Great Customer Service! Spacious rooms, perfect for families!
Reviewed 15 September, 2021
The staff throughout the hotel was awesome! From front desk, to the bar & breakfast crew, they were amazing! Breakfast was so good! Various items to choose & changed everyday. The pool was also great for our kids - clean & big! The only issue I have is valet parking is $31/ night in addition to the nightly parking fee. We were not aware & assumed it was covered.
Smell, worn, out dated
Reviewed 31 August, 2021
Digital check in was seamless. Booked on the app and arrived about an hour later. Digital key was ready about 3pm. Parking is tight and ridiculous to charge. No way to enforce it. I bought it as a package for $17 but with no windshield tag how would they know I paid? Room was a corner King with Tiny balcony. Door is old and beat up. Looks like it's been broken into before. Upon opening the door i was smacked with a stench. A bad smell. Not a cleaning product I don't think. Anyway, I had Lysol so I sprayed away and opened the slider. It helped after a bit. Room is well worn and outdated. No charging areas, have to move furniture to plug wall wart behind couch etc. Bed has a table tight with plug. The fine. Windows filthy and someone's cigarette butts on the balcony left behind. 1 towel, hand towel, wash cloth and one soap. Stingy. Had to request a couple more. Short walk to the Yankee game at Anaheim Stadium. Will stay at the DoubleTree down the street again though next time. Bartender very friendly. Evening reception starts at 5. Not 4:55, or 4:56. Morning breakfast has no travel containers or paper coffee cups to take away breakfast. Could be better
Reviewed 27 August, 2021
This place needs renovation badly. First of all, I should have known when I walked into the lobby. From the front to the room, the property was a disaster, old, outdated, antiquated. The only thing good was the breakfast. Is it just me or are the people in Orange, California just rude? Dust was everywhere, dirty carpets, torn furniture, etc.
I did ask for a discount which I did receive for the trouble of staying there. That was my first time in that city. There for a medical visit.
Please remodel this hotel, it’s in a good location , it’s just old and worn down; unacceptable.
NOTHING SWEET ABOUT EMBASSY SUITES
Reviewed 27 August, 2021
My stay at this Emabassy suites was not a good one. Rated it a F!!!!!
I have been at other embassy suites but this location is not good at all.
The whole place inside looks like it needs a deep deep cleaning and a renovation, the entire place!!!!!!. My room had ants inside the bathroom, a old , old, tore office chair at the desk in my room, the seat part of the chair look like someone pick it apart, the sofa bed couch had stains all over it, the lamp in the living room had cuts and holes on it, and it was turned around so no one would see it. Above the window the plaster was hanging, in the bathroom the vanity light would not sit up, the beds, OMG!!!! the beds were sunken in when sitting and sleeping on it. The ceiling in the bedroom had black dirt or mold, I don't know what it was, it looked nasty!!!!! I went to get ice and the ice machine was not working and I ask an employee and I was told to go to the 4th floor to get some ice. I was on the 3rd floor and I shouldn't have to go to another floor to get ice. The elevators were dirty inside, old and not attractive at all .I was told I had to pay a parking fee or would not be able to get through the gate. There were no gates.! I do not understand why would you continue to charge for these rooms, there was nothing sweet about this Embassy Suites!!!
Self parking Fee????.
Reviewed 23 August, 2021
Why is there a set parking fee? Otherwise - great hotel.
Only Covid makes it difficult to ride the elevator between 8am and 10am on weekends to get to buffet.
The staff was great or did the best they can being short staffed.
The gallery is not loud even though people hang in the lobby til 3am