Check-out ends at: 11:00
639 S Tustin St, Orange, CA 92866, USA - Orange, California - U.S - 92866
Check-out ends at: 11:00
Super disgusting, very poor customer service!
Reviewed 7 august, 2019
They dont even deserve the 1 star!! We checked in to only find that our beds were doubles not queens so we went to inquire about that, he stated no queens were available but that's what we booked for(on their webpage it says they only have double queen beds not double doubles), our bathroom door wouldn't close or lock so we went to inquire. He showed us another room that was supposed to be non smoking but that room smelled so bad you couldn't hardly breathe so we said we would keep the one we had. We went to go to sleep as it was late and turned down the sheets....The bed sheets on both beds had bad stains. One matress cover had big "D's" in ink written all over the sheet as though it was marked for damaged or no good to use, I have no idea. There were hairs all over the sheets as well. We went to ask for new clean sheets, the guy seamed very annoyed with us but sorry I wasn't going to sleep on those sheets. He proceeds to hand my husband a new set of sheets for only one of the beds stating " this is all we have and I don't know if these are clean or not or even what size they are" we get them to the room and come to find out these are stained even more than the ones on the bed! We went back to speak with him and tell him we wanted the rest of our booking(2 nights canceled) as this is NOT what we booked and it was super dirty! He said they would only give us 1 night credit because we didn't give him enough notice. We booked through hotels.com and and when we called them for help they told us that was not the hotels policy and that they then called the hotel and told them we wouldn't be charged. We had checked in at 10pm and due to how late it was hotels.com couldn't get us into another hotel for the night so we stripped down the beds and slept on 2 blankets. There was NO water pressure and the bath tub was cracked and rusted. There were 4 of us registered to stay and we were only given 2 towles. When we opened our door to leave there were people doing drugs right next to our car! DO NOT STAY HERE!!! This hotel is very run down and the staff simply does not care!! Hotels.com by the way was awesome, gave us our money back and credit to rebook another hotel for the rest of our stay.
GREAT VALUE FOR YOUR MONEY AND CENTRALLY LOCATED IN ORANGE COUNTY, CA
Reviewed 2 december, 2018
Comfortable rooms, in good condition, with decent sized beds and rooms. Centrally located in Orange County, CA, close to Disneyland and Knott's Berry Farm, as well as Huntington Beach, Newport Beach, and Laguna Beach. Much better than Motel 6 and in the same price range!
Worst night since Beirut in 83 with artillery thumping in every 30 sec.
Reviewed 28 october, 2018
TV on in next room all night as loud as possible, door opened and slammed five times between 3 and 5 AM. They should pay me I came back at midnight and to drive around a bad neighborhood because there was no parking. I checked in earlier, but I guess he thought I walked.
Reviewed 10 august, 2018
Not many parking spaces, cleanliness of the bathroom fails. Hair on the floor, minimum towels, nobody pick up trash, iron don't work. Reception smell, we have to wait for receptionist, nobody at front.
Patricia I V
i don't like when people staring at you
Reviewed 6 august, 2018
Room was very clean and location was great also stuff is friendly but the only problem was during check-in the old lady in back was staring at me like never seen white skin people i mean really and also later in evening from other side she was looking at me like I am staying at her place for FREE. I mean WT. NEVER AGAIN TUSTIN INN.