America's Cup Inn

The location of the America's Cup Inn could not be better. It is convenient to the waterfront, shopping and transportation. We walked everywhere, even over to the Cliff Walk and back which is quite a walk, but there is so much to see in the whole town. The hotel room was roomy and we enjoyed the snack basket they provided along with the water, juice and apples in the small refrigerator. Our room faced Thames St. on the first floor so there was a lot of noise from cars on the cobblestone street, but we enjoyed that. Even though it was somewhat cool, we had a nice time on the rooftop deck. I am sure in the summer months it is even more enjoyable. When we checked in, we were given vouchers for breakfast at Drifts Cafe just a few steps from the hotel. The breakfast bagels they served were delicious. We were not offered vouchers for either of the next two mornings we stayed at the hotel. Parking was easy in a lot across the street which was free this time of year (April). We were happy with our stay and would recommend it.

Booked for a sporadic overnight trip to Newport with friends. We were pleasantly surprised with the Inn. The location is fantastic, with shops and restaurants a stones throw away. The Inn is very quaint. Our room was a corner room, on the 3rd floor with nice views of Thames Street out both windows. The bed was comfortable. The bathroom was adequate with toiletries supplied. There was a TV on the dresser, a coffee-maker, plenty of breakfast snacks and the frig had milk, juice, waters and an apple. Although due to Covid, the Inn could not have the nice breakfast spread that we heard about, they did give us 2 vouchers for Drift for breakfast. Drift was pretty good for breakfast wraps and ambiance. I think we were the only 2 couples at the hotel during our stay. The front desk was helpful when they were there. Parking was free also. We would like to return in March.

Very bad !! Did not get to sleep at all got woken up in the middle of the night to loud screaming and crying and doors slamming what was going on was a couple above our room were drunk and fighting and the woman was getting beat up she was crying and yelling "your hurting me" and she was running in and out of the bathroom slaming the door while he was banging, kicking the doors, yelling at her and this went on for almost two hours,I could hear him yelling and slaming the chairs against the walls. So I barricaded the door to the room with a chair because the room doors are closet doors with only a door knob lock and no peep hole viewer ” very bad setup any body can kick the door in” and we didn’t know with all the banging of the doors if they were breaking and entering other rooms. I email the front desk at 1:10 am but found out in the morning that no one is there after a certain hour at night and I never got a reply back that night or even after we check out..After staying up for hours and unable to go back to sleep I waited for the noise to stop and for the sun to rise we were afraid to go and try to leave the room.In the morning we went to the front desk and Kate was there after telling her what the night was light she tells me I should of called the police "wrong answer, i'm very sorry would of been the answer" but no apologies what so ever from Kate or anybody from America's Cup Inn. I told her for the money they charge for their rooms they can afford to hire someone to stay on the premises all night and it’s not my responsibility to contact the Police department. The inn should have someone there to handle these situations she kept telling me she lives next door but that doesn’t help the people staying at the inn so all I got was a I should of called the police we are senior citizens we paid a lot for a night there they should be more concern of the safety and welfare of the guests that stay there . It’s best to stay somewhere else that provides someone in the office 24\7 if you value your life or your love ones.

First of all I booked a bed & BREAKFAST but the breakfast provided was horrible. There was no mention on the website that breakfast was going to be in a box "due to covid". Their website has a lovely spread of breakfast and mention of afternoon Tea which was NOT provided either. I selected that hotel and paid extra for those things. As soon as I walked in my room I was confused. I PAID for a Deluxe King room and if you see that advertised there is a full fridge, microwave & couch in the picture. What I got was a tiny mini fridge (smaller than ones in dorm rooms) no microwave and no couch. Oh and that fridge was in the closet on the floor how tacky! Had dinner plans so I did not run down right away to find out what the heck was going on. Took a shower and the water came out of BOTH the shower head and the spout with no way to fix that the water rose and did not drain well leaving me to shower with a tub full of water at my ankles. When I went down to talk to someone at the front desk they said it was not their fault the picture shown wasn't what I got that I got what I reserved and that housekeeping would take a look at the shower. Fast forward to the evening back to the room to shower - NOT FIXED. Didnt want that to ruin my stay went out and had a lovely day & evening in Newport. Got back to the room and the Duvet which I had spilled chocolate on was not replaced the bed was made with the same cover...really? My boxed breakfast for the next morning was not in the mini fridge which I paid for so that was annoying. When I checked out I detailed these things to the person at the desk who said she would have someone look into it to which I replied ITS TOO LATE i'm checking out! She had to charge me $18 to park and when I handed her my card she said cash only which I didn't have so she said she had to charge me $20...What? Very poor communication. I actually got a call from the hotel the day of my reservation asking when I was checking in and at that time they could have told me bring cash and oh by the way no breakfast buffet is being served just as a courteous heads up. The only reason I am giving two stars is because the location is PERFECT! It is right on Thames so you can go eat, walk around and conveniently go back to your room for a bathroom break, drink or change of clothes. I loved the location I wish the hotel was cleaner and gave what was promised. I paid for a 4 star hotel and got a motel :-(

Stayed for 2 nights- Housekeeping never serviced my room, blackout curtains were broken leaving room bright all night. Breakfast wasn’t included as advertised - I asked at the front desk only to get huffed & puffed at by staff that haphazardly three me a box then blamed housekeeping. Walked down to Mel’s diner next morning as didn’t want to deal with unprofessional staff. Dealbreaker was finding $80 worth of parking tickets on my car when leaving from lot recommended by hotel at reduced rate. Unbelievable. Wouldn’t recommend & would never stay again