Crossland Atlanta - Jimmy Carter Blvd.

I’ve been at this hotel since June 15,2020 and since I’ve been here my account has been tampered with money has been removed from my card unauthorized I have 3 pages of overcharges that no one not even the General manager will take the time to try to figure out what’s going on now they are trying to make me pay over 300 dollars when there is no way I owe them that I have recipients where they have been stealing money from the beginning the old GM Consuela the new GM joya the asst manager tawaya and Nicole all had abscess to my account with my card on file I have a 205 dollars state tax on my account really what kind of taxes are those I’m just confused as to how they try to clean up on account by taking from another this business is filled with scammers thieves and whatever else you wanna called these so call employees well the authority figures their all in on it that’s why nothing gets fixed

Must be closed. Dirt everywhere, mold in bath, smell pi, broken fixtures, no professional staff, horrible service. Drugs everywhere. The government office must see this. First time we have an experience like this, we left as soon as we could. We are humble, but it does not mean we are pigs, or filthy.

Roaches everywhere! We were there for 30 minutes ! We changed rooms twice! Mold was everywhere in the first room and the second one was roach infested. The first room had cigarette burns in the curtains, stains on the bed, the pictures were soooooo misleading! There is drug addicts tweaking everywhere. I just couldn’t believe how bad it is. Literally worst then the hood. Currently in the process of trying to get a refund. It’s so bad they should pay people to stay there instead of people paying. I grew up poor and lived in government housing and this place was 10x worst. I wish I was being dramatic. My boyfriend didn’t look at the reviews before booking.. HUGE MISTAKE! There was no way I could allow my child to sleep here. We had to go find another place!

The man that came to help me check in said he did not have a reservation for me and couldn’t access the computer. I explained I had already been charged and he sent me to another location, where he said they would honor my reservation. I asked him to call them first but he said no they will call me when you get there. So I get there low and behold lady at the front desk says they are fully booked. Keep in mind this was already getting to be late night and my husband and I were exhausted. We ended up having to find another hotel and yet pay again. Booking.com is trying to get me a refund but it seems like they are not answering the phone. Which I also tried to call several times to let them know I was running late due to car problems.

My current stay at this location was excellent. Whether i paid $5.00 or $500 the staff treated me with respect. The ladies in the front office was down to earth and understanding. They made me feel right at home. I will be returning in the near future. Needless to say my room was clean & comfortable.