Based on 532 review
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Welcome to Best Western Plus Newport News Inn & Suites! Guests who need to be close to Newport News Airport PHF can enjoy an easy commute for those flights when staying at this accommodating Newport News hotel. Stay near Busch Gardens® where the excitement of the park is only a few minutes away. With Fort Eustis and Christopher Newport University also in the neighborhood, it's never been easier to mix business with pleasure. Travelers can make that campus event and then schedule the rest of the day at fine dining restaurants, sightseeing adventures or simply relaxing. The Patrick Henry Mall is...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Pool and wellness facilities.
Reception servicesLuggage storage
Reviewed 29 november, 2021
Would stay there again. Having said that, here is some constructive criticism. The hotel is a little older and my wife complained about it being dim. The bed wasn't super comfortable, but acceptable. Was clean and smelled of cleaning products, but that is not necessarily a bad thing.
Cleaning should be required between guests
Reviewed 15 november, 2021
Attempted to stay at this hotel. Booked two rooms for two families. When we got to the hotel we were told we had to sign a form that smoking is NOT allowed in the rooms. Walked into first room and it smelled like the inside of an ash tray. Went to manager and talked to him. He picked up a can of glade and followed me to the room. He said he would look into it and just sprayed the Glade in the room. We checked second room and although better it was also not cleaned. I asked for a replacement for the smoky room and he said the Glade should take care of it and nothing else was available. In my opinion, the cleaning person should have been able to smell the room and do some cleaning to the room prior to guest coming. But seeing the second room I assume they do not clean. We opted for the drive home instead of the night stay at this place. Best advise is to look elsewhere.
Pay a little more and stay somewhere else!!! Not worth it staying here!!!
Reviewed 1 november, 2021
Please pay attention to all of the reviews that talk about how dirty this hotel is. First and Foremost, the pictures on the website must have been old pictures, the building upon arrival was very dingy looking and the outside area definitely needs some attention. We were able to ignore that issue, however the man that was at the front desk upon arrival, was not the friendliest person. We received our room key card and went to our room. Upon entering the room we noticed a weird smell. I began to check the bedding to make sure that the sheets were clean, I pulled back the covers and there was a SEMEN stain on the sheets! I called the front desk and the desk attendant told me that he didn't have anyone there to change them, but he gave me the sheets to put them on the bed. Next thing there were spider webs between the headboard and the mattress. There was also a used washcloth that was dirty and wet with hair on it hanging on the shower rail. We did not sleep at all with the condition of our room. We left early the next morning. It appeared that our room had not been cleaned. Save yourself the headache and pay a little more to stay somewhere that is cleaner and nicer.
Did not live up to reviews
Reviewed 1 november, 2021
The property was, overall, just OK. We chose to stay at BW Plus due to the reviews that indicated higher quality rooms and cleanliness that exceeded expectations. We experienced neither. Our bathroom had visible water damage from something above, as well as a toilet that never fully flushed, despite repeated attempts. Our TV remote was only about 50% functional (maybe needed new batteries?). The AC unit is wall mounted (as per usual for many hotels) but while it has controls on the unit, it's for some reason actually controlled by a thermostat clear across the room (we had to call down to the desk about what we thought was a malfunctioning AC for them to explain that--something ON the unit would have been helpful). The room, itself, was a bit dingy. Bed linens were clean, as were major surfaces. But there was definitely no evidence of a more detailed or extensive cleaning process, as claimed. Air filter in the AC was dirty and clearly had not been cleaned in at least a week or more. Curtains had stuff here and there on them, and also we're clearly not recently cleaned (something I guess I would have expected with a "more extensive cleaning." Another guest at checkout was complaining of a splatter of what he said looked like soda on the walls of his room. Again, it was just OK. Not super terrible, but I would have expected more for the reviews and higher price paid. It seems like details at this property are getting ignored/forgotten and it's a kind of a sad memory of what it once was/could be. I would recommend folks save some cash and book elsewhere.
Worst customer service and cleanliness.
Reviewed 18 october, 2021
Front desk worker was incredibly rude and it felt like it took her forever to check us in. When we got to the room there was a huge, very noticeable stain in the carpet and hair all over the shower from previous guests.