Sheraton Norfolk Waterside Hotel

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$ 172

TripAdvisor Review

Based on 1044 review

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Take in uninterrupted views of the Elizabeth River at the only Norfolk hotel located directly on the water, Sheraton Norfolk Waterside Hotel. Unless notified prior to, or at check-in, a one night penalty will apply to departures that occur earlier than the date specified on the original reservation.

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Property Info

Take in uninterrupted views of the Elizabeth River at the only Norfolk hotel located directly on the water, Sheraton Norfolk Waterside Hotel. Unless notified prior to, or at check-in, a one night penalty will apply to departures that occur earlier than the date specified on the original reservation.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    262

  • Very Good

    290

  • Good

    238

  • Reasonable

    132

  • Bad

    122

Travelers profile
  • Business

    376

  • Couples

    204

  • Solo travel

    58

  • Family

    206

  • Friends getaway

    88

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

USS Ranger Navy Reunion

Reviewed 26 october, 2021

The Sheraton Waterside Hotel was the location for this year's annual Navy reunion (Wed pm-Sun am) for our group. It was to have been there last year, but we know how that went....Our group was in the vicinity of 125-160 people I believe, comprised of former "sailors" and their guests (spouses, family, friends). The hotel was very clean and seemed to have enough help for the most part, not like many other establishments across the country that we experienced on our road trips in the past six months or so. Our room was on the "club" floor (10th) and you needed to use your key card in the elevator to gain access to the 10th floor, where normally in the club room there would be drinks and refreshments for the 10th floor people to use, but not so as yet, but you could use the room which had more space than your hotel room to watch the big screen tv, read or meet your friends there to spread out on the comfy couches and chairs. Each morning a buffet was set up for our group, good choice of food, to get our busy day started. I did not use the restaurant downstairs since there were quite a few along the waterfront. They normally have valet parking to spaces under the hotel but you had to park yourself, and still a fee for daily parking, unless you got lucky like we did to use one of the spaces in the small lot in front of the entrance. We had use of one of the banquet rooms exclusively for our group to use as our "hospitality" room, and on Sat. evening we had a nice dinner banquet. We had choice of three entrees that we'd chosen ahead of time (chicken piccata, white fish, or sirloin beef) and I didn't hear any complaints at our table except for a little wait which is to be expected in a big group. The king bed was very comfy, good size pillows, nice harbor view, a very small refrigerator (no freezer section), no microwave. All in all, the Sheraton was very accommodating to our large group, considering the times we are experiencing right now. The only negative thing was that there was one elevator that did not like our room key (changed it out twice) in order to gain access to 10th floor. Hopefully they will get that fixed.

Jroset

Thankfully It Has a View

Reviewed 20 october, 2021

Thank goodness this hotel has a great view ... its service and sophistication is a level far below the view of the river and shipyard. Having stayed here many times now, the lack of politeness and professionalism of the front desk staff and the horrible bar/restaurant service has finally crossed the line of tolerable. The front desk clerks are indifferent at best but often rude and detached that they're there to serve customers. The bartender ... a nice enough woman of about 75-80 years old (?), attempts to be efficient but often falls short and seems to be all bartender/waitress/short order cook and is often absent from the actual bar. Again, at least there's a view of the water! Why in heavens isn't the club lounge open for full service? Masks are not required in the hotel so I can only conclude that the hotel is trying to skimp because it can. Unfortunately, I think the Sheraton feeds off of all the military travelers that come through, otherwise it couldn't survive in a more sophisticated city. Time to look for a new hotel in Norfolk.

XRandyPXL

Homecoming 2021

Reviewed 18 october, 2021

I have stayed at this hotel several times over the years and this visit was okay. My concern was with the level of services provided with Covid-19. This is a nice hotel but this time there were a few problems. 1. the safe was locked like the previous traveler left something there so i was not able to use it. I notified the front desk and the attendant said he would have it looked into but, nothing was done. I was not able to lock my valuables in the room. 2. Room while not filthy, it was not cleaned throughly with care. There were empty bottles in the recycling bucket that should have been removed before I arrived. There was furniture spray or some type of white colored residue on the credena. It looked as if it was sprayed with a squeeze bottle and they housekeeper missed wiping it down. 3. The main problem I had was that I needed my room cleaned and during my stay from Thursday - Sunday, not once did they clean the room. On Friday of my stay I asked the housekeeper in the hall outside of my room would she clean the room as I was going to be out for awhile. The housekeeper affirmed she would and I went about my business. I returned to my room six hours later and nothing my bed was left in the same way i left it. Next on Saturday of my stay i learned requests for room cleaning should made by 1pm each. I called the Housekeeping Department (@12:59pm and the person was rude. I asked for a "maid" to clean my roomand the person on the other end of the line stated "we don't have no maids only housekeepers" I replied "whatever maid/housekeeper" , i just need my room cleaned . I gave my room number and was told they would take care of it. When I returned to my room, it was in the same condition I left it in earlier in the morning. When I complained at check-out the person did we needed to notify the front desk for room cleaning however, this was not the same as written on the information given to guests during check-in. The agent at front desk said they would provide me extra Marriott points to compensate me for this service deficiency. My other friends who stayed in separate room for the similar duration of my stay, said they requested their room be cleaned twice and the housekeepers did not clean the room

Tredawg94

Excellent service

Reviewed 7 september, 2021

Stayed two nights over Labor Day weekend. Overall hotel has everything you need. Good location, excellent fitness center and comfortable beds. Great service by entire staff but special shout out to Ms. MIMI..went out of her way to help us out…will return just based on the hospitality.

rriospr7

Never again

Reviewed 27 august, 2021

I stayed here on August 22st for 1 night and paid $477.34 and the shower walls were failing in and it was mold on the shower walls. The front desk refunded $150.00 The buffet breakfast was outstanding and the front desk was also great. Room could have been alot better. I thought Sheraton hotels were upscale but I guess this room wasn't.

ronniej262