Hotel Grand Central

Starting at

$ 87

TripAdvisor Review

Based on 591 review

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The property is centered between two major Mass Rapid Transit Stations, the Dhoby Ghaut and Somerset Stations. In fact, the Dhoby Ghaut is a major inter- change station allowing tourists to explore the Civic District, the Central Business District and the Marina Bay District with a quick train ride ...

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Property Info

The property is centered between two major Mass Rapid Transit Stations, the Dhoby Ghaut and Somerset Stations. In fact, the Dhoby Ghaut is a major inter- change station allowing tourists to explore the Civic District, the Central Business District and the Marina Bay District with a quick train ride of only 3 to 4 stops. The Emerald Hill Conservation enclave and the Visitor Information Centre are also within 5 minutes walking distance.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    53

  • Very Good

    140

  • Good

    170

  • Reasonable

    85

  • Bad

    143

Travelers profile
  • Business

    114

  • Couples

    126

  • Solo travel

    55

  • Family

    162

  • Friends getaway

    52

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not great staff communication before arrival but good stay overall

Reviewed 8 january, 2022

Nice and friendly staff, given a room with a massive window up on the 9th floor so had a good view Orchard Road. Room was clean and well kept and a good size for the price. One minor issue is the bath/shower is small and I think elderly people may find this difficult to get in and out of. The only reason I have not given the hotel 5 stars is due to poor staff communication before my stay. I travelled into Singapore using a VTL flight which landed in the morning - using the VTL you must isolate for the first part of your stay so I had booked the hotel for the night before so I could immediately isolate on arrival. I had tried to contact the hotel beforehand (~1 month beforehand) to let them know I would be arriving in the morning and I had tried to explain that I had booked the room for the night before so I could go straight into the room for my isolation until I received my negative PCR result. They did not respond to my messages and in the end my partner had to call them and they said they had a made a note of my situation. However, when I landed in Singapore I found out they have cancelled my booking and charged my card. However, even though this was a little bit stressful it was all sorted out when I reached the hotel, they let me into the room and I paid the amount I was originally meant to pay.

X9246MEkatiej

Terrible breakfast

Reviewed 3 january, 2022

We have booked a room with breakfast through Booking.com. The breakfast in this hotel was the worst experience I have ever had in hotel ever!! (I know this is a pandemic and the hotel kitchen is closed, but I have been in another hotel couple weeks ago and they were able to provide great breakfast regardless) On the first morning we have received Chinese style breakfast - cold noodles with chicken wing. Talked to the receptionist and she changed our breakfast for western. Woke up to find dry toast bread with ham and cheese, fruit, soy drink and Spanish yogurt. The day after we received tuna croissant, some meat paste pastry and little raisin cake. Nothing was fresh at all. Talked to the receptionist again if it’s possible to get a refund and cancel the breakfast which was declined because apparently we booked with Booking.com ? The receptionist than asked what we would like to have for breakfast. I have explained that all I want is fresh breakfast, fresh bread, maybe some ham and cheese, scrambled eggs, some juice, fresh croissants, butter, jam… just normal western breakfast. Since that day they gave us everyday the same cold scrambled eggs with piece of toast,piece of ham and toast style soft cheese, the same yogurt and 100ml canned juice that you can usually see in the airplane? On arrival we have been given wrong room with double bed even though that we booked king size but the nice lady at reception gave us our room with no problem. Overall its a nice clean hotel, but the breakfast are not worth it! Don’t waste your money and hotel management please don’t offer breakfast if you are not able to provide it.

kimsang1234

Great experience with staff

Reviewed 23 december, 2021

My family and I stayed while waiting for our PCR results upon arriving in Singapore via VTL. The staff were very accommodating and welcoming. Benny, the operations manager, ensured we had a comfortable stay and went the extra mile to accommodate us. Thank you!

gigifeebie

Consultant

Reviewed 8 december, 2021

Hotel is very clean, tidy and centrally located with facilities likeMetro, food court Staff is very helpful and polite and it’s manager Benny wing went extra mile to help to make my stay comfortable I will surely recommend any one who is visiting singapore to stay this hotel

123Taneja

Good Location within the Orchard Road Shopping Belt and Food Haven

Reviewed 6 november, 2021

Booked the hotel for a staycation. Do note that not every room has a bathtub thus request has to be made if you prefer to have a room that comes with it, subject to availability. Else it would just be a standing shower. Arrived a little early for check-in so left the bag at the concierge and went to grab a Thai lunch at Orchard Plaza located next to the hotel. Had quite an authentic pad thai, ice milk tea and fried chicken wings. It was an experience close enough to imagine that I was having the meal in Thailand. Went back to the hotel and collected the card keys. The room was decent without the typical damp smell of old hotels. Saw that the bathtub could barely fit 1 person. Yes, it was that small. Guessed it was added in during the hotel's renovation a few years back. Other than that, the rest of the items were the usuals. The wifi was quite unstable and dropped quite a few times. The satellite channels on the television were not working. Guessed the hotel suspended the subscription due to covid-19 with few/ no international guests. There was complimentary coffee and tea but they were just the mass market brands of 3-in-1 coffee sachets and tea bags. Water was from a hot and cold water dispenser which I thought was quite convenient and environmental friendly but not sure how regularly the filters within were cleaned. Due to covid-19, bookings have to be made to use the swimming pool and gym. For the gym, only 1 fully vaccinated person could use it at any one time. When it was time for the swim, there was no bathrobe in the room. Called room service and was told that they do not have any. Access to the pool was via a back-of- house lift next to the lobby where a staff was required to activate the lift to bring it to the roof level where the pool was. The pool was open to the sky thus it was quite therapeutic to float on the water, look at the sky and relax. Be careful when on the deck. Not sure why there was mimosa plants crawling about and I got my soles pricked. Had a good swim, took some photos and went back to the room to get ready for dinner. You could go back to your floor direct from the same lift. Dinner was Korean pork kimchi soup and spicy shredded chicken with side dishes of kimchi and anchovies. The shop was located at another hotel opposite. Service was fast and in no time, dinner was self-served in the room. After dinner, took a public bus to Little India 5 stops away to soak in the Deepavali festive mood. The crowd was like pre-covid and the Social Distancing Ambassadors could just staod there helplessly to watch. Had a sampling set of Indian sweets which was quite decent and not overly sweet. Back to the room, some room amenities that could be included were a shower cap and some cotton buds. The fridge was not too cold and definitely not freezing but it managed to chill my bottle of Moscato enough to sip while resting into the night. If you have the habit of leaving a small light switched on when you sleep, you would find the lighting controls weird. Although you could leave the bathroom light switched on, the glass panel in between the bathroom and the room was clear towards the top and let the light glared through and the entrance light was connected to other ceiling lights in the room. Oh yes. The door had 2 additional locks within with did not work. One was the roller door chain which did not have a chain. The other was a male-female door bolt but the male part was missing from the door. Relied only on the original door lock's double lock to secure the room for the night. Overall, I gave my experience an average rating. Good night!

Hun T