Property Location
With a stay at OYO Townhouse Oklahoma City-Penn Square in Oklahoma City (Central Oklahoma City), you'll be within a 15-minute drive of Chesapeake Energy Arena and Penn Square Mall. This hotel is 9.6 mi (15.4 km) from Quail Springs Mall and 3.8 mi (6.2 km) from Oklahoma City University. Distances are displayed to the nearest 0.1 mile and kilometer.
- Pole Position Raceway - 2.7 km / 1.7 mi
- Lake Hefner Park - 2.8 km / 1.7 mi
- Penn Square Mall - 2.9 km / 1.8 mi
- Taft Stadium - 4 km / 2.5 mi
- Will Rogers Park - 4.5 km / 2.8 mi
- Western Avenue - 4.5 km / 2.8 mi
- Memorial Park - 4.8 km / 3 mi
- Lake Hefner Golf Course - 5.5 km / 3.4 mi
- Oklahoma City University - 6.2 km / 3.8 mi
- Paseo Arts District - 7.5 km / 4.7 mi
- Black Liberated Arts Center - 7.9 km / 4.9 mi
- EB Jeffrey Park - 8.3 km / 5.2 mi
- Gaylord-Pickens Museum - 8.7 km / 5.4 mi
- Overholser Mansion - 9.4 km / 5.9 mi
- National Cowboy and Western Heritage Museum - 9.5 km / 5.9 mi .The nearest airports are: Will Rogers World Airport (OKC) - 18.5 km / 11.5 mi
- Oklahoma City, OK (PWA-Wiley Post) - 8.2 km / 5.1 mi .The preferred airport for OYO Townhouse Oklahoma City-Penn Square is Will Rogers World Airport (OKC).
Rooms
Make yourself at home in one of the 74 air- conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
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AWFUL Management - do NOT stay here
I would give 0 stars if I had the option. The manager, Melissa, at this location treats people very poorly. I had a very serious incident happen and she kicked me out to lock the doors on me. When I tried calling to talk to someone else she would not give me any information and hung up on me twice. I have tried contacting to speak with someone above her but haven't been successful. During this time of thousands of people with no power and personally being a single young female I did not feel safe at all. IF you are in a professional position you need to act like it, especially if there is someone that is clearly not okay and was in much needed of help. This rating is ONLY for the manager that I was in contact with, I wouldn't write a review about it but I have called many times and no one seems to know her last name or won't put me in contact with someone else.
DO NOT STAY HERE
DO NOT STAY HERE. My husband and I, along with our infant son, booked a room here due to an ice storm causing loss of power at our house and a downed power line in our backyard. We got the very last room they had available, which happened to be the largest room they offered, and the payment had to be paid in full upfront. The cost was more than we had hoped to pay, but given our circumstances we were desperate. After our first night, we were still lacking power at our home so we asked for the rate if we were to book a second night. We were. reassured the rate would not change, so we booked. That afternoon, a leak caused drainage water to begin pouring from our bathroom ceiling. After using trash cans from our room to catch the falling water and throwing all of our bath towels on the floor to start soaking up what had landed on the floor, we immediately called the front desk. We were told the manager was unavailable, but would contact us as soon as he could so that we could be moved to another room. We checked back in after an hour or so - they were “working on it” and would have a new room for us in 15-20 minutes. When the manager finally came to our room (after many more than 15-20 minutes), it was not to give us keys to a new room, but to inspect our bathroom and the ceiling leak. He told us that they were overbooked by 50% (and had even rented out rooms that were not ready to host guests, which seems like a whole other issue) due to the ice storm. He didn’t know how he would do it, but promised he would find a way to get us new accommodations. He was clearly stretched thin on staff due to the storm and seemed sincerely apologetic, so we told him we could wait a bit longer. However, despite several attempts to both call and visit the front desk in person, it was SIX HOURS LATER before we were given another update. At this point, the trash cans holding the ceiling water were STILL on our bathroom floor, along with all of the bath towels in our room, which were still soaking wet. At no point did any staff member come by to clean up the mess caused by the leak. We still had no clean bath towels. We only continued to wait because 1) we have an infant, 2) there was no heat or electricity at our home and freezing temperatures outside, 3) every other hotel in the metro was entirely booked due to the storm, and 4) we had already paid in full. Might well take advantage of the heat since we already paid for it. We also genuinely believed they were working to get us a new room.When we finally got a phone call from the front desk at 8pm that night, it was to inform us that they were sorry we wanted to switch rooms because “were having problems with our toilet” but there were no other rooms available that night. My husband again went to the front desk to speak with the manager and request a refund. The manager informed us that he couldn’t offer us ANY kind of compensation because “all he had the authority to do was check us out.” Additionally, upon checkout, we noticed that the rate charged for the second night was not "the same" as the prior night. Instead, they added on a mysterious $40 "occupancy" charge that, again, "could not be changed." Fittingly, it turns out that OYO means “On Your Own” - and they sure as heck mean it.
