Gold Country Casino and Hotel

the rooms are the best deal,,,gian jacuzi bathtubs....clean and fresh large bathrooms...they use to give me free nights on the weekends so wed go cause the other casino would have tribute bands shows and then wed have the room at this place,,,we had many great weekends here,,,but the slots wont let you win anymore..they use to but not now...you go through money like nothing flat..dont gamble as you wont win its a waste of money go for just the room..the buffet isnt that great either

I have been travelling to Oroville on business since January 2020. This was my third stay with GCC, as the other two visits had been pleasant. Believe me when I say, I'll never stay there again, and I hope this review will help guide others. So upon checking in to a King Curve Deluxe room for a total of 12 nights, no one mentioned there would be NO HOUSEKEEPING SERVICES for the duration of my stay. You'd think they would let guests know when booking the room that there would be limited services available! I am there on work, mind you, and out of the room for 12 hours at a time. So, after the first return to a dirty room, I called the front desk and asked what step I missed in order to return at night to a clean room. I was told - just call or visit the front desk in the morning and put your request in! Next day, that's exactly what I did. Guess what? I returned to the hotel 12 hours later to a dirty room. I went down to the desk and boy what an experience THAT was. If you can believe this, I was told to throw my dirty towels and trash INTO THE HALLWAY where it would be picked up during the night. Then I was given a few clean towels, a roll of tp, and some trash can liners. I am not joking. $200 per night room and hello, I am servicing it. Tia (front desk supervisor, rude) explained that they simply didn't have enough safety gear to have extra housekeeping staff cleaning every single room daily for extended stays. The housekeeping staff was not allowed to enter the rooms without a suit of sorts, in order to be protected from their guests germs, lol. In the meantime, all I need do was keep coming down every night and picking up clean essentials. Just leave the dirty towels in the room, throw them in the tub, I was told. So I wound up working out a deal with Ashley, who was slightly more pleasant. The hotel would clean my room every OTHER night, and on the opposite night, I would empty my own trash and pick up new towels. That's= right folks, not only did I get to pay $200 per night to stay there, I got to WORK for them for FREE! What a deal. This is akin to eating at a restaurant, paying full price, and then having to wash the dishes after. Anyhow, the hotel didn't keep their end of the bargain and I wound up doing my own housekeeping for 11 nights out of my 12 night stay. Yes, you read that correctly. So I can no longer recommend GCC for anyone. I understand we are in a pandemic and we are all trying to work things out together BUT the hotel should not have been opened if they weren't ready to accommodate guests. I am headed back out there in July for another two week stint, and made my reservations at Feather Falls. I was sure to ask them upfront what their room policy was during COVID and was told all was running smoothly, and rooms were being cleaned daily.

I love Gold Country for several reasons. First, they have a great selection of the older slots that are fun to play and you actually win on. Second, their rooms all have a spa tub and are big and spacious. You will not find this anywhere else. Some even have a balcony which is really nice to have so you can open the sliding glass door and have fresh air in your room. After you've been gambling and in the hotel it's nice to have fresh air so you don't feel claustrophobic. They don't have room service, hell hops or other luxuries that most hotels do but it's not a problem for me because the rooms make up for it. Highly recommend.

My wife and I had been long time customers of the gold country casino. NO LONGER. On our last trip we left a suitcase in our room. Security ensured us that my mother in law would be able to pick up the suitcase for us as she was local to the area. When my mother in law arrived , after an hour of confusion, phone tag, and incompetence, security staff refused to release the suitcase to her as they had promised. We spoke to Ed, the floor manager about this as we did not appreciate being promised one thing and delivered another. Ed acknowledged that the hotel had made an exception to their policy in agreeing to release the bag to my mother in law. For whatever reason, this was never communicated to the evening staff. Ultimately the conversation ended with the hotel accepting no blame and offering us nothing for wasting our time. The security team at the gold country lacks professionalism, training, and the communication breakdown between staff in the department is infuriating. We will be avoiding Gold Country, and we will be telling others to avoid it as well.

We stayed in a deluxe king room - it was a fantastic room. It has a very spacious bedroom, a large TV, big beautiful windows, a desk, a chair, and the nightstands have lamps that you can adjust the brightness. The bathroom is huge, it also has 2 sinks a Jacuzzi type hot tub, and a large shower, it also has it's own water closet (Toilet room). We will definitely stay here again. We come to this casino a lot and really like it.