Hard Rock Hotel

Starting at

$ 618

TripAdvisor Review

Based on 11361 review

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The coolest hotel on the planet. Live like a rock star and savor the perks of rock n roll royalty with impeccable surroundings, laid-back attitude and show- stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping C...

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Property Info

The coolest hotel on the planet. Live like a rock star and savor the perks of rock n roll royalty with impeccable surroundings, laid-back attitude and show- stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and amped-up recreation. Your stay here rocks even more, because you get the exclusive benefits of staying in Universal Orlando. Skip t...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6896

  • Very Good

    2660

  • Good

    1013

  • Reasonable

    482

  • Bad

    310

Travelers profile
  • Business

    310

  • Couples

    1645

  • Solo travel

    84

  • Family

    7544

  • Friends getaway

    500

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

19th year Wedding Anniversary

Reviewed 4 december, 2021

We had a great time celebrating our 19th year wedding anniversary. staff was very friendly and helpful the room was great we stayed in room 1113 from 9 November to 12 November. The restaurant the kitchen was great good food staff was very friendly we did not have a reservation yet they accommodated us and made us feel welcomed and comfortable. Paulette was very helpful and friendly she had a great attitude i would like to say thank you for making us feel comfortable.

jr3167

Rock Royalty? Absolutely!

Reviewed 26 november, 2021

We stayed at the Hard Rock hotel for 4 nights during the week of Thanksgiving. We arrived very early, at 9am. I had read several reviews that it’s very rare to get early access to your room, so we didn’t hold out much hope of an early check in. The customer service at the counter was excellent! (Thank you Ariel!) We were told all about our amenities staying on the 7th floor, the Rock Royalty package. We went right up and enjoyed the breakfast! The luggage counter held our luggage (shout out to Garth!). Unfortunately it poured for the first 4 hours, but we enjoyed the main area of the lobby, the gift shop, and walking around the spacious and beautiful hotel. The front desk team texted us with important information and answered any questions that I asked. This is the first time I’ve had communication like this from hotel staff. Very cool! Unfortunately, our room was not ready until closer to 6. As tired as we were, we understood that sometimes it’s a feat getting all rooms cleaned and flipped during a 5 hour period. We did NOT ask for compensation, however, our roll away bed charge was removed for the inconvenience. I considered that to incredible customer service! Our room was spacious, clean, and perfect for our family of 4. We have traveled to many different places and this was the most comfortable bed and pillows I have slept on. Or maybe they just felt amazing after a full day of walking and riding rides! While we didn’t have cleaning staff refresh our rooms during our stay, they were such a pleasure to see in the hallways! Always happy, kind, and asking if we needed anything. (Which just validated our patience with our room being late because I witnessed the incredible customer service the cleaning staff provided during the week!) The Rock Royalty Club level was absolutely worth it! Your room key is needed to swipe in the elevator to access the top floor. The lounge was open from 7-10am for breakfast. This was an assortment of pastries, oatmeal, boiled eggs, fruit, a hot food item (quiche, stuffed biscuit, etc), yogurt parfait, milk, water, tea, sodas, and a coffee/espresso/latte machine. Some mornings we would eat in the lounge and other mornings, pack a few plates and head back to the room. (Returning plates and silverware is always kind!) From noon until 2pm the lounge offered uncrustables (I’ve fallen back in love with the classic PB&J), bagged chips, cookies, fruit, and drinks. We would grab a few bottles of water for our bags and sodas for our hotel room fridge. 5-7 was “dinner snacks” as I call them! We had things like empanadas, wings, Mac & cheese, veggie trays, cheese cubes, and complimentary beer, wine, seltzers. (Please tip the bartender!) Beers in the park are $9 a pop, so 2 hours of complimentary beer a night is a huge bonus! The short walk to and from the park made it possible for us to take advantage of all the available food options- costing us little in the park! From 8-9pm was a dessert bar! Cookies, cupcakes, tarts, chocolate milk, brownies…. The perfect way to end the day. As a Type 1 diabetic, the lounge made it possible for me to always have food available. I could pack a PB&J and small snacks in my bag to sustain my blood sugars for a long day of walking. My kids got to enjoy a week without Mom’s blood sugar crashing or needing to stop at a busy restaurant for food. This was the best trip I’ve taken with my family, which is crazy considering the places we’ve been. The incredible customer service and staff at Hard Rock, even the other guests, made it a truly relaxing week. Universal is a short walk from the back or the hotel. We took the water taxi a few times, not to save time, but to enjoy the awesome boat captains! They were all friendly, played great music, and displayed impressive boat parking skills. I would say it’s a 5-7 minute walk to the gates of City Walk, and the scenery is gorgeous!

travelingapes

Rock & Roll, Royalty, Roller Coasters & Relaxation!

Reviewed 24 november, 2021

I can’t say enough about this awesome place. Worth every dime! I was treated so very well & 🎶 it was just what I needed 🎶🎸❤️‍🩹🇺🇸🤘. I’ll be adding 🔜 all kinds of details and some fun time tips and pics. This was a worry free stay from check in to tatted valet! Say hello to Michael at the front desk!

dorothym513

Amazing Stay!

Reviewed 21 november, 2021

Hard Rock is the best! We stayed 6 days for this vacation and wish we could stay longer. The staff, rooms, and on site restaurants didn’t disappoint. Check out the Kitchen while you’re here! Valeria and Dawn are amazing!

stephaniek366

No refund after cancellation almost 3 weeks later

Reviewed 21 november, 2021

I cancelled a one night reservation with Hard Rock Hotel and almost 3 weeks later I still have not received a refund of £330, so not a nominal amount to be missing from my bank account for 3 weeks. I’ve messaged the hotel on several occasions and Booking.com have also chased them with no response. I did actually cancel to book a 3 night stay at the same hotel with a different travel agent but will be changing my booking to the Portofino Bay Hotel instead - HRH’s customer service is clearly lacking and that’s before we’ve even walked through the door.

dkennedy14