Reviewed 18 September, 2021
The theme is great. It’s playful and fun. Our biggest problems center around privacy. The walls are so thin I was kept awake because of our neighbor’s snoring - all night long for the first couple of nights. The first night we were here the people above us started dropping things on their floor at 11:30pm. Just when we thought they had stopped they dropped something else. This went on for a period of time. The point is, it woke us up and it kept us up. The floors/ceilings/walls are all quite thin.
The most invasive part of this experience is that housekeeping insisted on coming into our room whether we wanted them to, or not.
I had to retire to our room due to an ER visit on the first day of our arrival. I was sick for all days but 1 while on vacation. I was on medication the entire time and could only enjoy partial days with my family at the theme parks.
Housekeeping gave us the option of whether or not we wanted daily service. We indicated we did not.
This did not matter. They still came into our room. They didn’t show any sign they had been there, but they came in.
Again, they left no indication whatsoever that they had been in our room. It’s important because we indicated we didn’t want service. So we figured no one would be in our room when we weren’t there. And there was no policy that educated us there would be people coming into our room whether we had service or not until after my husband stopped by the front desk one day to tell them we don’t want anyone in our room (as I was sleeping my afternoons away trying to recover from what sent me to the ER). It was then he was told housekeeping needs to know when are good times to come check out our room - daily.
When I was in the room, resting, toward day 3 of our weeklong vacation, housekeeping knocked on our door to which I responded we didn’t need anything. I was sick. On medication. In pain, I did not want to answer the door and I certainly didn’t want anyone walking into the room. The room was not unusually messy but it certainly wasn’t what I would consider “neat and tidy”, as I’d been feeling under the weather.
I told housekeeping they can’t come in until my husband returns later on in the day.
The housekeeping lady made it clear she needed to enter our room and wanted to enter right then and there. I made it clear this is not happening. I had the door open, she could see inside. There was nothing unusual about the status of the room. They’re all so small you can see everything with one glance from the door - except directly into the bathroom.
Housekeeping made it clear that they must enter our room every single day. Not to clean it. To look at it. To make sure - I don’t know what they’re making sure of. They did not get into any details. They just said they needed to do a “visual inspection”.
Every single day.
There is no privacy here at this hotel. If you are not here to let them in, they will enter whether you want them to or not. And if you stop them because you are in the room they will call your room, knock on your door repeatedly (keep coming back) until you let them into your room.
I have never had a hotel experience like this and we travel quite a bit.
This is why we will not be staying at this resort again and it is why we cannot depart from here fast enough.
Food is all American and it’s pretty good to just grab and go. Not much of a selection but this hotel is for kids, so chicken fingers and burgers fit the bill and we weren’t entirely unhappy with it. Fresh fruit and salads are nice. More cooked vegetable options would be a great addition to the menu (greens, not corn).
Staff is generally pleasant and helpful, but concierge sent us on a wild goose chase for a Magic Band shop experience that did not exist anywhere in Disney Springs. My husband was looking for a specific set of bands to pick from and the front desk worker sent us to 2 stores in Disney Springs to find an array of options. We went to both - again, I was sick but figured it would be a light task to undertake. We walked to both of these stores, which are quite a distance from each other, and neither one sold bands - let alone the specific bands he was looking for.
Water pressure in the shower is great.
Allergy Menu is really on point.... great job with this. The chef actually comes out to write down your allergy-menu order by hand to make sure no mistakes are made. It’s very good. Kudos to this effort.
Skyline from the hotel is a winner. Busses to Disney theme parks were very convenient. Timing between pick-ups at different parks was somewhat problematic due to the oppressive heat and humidity we had to stand in while waiting, but we took it all in stride. We appreciated the rides to/from.
All beds are Queen size. We had to go on vacation to sleep in a queen size bed. We sleep in a King every other day of our lives but this room isn’t really big enough to handle a king sized bed so I can understand why there are none in this hotel.
All in all it was a 2 star experience as privacy is a huge issue for us.
