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TripAdvisor Review
Based on 22249 review
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Property Location With a stay at Universal's Cabana Bay Beach Resort in Orlando (Southwest Orlando), you'll be within a 5-minute drive of Universal’s Volcano Bay and Universal CityWalk. This family-friendly resort is 1.5 mi (2.3 km) from Universal Studios Florida and 1.5 mi (2.4 km) from Universal’s...
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Check-in starts at: 14:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Pool
Elevator
Luggage storage
TripAdvisor
Excellent
12634
Very Good
5762
Good
2186
Reasonable
906
Bad
768
Business
445
Couples
3217
Solo travel
267
Family
15194
Friends getaway
1361
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 29 July, 2021
Once the retro charm wore off, this hotel is nothing more than a roadside motel six with the resort price tag! The wait for the check-in is ridiculous. The staff never acknowledged our wait time either. Poor hospitality! The overall cleanliness of the hotel was inferior. The carpet was stained, the floors needed swept and polished. The sheets and blankets had rips and tears. The towels were worn out. The TV didn't function properly. The coffee was awful! I literally went to Walmart to buy a coffee pot and coffee to avoid being Nickle-and-dimed by the hotel cafe and Starbucks. The parking gates rarely worked. The washers and dryers were broken. I requested fresh towels and trashbags- never received the trash bags! I would never consider staying here again.
SKrauss18
Reviewed 29 July, 2021
Such high hopes and such disappointment! This was perhaps the worst customer experience I have ever had and really put a sour note on our family vacation. Check in/front desk lines were 2 to 3 hours long. Understaffed, slow, didn’t get rooms as booked, was told they would rectify next day, but then told next day that wasn’t communicated the night before. Manager then said they would comp rooms for 1 night and provide a food voucher. Said to head to the park and she would get credit processed. Got our food voucher, but when I called to confirm the credit was issued, I was told there was no record of that or the conversation. I can somewhat understand the staffing issues as people are flooding to these resorts again, but I was flat out lied to by multiple staff members. Also, upon checkout, the mobile checkout and checkout function on the TV both were not working, so they again were pushing people to go to the front desk which was overrun with people from morning until well into the night. We will never be back and would never recommend this facility. I can understand problems happen, but you deal with those issues and apologize. In this experience, the issues compounded and never got rectified. Frankly, the entire experience booking thru universal was a mess. Systems don’t communicate, if you book rooms and park tickets at same time, you can’t mobile checkin to hotel. I paid for everything (stay and park tickets) prior to the trip, but had to give them all my information (phone, email, all names in party, etc..) again when checking in! Really just a total mess of a process for what should be fairly easy (it’s 2021 and your systems don’t communicate????). I expect much more when spending almost $3k for 3 nights stay and a couple days at the parks. Won’t ever be back or recommend!
Meander40434736173
Reviewed 29 July, 2021
Cabana Bay has a great theme and concept but the property is filthy. Trash on on the elevator floors, smelly hallways and dirty rooms with wet carpet, we could not stand the place. Covid seems to be the scapegoat because they do not have staff and they do not clean the rooms until checkout. The wet carpet is blamed on leaky air-conditioning systems. This is not a full service hotel. I prepaid my vacation and I still had to wait in line for almost two hours to check in. In addition Bell services hands you a cart to haul up your own luggage. Not my ideal vacation. The only positive is a very friendly staff.
jaymexo
Reviewed 29 July, 2021
Many things in and around the hotel broken. Handicap buttons and doors, pool tiles, pool decking. Chairs. Our bathroom shower door. Doors going into lobby from pool. Pool gates. Public Bathroom stalls. Trash all over. Staff did not seem to care or make any attempt at picking anything up as they walk past it. They ignored people and chatted amongst themselves as guest would approach them. Answers were very short and appeared to bother them. Overall experience was not the greatest for the price we paid, and we will not be going to to Cabana Bay again.
Sbgm03
Reviewed 29 July, 2021
We arrived at 4pm to check-in and were greeted with actual chaos. People standing in multiple lines, sitting on couches, lying on the floor, and no idea where to begin. We left and returned after dinner to attempt to get our room and arrived at 8:45. Families just getting keys had been waiting for just over 4 hours. We booked a hotel room elsewhere for the night. I returned at 6am the following morning to check in and asked for a refund for both rooms from the previous night. I was told that we could have to chosen to check in and decided against it so they'd not refund anything. I was the only guest in line at that time and it still took 24 minutes to get keys. However, there were no rooms available and we were told we would be texted later in the day our room numbers. We ended up staying somewhere else for the remainder of our time. Be prepared for lengthy wait times to check in whether you check in via mobile or in person.
TameraStarke