Based on 242 review
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The hotel is located in Northern Marin County, 29 km north of San Francisco and just minutes from the Sonoma County Wine Country. It is conveniently situated close to local Telecom Valley businesses and many sights and attractions in Northern California, such as Infineon Raceway at Sears Point, Muir Woods, and Point Reyes National Seashore. Marin Airporter transportation to San Francisco International Airport is located across the street from the hotel. The hotel has a 24-hour front desk and check-out service, audio-visual equipment, business services, dry cleaning/laundry service, and meeting...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Business Facilities / FacilitiesMeeting Rooms
It was all fine, good location & services nearby
Reviewed 11 october, 2021
I'd stay again. Standard courtyard in every way, it's not lacking or excelling. The location by the Marin Airporter is good, and McDonald's, and a gas station and grocery plus a few restaurants all in walking distance. I booked same day and then checked in late evening around 10:30pm so they gave me the handicap accessible room, I don't know if there was another room available, but it's one of the old hotel tricks to give really late arrivals those rooms as a way to use those rooms and save a couple of "regular" King rooms for other more picky late arrivals. Oh well, I didn't complain because I was tired. There was a rally of Porsche drivers who must have been at the nearby raceway, and they had a late cocktail party in the lobby bar also until around 11pm. It did break up by 11-11:30 though, so not the worst thing. If you need a reliable, clean, safe place to stay (with relatively safe area for a hotel parking lot also), I do recommend it.
Fabulous choice for Marin/Sonoma, with excellent Covid-19 safety practices
Reviewed 20 september, 2021
I've stayed here twice in the past week and both times I was super-impressed by the hotel, staff and Covid-19 practices. First the staff--they are amazingly accomodating. When they were booked solid on a Saturday night, the hotel desk clerk went above and beyond to figure out a way to accommodate our family's special request. And when I stayed there on my own earlier in the week, they called to check that I had all I needed in my room. That does not happen often these days! In short, the staff goes a step beyond anything I have seen at other Courtyard properties in the region...and the next time we stay at a hotel in Marin, this will be where we stay. Second, the COVID-19 precautions. Earlier this month we had stayed at another Marriott Courtyard property in Marin, and were really disappointed by their lax attitude about the pandemic. Here at the Novoto Marin/Sonoma property, they are taking the pandemic seriously and doing everything they can to minimize spread of the virus at their property. Hand sanitizer is available everywhere, there is an air cleaner by the front desk, employees are disciplined about wearing masks and there is an extra table away from the desk with sanitizing fluid-filled bins to deposit used key cards. This place does it right! Third, the rooms. Rooms were great--comfortable and spotless. When I stayed here alone earlier in the week, I had to do some work and attend a zoom meeting. The work desk was great and the background view for zoom was professional--no beds in the background from the king bed room I had. Comfortably designed rooms all around! Look no further, this is a great choice! My brother had recommended this place to me as they stayed here last year when their house was being rennovated after a flood, and they felt safe there when the pandemic was having a spike! I was happy to see that everything he said was right!
Reviewed 23 august, 2021
My family and I had a positive, one night experience at this hotel. The room was spacious and clean. The area was nothing special, but ample restaurants were right nearby and a grocery store behind the hotel. Overall, I would stay here again. The front desk staff were very pleasant and helpful.
Unsanitary & unsafe.
Reviewed 11 october, 2020
The room was not safe & sanitary. In normal times, that would be unacceptable but during COVID-19, this is beyond unacceptable. 1. The coffee mugs tasted like glass cleaner which is not safe or sanitary. If this is a operational practice to not wash glass wear, this needs to change ASAP with new standards on washing &/or providing single use cups. Guests should not be ingesting cleaning supplies. 2. The blow dryer was filthy from previous guest makeup. This is not only unacceptable from a visual standards level but also shows that the blow dryers are not sanitized. I travel often for work and am a Hilton Honors member. I choose to use Hilton hotels for the experience they provide when I travel. In limited cases, I have used Marriott for work and decided to use my points for this stay. I was warned by a travel agent that Marriott was not clean during their recent stay with their family. While this was concerning, especially during COVID-19, I imagined it was his specific experience. I now can confirm it is from an operational process versus a one off bad service. Sanitation & safety is important during any guest operation procedure but in a pandemic, needs to be prioritized. I will be sharing this information with peers that travel. Do better to put safer operational policies in place for housekeeping. Guest Room #226 Stay Date: 10/10 (1 night)
CoVid 19 forced cancellation!
Reviewed 13 march, 2020
We were booked for a 3 night stay coming up and were forced to cancel due to the coronavirus outbreak. We have stayed here in the past, but may not in the future! After hours on the phone and getting no where with the hotel for either allowing a credit in the future or a refund....we finally got help from a friend who works for an airline. The hotel grudgingly issued a refund. To me this is not good customer service! The virus was not our fault, and most airlines, cruises and hotels have been bending and breaking rules to help their customers out! The treatment we received from the Courtyard Novato was rude and terrible customer service.