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**Property Location**.With a stay at DoubleTree by Hilton Hotel Orlando at SeaWorld in Orlando, you'll be on the Strip and minutes from SeaWorld® Orlando and Discovery Cove. This family-friendly hotel is within close proximity of Aquatica and Orange County Convention Center. ...
More about the hotel**Property Location**.With a stay at DoubleTree by Hilton Hotel Orlando at SeaWorld in Orlando, you'll be on the Strip and minutes from SeaWorld® Orlando and Discovery Cove. This family-friendly hotel is within close proximity of Aquatica and Orange County Convention Center. Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 mile and kilometer.SeaWorld® Orlando - 0.7 km / 0.5 mi Discovery Cove - 1 km / 0.6 mi Aquatica \- 1.1 km / 0.7 mi Orange County Convention Center - 1.4 km / 0.8 mi Dr. P. Phillips Hospital - 2 km / 1.2 mi Pointe Orlando - 2.3 km / 1.4 mi Wonderworks - 2.4 km / 1.5 mi SEA LIFE Orlando Aquarium - 3.4 km / 2.1 mi The Wheel at ICON Park™ - 3.5 km / 2.1 mi Madame Tussauds - 3.5 km / 2.2 mi Sleuth's Mystery Dinner Show - 3.7 km / 2.3 mi Orlando Vineland Premium Outlets - 3.8 km / 2.4 mi Ripley's Believe It or Not - 3.8 km / 2.4 mi Mary Queen of the Universe Shrine - 3.9 km / 2.4 mi Little Lake Bryan - 4.4 km / 2.7 mi .The nearest airports are: Orlando Intl. Airport (MCO) - 15.9 km / 9.9 mi Kissimmee, FL (ISM-Kissimmee Gateway) - 13.5 km / 8.4 mi Orlando Sanford Intl. Airport (SFB) - 46 km / 28.6 mi . **Rooms**.Make yourself at home in one of the 1042 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.**Dining**.You can enjoy a meal at the restaurant serving the guests of DoubleTree by Hilton Hotel Orlando at SeaWorld, or stop in at the snack bar/deli. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 bars/lounges. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.**Business, Other Amenities**.Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Orlando? This hotel has facilities measuring 87575 square feet (8136 square meters), including conference space. Self parking (subject to charges) is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 8592 reviews
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Worst Hotel Stay Ever
Do NOT select this hotel. It is in deplorable condition. The exterior of the buildings is filthy. You cannot see out the windows. The heater did not work in my room and it was never warmer than 60 when the outside temp overnight was 40. The bed was worn out and shaped like a bowl. The shower did not drain properly and it took 6-8 minutes for even lukewarm water to arrive. The microwave was old and worn out. Heating up leftovers took 8-10 minutes. The pool area looks attractive, but the water is NOT heated and during January, is totally unusable. The buffet, while inexpensive, doesn't offer but a handful of choices. The scrambled eggs and oatmeal were most disgustingly runny. The staff at the hotel was very friendly. But all of that doesn't make up for the incredibly poor condition of this property.
A good place for your enemies
I don’t think there are enough posted warnings about this hotel. We walked to the front desk to get a key for the second person in our party, and six people behind the counter made us wait. We walked into our room with a broken closet door, a broken cabinet door and hard to close dresser drawers and felt that it wasn’t too bad as a cheap motel to lay our heads. Flash forward to a party in the room next door that starts at 2:45 in the morning. We call - nonstop - from the room phone and our cel phones and NO ONE ANSWERS. Cool, super awesome, I’ll just get dressed at 4:15 am and walk to the lobby because clearly the staff needs a welfare check, they must be seriously ill. Nope, Jean was there to greet us and ask if we needed anything. When we advised him of the part next door - he stated that company policy was to wait until there was three complaints before taking care of it, but we could move rooms. Sure, we’re the problem why wouldn’t we pack up and move before dawn? Next, he did us a super solid and called the offending party and said “your neighbors are here in the lobby complaining about the noise”. Swell, now we can walk back and potentially have an altercation to add to our stupendous stay. Luckily the room next door shut down their party by 6:50 am. Just to be certain he didn’t have to do anything about the house levels Jean made sure to not answer the phones again. Since we’d been up and disturbed for hours, and clearly we were the offending parties to Jean’s otherwise quiet evening we reached out to corporate to have them move us to another property that cares. That was the best part of our stay - leaving. If you’d like to suggest accommodations for people you hate, this is the spot. They will be sure to treat their guests like wasted space and time. Luckily Orlando is full of hotels and finding a respectable alternative was an easy feat.
Satisfied Customer
JC and John did an outstanding job at switching my room, when I was not satisfied with the one the app chose. My stay was relaxing. Next I'm staying in the towers. Kudos to the staff. Thanks for everything.
