TripAdvisor Rating
Based on 1007 reviews
See all**Property Location**.Located in Oak Lawn, Hilton Chicago/Oak Lawn is in the business district, a 4-minute drive from Chicago Ridge Shopping Mall and 7 minutes from Marquette Park. This hotel is 8.6 mi (13.8 km) from State Street and 11.5 mi (18.5 km) from Douglas Park. Distances are...
More about the hotel
Poor premium internet
Paid for the premium interntt . $5 daily. Fastest I got was 11mbps. I get faster internet at home and I live in the middle of nowhere! No seriously I get my internet from a receiver on grain bin 2 miles away.
How hard is it to provide down-free bedding
This hotel is in a not very touristy part of Chicago, right near the airport. Why can’t they actually provide down-free bedding without advanced notice? Advance notice seems a bit much given Hyatt and Marriott have no problem providing this.. Sometimes life doesn’t give you a chance to prepare in advance and this is a pretty standard request. The clerk acted as if I’d asked for something actually difficult. There is a pandemic and it is a weekday. They should want my money. And isn’t it more sanitary to have duvets you can actually wash regularly? Because I couldn’t get synthetic bedding (I have asthma) we went elsewhere.
Atrocious Sanitation in the Middle of a Pandemic
Found several hairs on the bathroom floor. Changed rooms. The second room had dust on the surfaces. This means they are lying when they claim that they are wiping down the surfaces between guests. There was also a hair stuck to the shower curtain. They say they are doing "enhanced cleaning measures" when they are not even doing basic cleaning. This is being reckless with the health of the guests. I complained in writing and gave them a chance to respond before writing this review. Their front desk supervisor emailed me a canned response without addressing any specifics. Very shameful. Reflects poorly on the entire Hilton brand.
Birthday Trip
The hotel was nice and accommodating. It probably would’ve gotten 5 stars except one of the elevators was out of service making for extreme wait times to use them. ( I was on the 11th floor) Aside from that everything else was fine!
Bathroom needs maintenance
The Toilet was not secured to floor and shower wobbled any time want to sit down. The shower stall was dingy and did not appear clean. The room Towels appeared dirty and stiff as if they had been starched. Lobby was nice and checking in was friendly.