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5 day visit
Opinión escrita el 5 de Septiembre de 2021
Excellent friendly staff, all work really well together. Couldn't do enough for us. The lady on Reception, thanks for your directions, especially on the last day when we needed petrol, Rachel and Mum thanks for being so friendly and chatty. In fact thanks o all the staff. Excellent breakfast good choice, shame the restaurant couldn't open for evening meals. Definately recommend!! We had a really great stay..
Awful smell in room
Opinión escrita el 5 de Septiembre de 2021
This is a hard review to write because the hotel, whilst dated and quirky was a lovely place to stay. The staff were polite and catered for everything we required however, we had the worst smell in our room which we reported on the first night and were told due to them being fully booked, there were no other rooms available. On the second day we spoke to them about it and were offered the option to change rooms for the remaining night or get a complimentary breakfast. We were going out for the day and didn’t intend to return until late so took the breakfast option. The smell did ruin our stay, it was obviously coming from the toilet area and after being told it was a known problem, we felt that it should have been disclosed to us either at booking or shortly after. The room rate should also have been reflective of the rooms problem but we paid full price, because of the issues we had, we would not chose to return to this hotel.
Excellent hotel & staff
Opinión escrita el 3 de Septiembre de 2021
We had a fabulous time at this establishment we really enjoyed our stay and the staff were very friendly & polite and very professional..the breakfast was amazing we cant wait to return we had a wonderful time.thankyou very much to everyone who works here..excellent hotel
Opinión escrita el 28 de Agosto de 2021
We were looking forward to some sea and sun and a little break. We found all of this when visiting the hotel. There was an outdoor heated pool which avoided the wind as it was at a lower level. Next time we might try the apartments as they looked good too.
Opinión escrita el 27 de Agosto de 2021
We have just returned from a weeks stay at this hotel and all we can say is ‘wow’. The hotel is set on top of a cliff and our room had a view over Porth beach.
The room was outstandingly clean and the bathroom had a large shower. There was even an iron and ironing board……should you want to iron whilst on holiday!
Great choices for breakfast. Full Cornish breakfast, continental breakfast, a ‘special every day or just basic toast, cereal etc. The waiting staff were very attentive and friendly.
The pool was lovely and warm and also houses a spa type bubble function.
A couple of staff really stood out with their friendliness and they were Rachel (in the bar) and AnnMarie (receptionist). They couldn’t do enough to help and answered any questions we had.
Every member of staff was efficient in their job and always friendly. One of the cleaners, not sure of his name, cleaned in places that you wouldn’t expect to be cleaned e.g. the window ledges above the stairs but he was always incredibly polite, stopping what he was doing to say good morning, open a door for you or offer to help with bags/cases.
Be prepared for very hilly walks. The walk into Newquay takes about 30 minutes but it has stunning views along the way.
The only downside is that the internet connection is practically non-existent but if you don’t want to be contacted then that could be a bonus!!!
The hotel also owns self-catering villas that are on the same site as the hotel.
Due to COVID-19 restrictions the restaurant wasn’t open at night and it was quite difficult to just ‘walk-in’ to a restaurant and expect to get a table as they were only taking bookings. The hotel was very accommodating should you want to order food in. They will provide you with cutlery, plates and any condiments you may want.
We will definitely be returning but next time be prepared for the long drive……it took us 5 1/2 hours to get there and nearly 7 hours to get home. We drove from West Sussex and we returned on a bank holiday weekend.