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Good Location but That's it
Opinión escrita el 25 de Agosto de 2021
The hotel sits near most of the action on Bourbon St but the rooms have the bare minimum. The hotel is pretty old and in need of some renovations (toilet wasn'tcompletely attached to the floor). A mini fridge would have been nice but the bar across the street is open until 6am!
Dirty and very loud
Opinión escrita el 11 de Agosto de 2021
This property is very cute so imagine my disappointment at the horrible experience I had here. My friend and I stayed in a 2 bedroom suite which is off the courtyard. The room had brick walls which were crumbling every day and on every surface around the room to include the box with the open coffee filters. It would land on me, the bed, and I even brought quiet a bit of grit home with me. At no point could we walk barefoot in this room.
Our room runs the length of the hotel courtyard which is seating for the hotel bar. Needless to say, it gets noisy once the bar opens (great drinks at the bar though). On the other side of the rear courtyard wall and my wall back is Court of Two Sisters. During brunch, the jazz band sounded like they were in my bedroom from 9 am till they finished! As far as the restaurant, you hear all their business from their opening to closing routines. There are also other bars that back up to the courtyard and their noise carries over. Needless to say, YOU WILL NOT SLEEP ON THIS TRIP.
The bathroom is another annoyance. There is not storage space save for a small metal storage tower that is directly in front of the towel hooks. If you pull it out to make room for your towel on the towel hooks, this tower is even more in your way. Plus, the shower is open so the tower gets wet (imagine everyone before you having their shower water bounce onto this tower - doubt they are cleaning it). Everything gets wet. EVERYTHING!
Small note, they have an automatic system for watering their plants. One of these is over the door into the room. You will have to walk through a shower to get in or out when it's going off. It also creates a puddle so your shoes/feet will get wet. Not well planned out.
For the rooms in the house, I can only imagine the inconvenience of them. Room 1 has street noise, front door slamming noise, is in the lobby, and noise from the rest of the patrons getting to the courtyard and bar. The other rooms are up a tall, narrow set of stairs. Good luck with your bags.
I really want to like this place. It's cute and has potential but....
Opinión escrita el 9 de Agosto de 2021
No maintenance, no employees, no resonance from customer service. Had to unclog bathroom sink myself, the door knob was falling off and the safe was locked so it couldn't be used. Bar was ok but not great. NO PARKING !!!!!!!!
Opinión escrita el 21 de Julio de 2021
The hotel was beautiful and in a great location but it fell short of expectations. Our room wasn't clean upon arrival, there was trash leftover. There was a turd left in our toilet because they didn't flush. My father in law's room was in the same exact same condition. They had us on the phone for an hour to resolve the issue but all they did waive wavie a cleaning fee that shouldn't have been there. On top of that ,we were locked out the hotel several times
Sonder is a Bait & Switch relying on the historic good reputation of what used to be a wonderful boutique hotel
Opinión escrita el 27 de Junio de 2021
Do not look at any reviews prior to 2021 when Sonder took over this historic hotel.
We have stayed at this historic hotel in the past when older reviews indicated this space had a fabulous staff and maintained a small luxury historical hotel in the heart of the French Quarter.
The Sonderization of this hotel is a travesty. There is not a single solitary person who is staffed at the building. If you have any problem with anything with your room, you must use an App that might or might not work and it takes hours to get a reply. There is no local number to call for any type of assistance. We finally got call center number in the room. Need additional toilet paper, you call a call center or use the app. Your toilet is clogged? App or call the call center. Considering the age of the building, having no staff is detrimental to the building itself, outside of being horrible customer service for a place that is relying on years of great reviews focused on service.
Everyone we saw in the hotel had pretty much the same experience and was disappointed. Each room had a single solitary tiny bathroom trash can. There is no housecleaning service so no trash is picked up until you check out. This might help explain the huge roaches we saw upon check-in. The patio flowers are dying because they aren’t watered or cared for. There wasn’t even a plastic cup for brushing one’s teeth.
The website touts the bar/lounge, which has nothing to do with the hotel, which the bar employees are quick to mention. They lease space for the bar. (It’s a good place to grab a specialty cocktail.)
The Sonderization of this formerly fabulous small hotel has transformed it into an expensive, uncared for hostel. If Sonder’s 27-year-old CEO thinks this is the future of the hotel experience, he needs to clearly state this at each of the properties instead of marketing a bait and switch of his Sonders.