Calificación por los huéspedes
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Opinión escrita el 11 de Abril de 2015
Encontramos el hotel muy agradable y relajante, bien perfumadas todas las áreas. Muy amable atención de parte del personal. El desayuno es bastante bueno. La piscina es un área agradable para pasar un tiempo de descanso, así como la pequeña piscina de agua caliente. Lo recomiendo.
Very disappointing. Misleading description.
Opinión escrita el 12 de Junio de 2021
This was our last stop on a 4600 mile road trip that involved staying a 6 different hotels along the way. This was easily the worst and most disappointing hotel of the entire trip. To quote my teenage daughter, “this hotel catfished us”.
I booked on the hotel website and selected the 2 Queen Suite with sofa bed. First of all, a “suite” of any kind should have multiple rooms or at least be larger than a standard hotel room and have some sort of living area in the room. We’ve stayed in many standard hotel rooms with much more space than this so called “suite”.
This room has a very narrow walkway at the entrance. So narrow that only one person could pass through at a time. The kitchenette was crammed into this space and was essentially just a tiny coffee maker next to a tiny sink. The sofa bed is crammed into a corner next to the queen beds. When the sofa bed was folded out it blocked the narrow entrance and made it almost impossible to walk from the beds to the bathroom. The sofa bed was also extremely uncomfortable as either a bed or a sofa. The beds were very hard and uncomfortable. We were looking forward to leaving this room and hotel from the minute we got there.
The hotel website refers to this room as a 2 queen suite with sofa bed and conveniently only provides two vague pictures. In reality, this is a cramped standard sized hotel room with a tiny sink, a tiny sofa crammed into the corner, and uncomfortable beds. I realize there aren’t a lot of options in Las Cruces, but we will definitely stay elsewhere if we ever come back.
Gave two stars instead of one because the staff was friendly and the coffee was good.
Comfortable and very clean
Opinión escrita el 3 de Septiembre de 2020
This hotel has a great location with a restaurant to walk to and a Starbucks very close by. There's also room on the sidestreet to park large vehicles. Our 2 Qn suite was comfortable and reasonably priced. We appreciated the couch with the large swivel flatscreen TV. The beds were extremely comfortable and had both soft and firm pillows to choose from, clearly marked on the cover.
Since we visited in the time of Covid, the pool and gym were closed and the breakfast was restricted to a to go bag with a hot breakfast sandwich, yogurt, a granola bar and an orange. It's not the hotel's fault, however. I did appreciatethe hot sandwich. PS. Lindsay at the front desk is the best!
Opinión escrita el 26 de Agosto de 2020
Stayed here 2 nights. Room was clean and comfortable, biggest problem we had was the whole hotel losing power for about 20 minutes. Breakfast was better than the previous HI Express we stayed at, had bagels individually packaged in zip lock bags, and toaster was available to use, we did not think it worth the risk.
Traveling cross country during Covid-19 Pandemic
Opinión escrita el 3 de Agosto de 2020
I stayed at this property on July 14th on my way from Los Angeles to Miami. The room was spacious and fit my whole family 2 adults and 2 service animals just fine. The property was doing its best amidst the pandemic, the staff wore masks and PPE during guest interactions. However, I did not see any indications about how clean & sanitized the room/property was. It would have been nice to know what measures they were taking to protect guests and staff.
Breakfast was supposed to be included, so I went down to the front desk to get a prepared meal as the breakfast station was impacted ( due to covid ). The prepared meal was a nutri-grain bar and an apple..... could not believe it.
This property was a 2.5 out of 5 due to cleanliness and breakfast situation,