Worst experience in a hotel - no cleaning service and they will humiliate you
I stayed in this property for 11 nights arriving in December and leaving in January. I will summarize ALL the issues and then go in depth: 1. They will NOT clean your room even though they offer it when you check in. Not even take your trash. 2. You will not be able to find parking and they will charge a $12 parking fee even if you don't use their parking 3. Extremely rude staff at the front desk (even one of the managers) PLEASE read below. 4. Only positive thing was the Laguna restaurant, their staff is very friendly and welcoming, from the hosts to the servers. ------------------------------------------------------------------ 1. When I arrived front desk said that due to COVID they would only have on-request housekeeping. On day 5 of my stay, I requested house-keeping and they say they needed 24h advance notice so they would come next day. For my surprise they didnt, so I called the front desk (after a 30min wait on the phone) and I was told that they would make sure that housekeeping would come to my room the next day. Again, next day they didnt come. I called front desk again and they apologized and promised that the next day (12/31) they would send housekeeping. Unfortunately, they didnt send anybody. I called again and they said that due to the holiday housekeeping was off but that they could bring clean towels, take the trash and change the sheets. The next day, they came, left towels in the bed, didnt take the trash or changed the sheets. At this point, I was at day 9 of my stay . Note that you have to take your own trash, and hey, they dont even provide bags for trash, so make sure to bring your own bags. End of story, they did not clean my room. Claimed they were overbooked, then that they were not cleaning rooms due to COVID and then that they were only cleaning rooms for those checking out. Note: you could see housekeeping in my floor even though they said they were off. 2. The hotel was overbooked so whenever I returned late at night I was not able to find parking. In the best case I had to park in the other side of the property and walk 10min to my room. In other cases I had to park outside the property. Nevertheless, they charged me for a parking fee for each and every night of my stay despite me not staying there. They tell you that you have to badge in when you arrive to the parking lot but they dont even care about that. They will just charge you $12 per night. 3. The WORST part was the way that the "manager" in front desk treated my sister on Jan 4 at 6:00PM EST. I will inquire directly to Hilton because they way this person treated my sister was humiliating, yelling at her, implying that she was a thief and she even felt discriminated. This occurred because I checked out and my sister came and decided to stay an additional night on her own, under a different account and they included her in my bill charging us both (they reversed it in the end). This person yelled at my sister (I know because I was on the phone and I heard) and ask her to leave the hotel because she was trying to understand the problem and trying to fix the problem. Again, this was humiliating, implying that she was trying to steal or trying to get a free night. In fact, she felt attacked and even discriminated since her English was not great. I do not understand how can this person be a manager and humiliate customers this way. Again, I will pursue a formal complaint because they made us feel awful. 4. Finally, the only positive thing was the Laguna restaurant. Very friendly staff. From the hosts in the entrance to the servers. In conclusion, if you want to have a dirty room that they will not clean, you want to be yelled at and discriminated and you want to spend hours to find a parking lot, this is your place. Otherwise, stay away.
Stay away from this place!!!!
This hotel is not a corporate Hilton and it shows. We have stayed at this hotel numerous times over the past five years and never again I’ll separate this into a few parts to show how dysfunctional this hotel has become. First appearance and check in 1. Property had trash left laying all around from housekeeping. They left trash bags full of garbage laying on the sidewalks outside of rooms so you had to step over them or roll over them. We checked in at around 5pm!!! 2. The property is in need of a washing and the walkways in the villa area are crumbing and covered with plywood and rugs. 3. The front desk only had three people working it and two seemed like they had no idea what was going on. They couldn’t find our booking and I had to leave and bring the paperwork in for them. We had contacted the hotel before our arrival and requested a crib. 4. They charge a resort fee/parking fee but the “secured” parking area had broken arms so anyone could park in the parking lot and walk over to Sea World if they wanted to. The parking lot is also super dark with several of the lights in the parking lot broken The room... we booked a suite with a separate room and a sleeper sofa. We have a four year old and a one month old child. We booked the suite to have some separation between the children so our four year old could sleep while we attended to our one month old during the night 1. Upon opening the door to our room I was met with the overpowering odor of marijuana from the last guest. 2. The rug in the room had some kind a black stain on it and one of the chairs had some kind of still wet grossness on it. 3. The shower was filled with what I think was black mold. It was even on the ceiling in the bathroom 4. After three calls (good luck getting a hold of anyone) the crib we requested finally arrived and it was nasty and gross. I would not have let my child near that thing 5. They left USED bedding on the sleeper sofa. The sheets had poop stains on them and I found tags from clothing from whoever was in the bed before in the sheets too! We were tried from driving all morning so we left the weed room to grub dinner. At this point the crib hadn’t been delivered and we hadn’t found the poop sheets left. My wife and I joked we would need to buy some sandals to use the shower. I tried to call the front desk three times before we left for dinner but nobody ever answered the phone. After returning from dinner we arrived to find the crib had been dropped off and discovered how nasty it was. My wife attempted to call the front desk, but once again no answer. While my wife was on the phone I pulled out the sleeper sofa to find dirty sheets with “skid-marks” on them. My wife attempted to call the front desk again and on the third attempt she reached the front desk. They stated they would send new sheets to the room immediately. That phone call was at 9:55 pm at 10:50 pm still no sheets and nobody picked up the phone when we called. I walked up to the lobby over the crumbling brick work and stood in line at the front desk with the poop sheets. I wasn’t the only one having problems this night. One lady had been trying to get sheets for a few hours with no luck and she too came down to the lobby. I spoke with the front desk agent and ask about my sheets. Her response was “oh that room....I see you called but I can’t see why.....” At this point I noticed a young “man” speaking to what appeared to be a very upset guest. I was informed that was the manger so I got behind the gentleman who was wondering when his clogged toilet would be fixed. Once that gentleman was done it was my turned. Long story short he was no help and just kept saying he apologized but really didn’t seem to care and had no idea what was going on. It got a lot worse with this guy to the point he kick my four year old, infant child, wife and I out with no place to go with temperatures in the fifties. This should make you wonder if they can’t even clean a room to what would be the minimal level of accepted sanitation can you really expect them to clean to the COVID-19 standard. I’m not the only one leaving negative reviews of this hotel recently on this website and other websites. Other reviewers have expressed serious concerns about the level of sanitation and general operational quality of this hotel. I hope Hilton corporate steps in soon considering their name is attached to the building.