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The following services and amenities are available, but with reduced service: Concierge, Fitness Center, Pool.The following services and amenities are currently not available: Breakfast, On-site Restaurant(s).Parc Soleil by Hilton Grand Vacations recently received the AAA Inspector's Best of Housekeeping Award which recognizes AAA Inspected & Approved hotels that receive the highest possible cleanliness and condition scores that puts us in the top 25% of all 27,000 AAA Inspected & Approved hotels. Parc Soleil by Hilton Grand Vacations is located on 52 acres off Palm Parkway in Orlando, Parc So...More details
Check-out ends at: 11:00
Reviewed 23 january, 2022
I was very disappointed with our recent stay at this property. There was zero key required to gain access from parking deck to hotel meaning anyone could walk right in! We found old blood and a hole with feathers coming out of the comforter in one room and in the 2nd bedroom, the fitted sheet didn’t cover the mattress pad. When clean towels that I requested were delivered to our room, they didn’t take the piles of used towels that I left in bathroom. The washer was extremely musty and smelled gross. The service and cleanliness is severely lacking at this property. Needless to say, we were ready to vacate the premises by the end of our stay.
Property generally good, but some fatal flaws
Reviewed 22 january, 2022
I returned recently from a 3 night stay at this property. My overall experience was a mixed bag. Access to the property is controlled though a gate setup, so that offers guests some illusion of safety and security. Check-in was smooth and hotel was able to green light an early arrival at around 12:30pm. The front desk staff was efficient, polite and professional. They ask for your cell number as to be able to facilitate two way communication during your stay, After check-in, a brief attempt was initiated to introduce me to the Timeshare sales guy, but I resisted the hand off, stating that I had things to do, but perhaps would chat later. Guest parking is located in a garage with easy access to elevators, so that is a perk. The room assigned to me was in Building 1 on the 7th floor. The room itself was of an average size and décor and room furnishings were acceptable and the place was clean. There are no luxury appointments in the room, however. It was perfectly acceptable, but nothing special. The room had no carpeting, which is a neutral feature for most people. There’s perhaps a little more internal noise transmission in rooms without carpeting in my experience. The room included a small frig and microwave and cupboards that included plates, bowls, cups, silverware, etc. I appreciated that. The hotel has two inviting and well landscaped pools on site. The larger pool typically gets far more sun and thus seemed to get the lion’s share of guests. Temperatures were cool in the 60’s during most of my stay so pool use by guests was somewhat limited. Under ideal, warmer conditions, the pools would be great and I highly recommend the property for this feature. Near the pool, there is a small store that sells an assortment of snacks, drinks, and misc. necessities. There is also a small café with limited food offerings. It didn’t seem to have many customers and wasn’t really very comfortable or inviting. It’s not a full service restaurant as one would find in a traditional hotel. My observation is that the hotel has no comfortable and inviting INDOOR common areas to entertain guests, in the event of cool or rainy conditions. There is no seating in the lobby and again their sole dining café is not inviting. Given the Vacation Rental status of this property, I suspect most guests do their own thing for food, or leave the property. Within a 2 mile radius of the property there are good options for food and shopping, including a few fast casual places within walking distance. Here was the big downside for me: I had no workable WiFi 95% of my three day stay. Of course I complained, but hotel staff blamed the issue on high occupancy. I’ve stayed at very large hotels all over the world that have hundreds and hundreds of rooms. (Even thousands of rooms in select Las Vegas hotels). I have never experienced an extended WiFi outage of this duration. This was a major bone of contention that was communicated to hotel staff via text on multiple occasions. The bottom line feedback seemed to be that nothing could be done to remedy the issue. At the outset of the trouble, I requested that a day of their Resort Fee be credited to me. While they agreed to do this, somehow it would have been more customer friendly if they had proactively initiated this concession and continued to follow up with me in the days ahead to see is I had workable WiFi. While I was on vacation, I did have some limited work related duties to perform, and not having a functioning WiFi set up in my room was a major hassle. This was an embarrassment. We live in a world where people travel to and from a space station and where cars are now driving by themselves. Asking for a consistent, working WiFi system in a hotel is not overreach. Beyond the WiFi issue, I also had a few other issues that affected my stay. The shower pressure in my guest room was horrendously low, and was quite frankly one of the worst showers ever experienced in a hotel property. I complained about the issue and hotel Maintenance did visit my room and do something that restored pressure to a reasonable level. I suspect they are using some sort of flow restrictor. Also, I found the room’s climate control system to be atypically loud, drafty and inefficient for a multi-story hotel. I was very difficult to obtain a comfortable room temperature setting. When the unit kicked on and off, it was very noisy, to the point where one had to turn up the TV at the same time to hear the audio. We eventually shut off the system and relied on the ceiling fan while sleeping. While perhaps doable in January, you won’t have this option in July. Bottom line for me, I don’t know that I would return here. If the hotel management would have proactively initiated a full, 100% credit of the Resort Fee and honestly admitted the shortcomings of their WiFi system during my stay, I might have felt a little better and considered my service issues an anomaly. I didn’t get this, so will seek out an alternative Orlando area property next time.
Reviewed 22 january, 2022
Stopped at Parc Soleil on our road trip into Florida! Stayed at the Sheraton Vistana the week before, which was nice, but the Parc Soleil was @fabulous” in comparison! The views were amazing, could watch the fireworks at both Magic Kingdom and Epcot from our balcony! Unit was very clean!
Reviewed 12 january, 2022
We had a gorgeous view of a concrete wall. Despite mentioning it, no one changed our room. And this was a 2 bedroom suite! Fair experience overall. Could not get a late night drink poolside or anywhere on the property for that matter. So, when coming back from the parks, you just had to go up to your room. Nothing like a good hotel.
Compulsive liars who love to steal from the customers
Reviewed 12 january, 2022
Bad people who treat customers bad . Everyone that works for Hilton is trained to be a compulsive liar. We were promised three great days at the Hilton Tuscany village. We received 36 emails about our stay. Upon arrival the pool was closed. If you ever been to a Hilton Tuscany village the pool is more than amazing. I asked why none of my 36 emails address the closing of the pool. I did not receive an answer only an attitude. I was moved to the Hilton Park Solea because we were told they had a wonderful pool. We arrived and listen to construction workers cutting down a good portion of the pool while it was taped off and construction fence is up. The construction workers were working hard disassembling a waterslide and its surroundings using large metal cutting saws. Once again it is not the fault of the construction workers and they were employed but Hilton could care less they took away our vacation plans. We were not there to go to Disney we are not there to go to Universal Studios. We are there to sit by the pool and enjoy the sun. Hilton tonight Estas they only cared that they got your money not that you enjoyed your stay.