Based on 3504 review
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Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort™, SeaWorld® and the Disney® Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios Florida™, the Universal's Island of Adventure™ theme park and Universal's Volcano Bay™ water theme park. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO® and ...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesBusiness Center
Worst service ever
Reviewed 11 november, 2021
Each member told me different info. Made the reservations weeks prior, called and confirmed multiple times and when i got there they had different info and didn’t let me check in (even tho it charged my account)
lacking in all departments
Reviewed 26 october, 2021
I'm a diamond elite member. My status wasn't recognized when I checked in. I had to tell the clerk, who them proceeded to upgrade my room. I asked for my complimentary water bottle and told they were out? You're out of water bottles but still able to charge $3 for one in the store? nice. Things got worse in the room. Phone not working, tub faucet spins so I couldn't take a proper shower. I write to desk manager about my issues, no response. After feedback with best western, the gen mgr (Mike Gush) writes an apology to me. Wow! an apology for a terrible stay? I feel so much better! NOT! so much for my room fee! all is forgiven
Verify your requests being met and check out the room before unpacking
Reviewed 19 october, 2021
Friendly morning staff - nice clean hotel. Room would not cool below 70 degrees Closet door was off the rails Bath tub valve dripped all night - towel in the tub stopped the dripping sound. Requested handicap room and was not accomodated
Overall unhappy experience, wouldn't recommend, and won't be back.
Reviewed 18 october, 2021
My boyfriend rented this for 2 nights for my birthday trip. Nowhere in the room or reservation information, did it state that it was going to be an adjoining room-which we aren't comfortable with at all. We would've changed to another room if we had known, but it was late when we got in and we're too tired to switch at that point. Then we go to lay down and there aren't any normal sized pillows. There were 4 small square, throw-pillow size, pillows on the bed. When we went to call the front desk we found out the phone didn't work. I called from my cell phone and they informed us that they don't have any regular sized pillows to provide us. It was super uncomfortable waking up with our heads off the pillows after turning in our sleep. The carpet floorboards were coming off the wall-very unsightly. The first shower towel that I grabbed had some type of makeup on it still, which leads me to think they didn't wash them too well. Just an overall unhappy and dissatisfying experience. We will not be back and will discourage all family and friends from staying here when visiting the Orlando area.
Reviewed 13 october, 2021
The morning staff was completely rude and inconsiderate of an injury I got during my stay. There was no accommodations except for a worker that was renovating a room. I don’t know if I’ll come back again.