Based on 231 review
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Get more value at the pet-friendly Quality Suites Lake Wright-Norfolk Airport hotel in Norfolk, VA, which lets you relax and focus on the people and experiences you came for. We are near Naval Station Norfolk, MacArthur Center, Nauticus, Virginia Wesleyan College, and Norfolk International Airport, to which we provide free transportation. Additional amenities include free WiFi, free parking, free breakfast, meeting room, business and fitness centers, pool and restaurant. Guest rooms feature a refrigerator, microwave coffee maker, hair dryer, iron and board. Also, earn rewards including free ni...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesMeeting Rooms
Pool and wellness facilitiesIndoor pool
Reviewed 9 september, 2021
I did not book through any other third party website. I used the Choice Hotel Website for booking for reliable and confirmed booking. The confirmation email says check-in time is between 4pm to 12 midnight. I was travelling very far and I called the hotel directly +1 757-461-6251 to inform my arrival time. The phone call went to Norfolk 911 all the time when I dial the hotel number. It happened twice and the 911 help desk was also a little frustrated, but they explained very calmly to me that the phone line to the hotel is not working, so please find an alternate option. I somehow reached the hotel around 11:30 PM, but the person at the front desk told me that all the rooms were booked and he did not have any room for me. I was in the middle of the road with two kids in my car. The front desk was very rude and he did not even look at my eyes and just told me that you didn’t come on time. I mentioned the phone problem, he just replied very rudely that that was not his issue. He repeatedly kept saying you did not show up by 4pm, so he gave the room to someone else. But why the email says 4pm to 12am is check-in time. This was totally frustrating in the middle of the night and I gave up the fight since it was not going to help my family at that point of time. I immediately drove to the nearby 4 star and booked a room for my family. I'm never going to book anymore with your hotels for sure. I was treated very cheaply and I finally understood how Quality Suites front desk treated so called privileged customers and how reservation system and phone numbers are functioning.
Nasty / Dirty
Reviewed 2 august, 2021
This place was nasty . Filthy ,dirty, smelly just gross. They should be ashamed of themselves for even being allowed open. NO COVID security at all. Booked a reservation days before with a jacuzzi in the room. Went to check in had a bad feeling from the start . The lobby was nasty and stunk. The couches were just gross felt dirty just sitting on them. Got our keys then the nightmare began. Headed to the elevator trash all over the inside. Smelled like smoke and musty mildew. Got off the elevator to smell weed and smoke. Not to mention me and my daughter have asthma so not good for us. Went into the room got worse lol Same issue with smells in the room as well as a dog smell as well. Also the jacuzzi was half filled with water and did not work. We walked right out of there. Lady at the desk was ASOME !
Turn back while you still have a chance! Do NOT stay here!
Reviewed 11 july, 2021
I reserved a room at this location for a short family trip to the beach. Upon arriving to the room the walls were visibly stained with dirt and stains. The air in the room was damp. The carpet under the air conditioning unit was saturated moisture with the filter missing and leaning on the wall to the side of the unit. The room had flies in it I spent half of my night trying to kill! *my kids are terribly afraid of bugs of any kind*. The remote to the second tv in the room was missing. When I went to the front desk to request another room I was told they had no rooms to “spare”. My stay was horrible as I write this complaint I check out at 11am and I’m wide awake at 6:15am because I am very uncomfortable and cannot sleep. The room has two queen beds and a full-size sofa sleeper. I was provided with four towels and two washcloths! There were no linens in the room for the sofa sleeper. When I requested more towels and linens the employee had a very visible horrible attitude about it. The water pressure was extremely low in the shower and the room smelled of cigarettes and it was supposed to be “non-smoking”.
Human trafficking prostitution
Reviewed 1 june, 2021
This place beat the record of the worst Choice properties ever stayed. Trash everywhere. Most things in room broken. Hookers everywhere because it is near a couple military bases. Not a safe place. I wonder if employees and/or owner is involved with prostitution activity. Doors broken. Basically everything is broken.
Reviewed 24 may, 2021
This hotel has taken a total dive over the past few years. Filthy. Inside and out. Cigarette butts everywhere, overflowing trash cans, gross stuff smeared on walls, smelly, nasty stairwells, hair and debris all through the room, just literally filthy. And everything is broken, from door handles to lamps to fridge door. Chaotic and rowdy and noisy. I will NEVER stay here again. It's gross and horrible.