Relax in comfort and style at the Midpointe Hotel, owned and operated by Rosen Hotels & Resorts.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Based on 124 reviews
(Note: This post is delayed and reflects my experience as a guest in the Midpointe Hotel just before the height of the global pandemic...I hope that the increased emphasis on cleanliness and infection control around the world has helped to create more positive experiences for current and future guests at this hotel.) I traveled to Florida to participate in a conference held at the Orange County Convention Center. I selected Midpointe because of the short walking distance to the convention and low price (which was important at the time when thinking about employee reimbursement). My experience was immediately soured at check-in by Madeleine and her version of "customer service." She seemed oddly irritated as if my sheer presence was an inconvenience to her and her personal time. She refused to assist with having my luggage stored until a room became available for check in -- turning to ask the security guard "Do I look like I get paid to deal with bags?" Moving forward a couple of hours, I was thankful when a room became available for early check-in as I'd been traveling for hours and looked forward to settling into my room. I went to said room, unpacked my luggage, and went to the bathroom where I was immediately greeted by a roach and hair on the floor from a previous guest. While I was stunned by this unexpected "roommate," I accepted that I traveled here for work and had to get moving with my first conference event. I had such a short visit that I tried to ignore the disappointment of the one roach. I walked to the local Walgreen's, purchased some Clorox wipes, and figured I would push forward. I did some cleaning, noted the conditions of the room, and tried to keep a positive outlook. That is...until a few hours later when I saw a second roach. At this point, I went to management (with photos in tow) and reported my concern. I talked to Monique in management who offered to change my room assignment OR have someone from housekeeping return to my room to perform a “deep cleaning.” I chose the second option figuring if this was a problem in one room, it was probably an issue throughout the hotel. That night, when I returned from my afternoon courses, I saw a third roach and decided enough was enough. I insisted on being able to check out early without penalty. I spoke with Charlie from management who verified I could check out the following morning, would not be held liable for the remainder of the days I already reserved, and would receive a discount on the one-night stay. I didn’t sleep that night and kept all the lights on until I left so I could watch for repeat critters (of which I saw one more before actually checking out). I was thankful to finally leave the next morning and check in to a neighboring hotel. I'm posting this despite the delay and am doing so optimistically as I hope the issues I encountered have not been replicated by later guests (or are in the process of being resolved for the benefit of future guests). Overall Pros: proximity to the convention center, price, responsiveness of management Overall Cons: condition of the room, unpleasant interactions with front desk staff, confusion regarding the depth of a "deep cleaning", was informed at check out that there was no corporate office for me to contact directly to communicate my complaints
clean, nearby universal studios, free parking, no food inground but plenty of restaurants pharmacies at a walking distance, rosen centre is also nearby, nice beds small rooms not the kind of place to hang out but it is good place to crash after a long day
Good location but needs may improvements
Location was good and there was shuttle to universal studios Hotel building needs improvement specially the bathroom it is totally miss and we tried to change the room but reception and hotel manager didn’t take it seriously However after one day we moved to another room but it was same issues They recharge for any shipments from online purchases 10 usd per shipment
The price was great but...
The room was a very basic mediocre motel room. The phone in the room did not work. The safe in the room did not work. The staff person who came to fix things was lovely, friendly, and helpful. He was able to fix the safe but the phone never did work. Not a big deal unless of course there were to be a state of emergency where all cell towers were down. During the COVID-19 crisis that is a valid concern. The hotel should have taken this more seriously. The lady cleaning the room one day refused to leave when I came back to my room and asked for privacy. The hotel needs to train their staff to allow for guests to return to their rooms with an expectation of privacy. The work-around was that we agreed she need not come back to finish cleaning. Perhaps the management could train staff on accommodating customers when they want access to their room.
I was trying to find a room for my mother n law because the hotel we were staying in was sold out. I figured this being the same company and the price would be nice plus it was literally right down the street! Well, this is nothing but a Super 8 motel. room smelled like urine, could feel the springs in the bed, no working phone, just NASTY!!! This place is really a disservice to the Rosen brand. This motel charge more than the extravagant one we stayed in. $510 for three nights in a rat looking infested place. I cannot believe this hotel was in the middle of Orlando. Never again!