Based on 49 review
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Stop at Cindy Kelly Hotel to discover the wonders of Subic (Zambales). The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. All the necessary facilities, including 24-hour security, daily housekeeping, 24-hour front desk, luggage storage, Wi-Fi in public areas, are at hand. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, complimentary instant coffee, mirror, sofa, towels. To enhance guests' stay, the hotel offers recreational facilities such as garden. Discover all...More details
Check-out ends at: 11:00
Hidden gem needs polishing
Reviewed 7 november, 2019
I've used this hotel often in the past. It was tolerable, bordering on average to poor but was affordable and convenient. I left them for a temporary residence complex. I returned for one night due to very poor airline scheduled arrival. The floor of the room was not clean. My bare feet were quickly picking up dirt. The television service just plain unacceptable for a Western tourist. It was more or less one channel. The bed lamp did not have a bulb and the telephone was 100% in Chinese. I was unable to make a call to the front desk, for example, because the use of the very cheap telephones. Wifi historically is slow. This visit it was painfully slow. Unfortunately, I probably will not go back.
Reviewed 6 may, 2019
There’s baby cockroaches in all the rooms! We have five rooms and stayed overnight. We asked the housekeeper to change all the beddings because it seems like they’re not changing it every after use. The linens are dirty and it even smells! Their pillows smell so bad! The towels have hair (we used our own towels)! I didn’t take a picture of some of it because we were so gross out! The bathrooms are dirty. Good thing we have alcohol and clorox wipes to clean our room. The toilet smells pee and there was pee in the toilet seat! Will not stay here ever again!
Worst hotel I've ever been
Reviewed 24 march, 2019
There's a lot of cockroaches in the rooms. My family and I have to transfer rooms thrice just to have a room without cockroaches. They are also understaffed. Only one on duty for the maintenance and janitorial services. No one even helped us for the luggages and no one guide us on going to our rooms. There's also water leaking on the floor that comes from cr. We were supposed to stay for 2 nights but we were really disappointed thats why we only stayed overnight.
Not worth the visit
Reviewed 24 february, 2019
We arrived late in the evening. The front desk staff was not accommodating and did not answer our call for help with maintenance. This property has no elevator and although it’s only 3 floors, the stairs were steep. Our room was not clean and smelled musty. The bedsheets and pillows had stains, mine even had hairs on it. The bathroom drain was clogged and had a cockroach floating in the water. The only good thing in this hotel was the night guard who took pity on us and helped us with our luggage.
Not recommended UNLESS they change
Reviewed 6 february, 2019
When I say not recommended, I mean it. We were so tired from our 10hour trip and it was almost 10pm so with no hotel bookings, the first thing that we wanted to do was sleep. My, hubby saw the hotel while we were scouting for a place to stay. On the outside, it looked ok. At first glance of the room, it was ok so we took it. Cleanliness: all corners of the bathroom, dirty and moldy. A 3star hotel with baby cockroaches? Only in this hotel. It even smells like pee. The toilet bowl does not flush well. Bathtowels are dirty white. The floor was not swept well. Even their beddings are dirty white. Aircon: it was roaring! I thought it would stop but it did not. Fire alarm: it started ticking loud at around 5am so we had to call the front desk because we had enough.We asked them to transfer us to another room as we did not have a good night sleep. Their response? Why did we only inform them now? Of course, we were tired and we wanted to sleep. We did even change our clothes when we went to bed. They transferred us after 2 angry calls. When their house keeping personnel came, he just told us to transfer and he started playing from his phone. oh my.. Either this hotel is understaffed or the staff are undertrained/underpaid so they do not do their jobs well or the management just does not care about the cleanliness of their rooms. They need a meticulous housekeeping supervisor. Their advantage is their location but who cares about a good location when your room sucks?