Do NOT stay here!
We booked 2 rooms for 2 nights. They were promised to be adjoining as we have a disabled adult who needs care. They put us on 1st & 3rd floors. The CUSTOMER SERVICE was HORRIBLE! After extensive arguing they finally moved us to rooms on the same floor, but the front desk clerk was extremely rude. The rooms were supposed to be a King & 2 queens. We got the King but the 2nd room was a double bed and a pull out couch. We discovered mold all over the closet wall. We paid for the rooms in advance. We had the email confirming our payment and it clearly stated $0 owed at hotel. However, at check out, they told us we owed $84. She couldn't explain why, but said she was powerless to change it. We could contact the manager on Monday. We paid the amount and have been fighting with them for this entire week to try and get the refund.
Never again HORRIBLE customer service
We had booked our hotel roughly 2 weeks before the actual stay. We called to verify that they would have joint rooms as we have someone with a disability staying with us on oxygen and meds and needs to be supervised at all times. They said yes they had those but couldn't guarantee us that room, at that point i stated as long as she is next door or across the hall that will be fine. Upon arrival of the hotel the lady at the front desk was VERY unprofessional from the way she spoke to how she was dressed and her attitude. She stated all she had for us was a room on the 3rd floor and the 1st floor. I stated to her that wasn't going to work and that we need the joint room or rooms next to each other. She stated that her manager blocked all these off and the rooms available are by what housekeeping had cleaned for the day and that she can't change it. I then asked to speak to a manager and she stated that he wasn't there and that she had tried to call him and text and nothing. I gave her my number and stated that we would be back in a little while that would give her time to talk the manager. She then stated just a minute and for about 20 minutes while we stood there waiting she was messing around on the computer. At this point someone else walks up said "you are still here I figured you would have said f**k it and left this b*tch already". FINALLY she said well i downgraded someone's room so you can be on the same floor, "they will bitch at me but I will take it." Her words not mine. I proceeded to get our keys and told her thank you she looked at me and walked off angry for whatever reason. Walk into the rooms that were supposed to be 2 double queen in each room that we paid for, were one king and a chair in one room and a queen and a pull out couch in the other room. We had 2 guest that had to sleep on the hard floor b/c we didn't have enough bed space for them and the pull out bed was useless because the mattress was so thin on it you could see the springs. Once again we were told there was nothing that could be done b/c it was already booked up and blocked off for other people. The rest of the night was pretty good until my daughter walked into the room at 11pm and said the girl downstairs has been rude to everyone tonight and told us that the reason there are no towels and all the rooms are messed up is b/c our basketball team booked all the rooms. Then she walked by the kids clapping her hands saying its 10:59 and I can't wait to get out of this b*tch and away from you kids. Saturday afternoon I seen a new guy working the front and asked to speak to the manager. He said the manager is here but he isn't working he is doing a new hire. I told him I had a complaint and when he was done i would like to visit with him. Before we left for our late game in the evening I asked the guy again for the manager and he said he left. I left my name and number and ask for the manager to call me on Monday. Get in from the ballgames and everyone is out of towels the people who checked in on Saturday had ZERO towels in their room. Their reason for no towels for their guest is they are short on housekeeping and housekeeping didn't get them done before they left and once again it was our teams fault b/c we had the hotel booked up. Go to check out on Sunday and we had paid online the total balance the day we booked, as we were checking out she stated that we owed another $84 but can't tell us why. We even had the email stating that we had paid and owed the hotel nothing. She stated that we had to pay it and then when the manager came in he would reimburse us the amount. Well here comes Monday and my BF called the manager and he stated he would look into it a and call him back by 10am. Well you guessed it NO CALL BACK!!!!! So he called him again and was able to get the refund AFTER he had to fight with corporate about getting it. As of today still haven't received a call from the manager.
what happened?
I have stayed here 10 times. i used to enjoy it. it was a decent place and a good deal. not sure what happened but i will not be back. this trip, ............my bath tub doesnt drain (which is truly disgusting), they had a power outage lasting 2 hours (no other power out in the neighborhood), they cleaned bathroom, but left no new towels, nor made the bed...........kinda like they left and forgot to finish the room? the bed is falling apart. did not even leave new plastic cups???? really??? free breakfast is a carb fest, only protein is tiny boiled eggs with no taste and soggy bacon. to top it off, the coffee is undrinkable..........never have been able to drink the coffee here. the juices are all the same, just different colors. the front desk staff is always friendly and helpful. i will not stay here again.............its a dump. come on Holiday Inn Express!!!!............i stay in them all over the country and this place needs a major overhaul. management needs to stay here for a few days. see how you like it???