From bad to worse
Reviewed 16 September, 2021
It started poorly when the text from pop century said my room wasn’t ready at 3pm. I waited til 5:30 then went to the front desk to pick up my magic band and then go do something else while waiting. The CM said my room was actually ready. No text ever came through and my app never updated. Whatever. I get a room in the boonies far from everything section on the third floor despite requesting first floor. I guess they don’t bother looking at requests because they had first floor rooms available.
One of the elevators didn’t even work the whole week. The one remaining one was super slow and you’re sharing with dozens of others. I’d have taken the stairs but I hurt my foot. Only plus was the Skyliner and it kept going down half the time, only once was due to weather.
I was checking out and borrowing a luggage cart. The CM said they’d help me. I happily accepted and gave my room number since they don’t help you when you arrive but no one actually came to my room to help! Guess they forgot.
To top it off they put the noisiest family next door my final night there. I gladly fled that ‘resort’ and checked into a Hyatt down the road. It costs less, the staff and room is way better and you get free breakfast. Unlikely to stay on site again. Do not recommend staying here.
They don’t do daily cleaning but take trash and refresh towels every other day. Didn’t use the food court as it was too far a walk.
Great hotel and property.
Reviewed 14 September, 2021
We love coming back to Pop Century. The rooms are great and we love walking around the property and taking pictures.
We ate in the food court and Yvonne from Indiana gave us great customer service.
Always have a good time when we come here. We discovered the covered pavilion for movie nights right when we were leaving. Will definitely do that next time.
Reviewed 13 September, 2021
We have stayed here maybe 5 times now. It still remains a favorite Value resort, but also a favorite resort in general at Disney. We've done a full variety of moderates and some Deluxe, but there is always something about the Pop that we like.
We booked this three days before arriving, got a great deal on Expedia. Arrived about 8pm and had no problems going right to our room. It's a nice feature that actually seems to be working lately. PreCovid we had a lot of issues with it.
I immediately noticed how small the rooms were! I guess it's been a couple years and I just fogot. However, the rooms are completely functional for two adults. We had enough room to fully unpack our things and find a spot to put them. The bathroom vanity area appears really tight, but has a lot of cubby holes to store your things.
We selected to have housekeeping every two days. Twice (in one day) they showed up while we were in the room, but we didn't need anything. Another day they did come in and change out all of our towels.
We requested and got in the 50's section and were in Bldg 1, second floor. Felt it was a perfect location, close to the lobby and not too far from the skyliner.
Our only "complaint" if I had one is that housekeeping/room inspections were all at the wrong times for us, which cannot be helped. However, I find it ironic that we can hear the people about us literally peeing but we would yell for housekeeping to just wait (while we got decent) but they just keep knocking and then trying to open and get in. How can they not hear us? LOL The last attempt was made the morning we were checking out. It was 9am. I'm sorry, but we like to sleep in on our vacations and check out wasn't until 11am. They kept knocking and wouldn't respond to our yelling that we were in the room sleeping. I appreciate that they do these checks, just unfortunate they all had bad timing.
Definitely remains one of our favorite Disney resorts and we will be back again one day!
Reviewed 13 September, 2021
We recently stayed at Pop Century for a week and found it to be nice, relaxing and suitable for all the more time we spent in the room. We are used to staying at AOA in a suite with more room so that was a bit of an adjustment.
Not impressed with mousekeeping as they didn't wipe off our vanities or other surfaces however they did replenish towels when requested. We should have had them change bed linens but didn't know we could do that until the morning we left.
The dining and shopping experiences there are okay, not overly impressed with food but everyone loved the chicken fingers.
One area they are lacking in is communication about the Skyliner. It was very rainy when we were there and multiple times walked to Skyliner only to discover it was closed so had to go back to bus stop where there was still a sign that stated "Please use Skyliner for Epcot Transportation". It took FOREVER for buses to come for Epcot and Hollywood Studios. Disney needs to add information about the Skyliner Transportation to the MDE App, would be much nicer and more convenient for guests.
Overall it was a nice stay and we would probably stay here again.