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TripAdvisor Review
Based on 22574 review
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Property Location Located in Orlando (Southwest Orlando), Universal's Cabana Bay Beach Resort is within a 15-minute walk of Universal’s Volcano Bay and Universal’s Islands of Adventure. This family-friendly resort is 0.6 mi (1 km) from Universal Studios Florida and 1.2 mi (2 km) from Universal CityW...
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Check-out ends at: 11:00
TripAdvisor
Excellent
12752
Very Good
5806
Good
2235
Reasonable
946
Bad
835
Business
445
Couples
3230
Solo travel
269
Family
15256
Friends getaway
1366
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 24 October, 2021
Great hotel. The lazy river is a must! It will be perfect to relax after walking for hours in the park/s. Check-in was fast online, but we had to wait for a while in line. Check-out, was done in 3 clicks on my phone. At least stay 3 nights, so you can enjoy the hotel amenities. You can walk to city walk, it was approximately 15-20 min. Very enjoyable walk.
esterire
Reviewed 24 October, 2021
Cabana Bay’s retro aesthetic, their variety of amenities and benefits, kind staff, and affordable rates keep my husband and I coming back twice a year! We couldn’t see us staying anywhere else ever! :D
Lemuria13
Reviewed 24 October, 2021
I recognize that in today’s COVID environment things take longer. I also recognize that when I visit the parks in Central Florida the Fast Pass is a must if we are going to experience the park. What I do not accept is having to get a Fast Pass to check in to our hotel. I had everything sorted prior to check in for what I recognize is a busy weekend due to Halloween Horror Nights. Yet what is unacceptable is a 1 hour and 45 minute checkin when I just drove 4 hours. Management and staff were ill prepared and showed a lack of capacity to empathize with all the guest waiting in line. Not acceptable and something Universal should not take for granted because customers will notice paying the prices we do to enjoy your parks and amenities.
fillas
Reviewed 24 October, 2021
Just returned from 3 nights at Cabana Bay with my daughter and granddaughter. We stayed there because we had 2 day tickets to Universal and wanted to take advantage of early park entry without getting hugely ripped off by overpriced hotels. Cabana Bay just sent me an online survey asking for feedback. Oddly, they required a gmail account to fill it out. If I shared my opinion of those leftists at google they probably wouldn't publish this review so let's just say I find it odd that Cabana Bay is only interested in my opinions if they can share those opinions with google. If they truly care about my opinion why couldn't I use the email account they have on file? The hotel was very crowded being that the Halloween festivities were going on. Saturday night we were awakened at 3 am by the drunks outside apparently too wasted to find there room or care about others. I can't blame the hotel for that but just be aware of the kind of crowds that show up this time of year. Our suite was clean and comfortable and I thought it was good value for the money. We had a ghost drawer near a bed that wouldn't stay closed so we jammed a used potato chip bag into it to keep it closed. But other than that there were no complaints about the room. Over the weekend the pools and facilities were open and busy but not overly crowded. They have 2 large pools, one with a slide and one near a lazy river. On Monday the pool with the slide was closed, which somewhat stinks if you are on that end of the property. One family we met was looking forward to using it and the slide after several days in the parks. Bear in mind this is a large property and walking from the far end to get to the other pool is quite a walk. Since the parking lots were more than half empty that day, you can't help wonder why they didn't put the weekend only guests in the building near the closed pool and let those that were staying into the week have a closer proximity to the open pool. I guess that would require consideration. Overall the employees were superb. The arcade, gym, shopping, and diner were all more than adequate. The buses to the parks were consistent and frequent. I highly recommend not taking the walking path because it winds around into something at least twice as long as it needs to be. All in all not a bad experience, the granddaugher was happy and that's what mattered the most.
Kidshelleen51
Reviewed 23 October, 2021
The staff accommodated with a room for the night because we had arrived early (3:30 am). Front desk staff (Aida) was amazing! We were offered an ungraded room with a view of Volcano Bay Water Park and it was worth every penny. The pool and grounds of the hotel are great and very clean! Staff was so friendly and went above and beyond. Taylor (front desk) and Brandon (luggage services) were excellent! Dorothy (housekeeping) was such a pleasure! I would recommend this hotel to anyone visiting Orlando!
Getaway722306