Hotel from hell
Opinión escrita el 18 de Septiembre de 2021
Hotel from hell, I would not stay there again, even if I was paid to stay there
The manager here should set the example, instead she (Brandi) can't handle the position she has and can't run a hotel and needs to be fired or demoted, she should not be in the hospitality industry, they need to keep far away from the public, she is running off the customers.
I will explain the most terrible hotel stay in my life, and I'm a Choice elite diamond member, I stayed at 100's of Choice branded hotels.
The condition of the hotel is deferred maintenance, and is in patched up condition for a Choice hotel it needs much updating from the outside the parking slots and bumpers need paint along with the rust and faded paint on the building and overgrowth and marque sign not lit at night and no parking lot lighting and with a closed Ruby Tuesday in the front of the location it looks closed at night.
The condition of the rooms is dated and needs much updating, rusty fixtures leaky faucets, tub peeling, mold, drain slowly drains, toilet shakes and don't flush good, no shower curtain, just some light cloth fabric, nothing waterproof.
The room had stains all over the carpet and had pubic hairs and many spider webs and stains on comforter, love seat sofa bed smelled like someone like soiled worked all day rained on dog. The A/C kept going off and had to keep resetting it to work, light fixtures are over 15 years old and missing hardware and plugs are loose, remote control to T/V when you turn the channel the sound went up and down at the same time, so I had to walk up to the T/V to control both. The curtains had a 12 inch gap between it and the A/C, allowing unfiltered Bright Sun to shine in your eyes with the curtains closed. Please also be on notice that this hotel does not have concrete floors, just wooden floors as we had to find out and the smell of weed lingering all over the place, in the halls coming from the rooms and coming into the room and outside as well, I guess almost everyone but me smoked but me and we wee in nonsmoking, also be aware that police presence was in the parking lot a few times and the room phones don't work as well. Along with every excuse for the pool being closed and when you ask room service for more towels they say they have to wash them first after you give them the dirty ones, they will be back later for new ones to replace them, I guess the only good thing was the bed, it was comfortable.and the price was reasonable per night, so I was willing to overlook some of this, well if that was not enough...this is not even the worst part yet. I never write bad reviews, and never this detailed, but I just don't want another customer to experience what my family had to experience.
The first night with all this we dealt with, the next night we heard sounds of stomping above us that sounded like cattle moving across the west, and noisy hallway, like a barroom, and mind you this is at 3am, I looked out the door and it was parents with and some without the kids, I say between 8-12 years of age, just acting like it was a pony corral, drinking beer and talking loudly like it was noon, I say they were all spread out all over the check in area, outside and they took over the meeting rooms until 5am, I called the front desk several times, and the noise and stomping above us got worse.
First ting in the mourning with no sleep I went to the front desk and explained it to the Manager Brandi, and she said she got all kinds of complaints and she did not take ownership,
she did offer us a free night and than took it back because we used some points ans later said the owner of the hotel will not allow her to comp a free night and the best she can do is 50% off and we also had to move because she is expecting a guest that comes every year for the past 4 years and stays in the same room and we had to relocate, and mind you we were checking out that day and the only reason we did not was because I did not get any sleep.
Cheaper for a reason
Opinión escrita el 17 de Julio de 2021
NO POOL! No matter what the website says. NO BREAKFAST- the have water, a few packaged muffins, packaged crackers, chips available for breakfast.
Staff on their cell phones constantly. We requested a extra blanket & they didn’t have any. Elevator buzzing went off multiple times. Toilet seat broken.
Opinión escrita el 10 de Marzo de 2021
Got here after driving 10 hours to find out they gave our room to someone else. They put us on a room with jacuzzi tub that didn’t work, refrigerator didn’t work, light and phone outlet by bed didn’t work, shower but no shower curtain and spiders. Not much of a breakfast and the gal checked us in without a mask and sniffling and coughing. Absolutely, never again!!
not the best QUALITY
Opinión escrita el 2 de Novembre de 2019
First I called before our stay and manager said hot tub working and there is always sausage for breakfast.... Well hot tube I would not go into as the railing rusty. No meat at breakfast. Hotel need to be maintained. ceiling drywall tape falling off. tube needed to be total cleaned and polished..I was lied to about the breakfast meat. small variety of food., DON'T STAY AT THIS PLACE UNTIL BREAF IS IMPROVED AND POOL ARE CLEANED ALONG WITH BATHROOMS.
Opinión escrita el 1 de Mayo de 2019
Great Value, clean, comfortable, good breakfast buffet, convenient to downtown and local events, easy check in, microwave, refrigerator furnished, polite employees, good stay and would stay again. Great value for the money, very inexpensive, was pleased.