Property Location
With a stay at Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel, you'll be centrally located in Ottawa, a 9-minute walk from Byward Market Square and 11 minutes by foot from National Gallery of Canada. This hotel is 1.9 mi (3 km) from University of Ottawa and 1.9 mi (3.1 km) from Parliament Hill. Distances are displayed to the nearest 0.1 mile and kilometer.
- Byward Market Square - 0.8 km / 0.5 mi
- Notre-Dame Cathedral Basilica - 0.8 km / 0.5 mi
- National Gallery of Canada - 0.9 km / 0.6 mi
- Ottawa Art Gallery - 1 km / 0.6 mi
- Royal Canadian Mint - 1.1 km / 0.7 mi
- Major's Hill Park \- 1.1 km / 0.7 mi
- Department of National Defense - 1.2 km / 0.7 mi
- Rideau Centre - 1.2 km / 0.8 mi
- Shaw Centre - 1.3 km / 0.8 mi
- Laurier House - 1.3 km / 0.8 mi
- University of Ottawa - 1.4 km / 0.8 mi
- Rideau Falls - 1.4 km / 0.9 mi
- National War Memorial - 1.4 km / 0.9 mi
- Confederation Park - 1.5 km / 0.9 mi
- Bytown Museum - 1.5 km / 0.9 mi .The nearest major airport is Ottawa International Airport (YOW) - 18.3 km / 11.4 mi.
Rooms
Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Dining
A complimentary breakfast is included.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and a 24-hour front desk. Planning an event in Ottawa? This hotel has 1500 square feet (139 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
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Not Happy
We stayed there last night. The room was fine the manager named Adrian lies and the staff need training. When we arrived three people in the lobby were not wearing masks. I complained and was told my the manager they were not wearing masks for medical reasons. I heard the conversation between the staff and 2 of the people not wearing masks. I know from hearing this conversation that it was not for medical reasons. So the manager lied. The simple fact that 3 people in the same place not wearing a mask for medical reasons. My wife is going through chemo treatment at this time. She left the lobby as a result. No apology no empathy from this manager regarding this. He also claims he called my cell phone but there is no record in the call log. As I was at the hotel at the time he was supposed to call our room to discuss the situation. He did not do that either but he responded to my email with lies. Sometimes an apology and we will do better is what a manager needs to do instead he lied. This is not what I expect from Holiday Inn and their staff and have not experienced in the past. I would not recommend this hotel due to the staff.
Poor service and no comfort
Ok, I know that we're in the middle of the pandemic, but that's not an excuse for poor service. They don't clean the rooms, they don't replace towels, they don't replace used coffee pods or take out the garbage. You have to call for replacement towels and leave the garbage outside your room and ask for the other items. The take-away breakfast is in a paper bag and consists of orange juice, a small apple, a croissant, a small muffin, a granola bar, a single-serve jam, a single-serve peanut butter and single-serve butter. It's a festival of simple carbs and sugar. How about a hard-boiled egg or two? The breakfast bags sit behind the counter. There's usually one person there servicing check-ins and other customers and so you have to wait for your turn to get a breakfast bag. Each morning I waited 10 to 15 mins to ask for that breakfast bag. They could put them as well as other amenities such as coffee pods, creamers, cups and cutlery in a common area so guests can get what they need without having to wait. The location is about a 20-minute walk to Parliament Hill. One more note: The parking garage needs more signage indicating where the exit is.
Very friendly staff and clean
We went here during the week after Canada's Thanksgiving. The breakfast was a mini bag with orange juice, croissant, muffin, cereal bar, jam and peanut butter individual serving. I thought it was very good and filling. The hotel was very clean and helpful. The beds were very comfortable. They had sanitizizng for the cards also. It's a little tricky getting into, becuase of one way streets, but nothing that couldn't be worked out. I would definintely go back. There is a parking fee, however, it's underground, so the car is protected and you don't have to go out in the elemets. The pool was close due to COVID. It's also very close to the highways, parliament and other museums.
Close to downtown
The hotel is conveniently located just a 10 minutes walk from downtown. The rooms are comfortable and the staff was friendly. The breakfast to go, is ok, considering the situation. The parking is expensive ($18 per night).
Not the safest location
The room was nice but the neighbourhood was not safe. Their lot was full so we had to park in a sketchy lot 4 minutes away. The staff was not the friendliest and not helpful at all. With the price I am paying, I expected more service and better breakfast. We will not be staying here again.