and there was tape on the ceiling and ribbons under the chair also there was quite a lot of dirt behind the bed too. Covid warning! if you have breakfast in the hotel ask the staff to clean the table! whilst having breakfast we noticed the staff just wiping the tables just with a napkins no cleaner or sprays, we did see one member of staff spray one table but the table was already made and didn't move any of the things on the table, also in previous hotels I stayed in you had to wear a protective glove to hand the spoons/tongs for the food there was none of this at this hotel.
Reviewed 28 november, 2021
Exceptional service, great standard maintained by hotel & attentiveness of staff highly appreciable. However they can do well to keep umbrellas for guests, and bedroom slippers. Other than that, great service