With a stay at X2 Vibe Phuket Patong in Patong, you\'ll be near the beach and minutes from Sphinx Theatre and close to Patong Beach. This 4-star resort is within close proximity of Patong Boxing Stadium and Bangla Night Street.
Based on 2036 reviews
Amazing Hotel, Highly Recommended.
I’d had to check out of the Patong Heritage due to an awful experience and found X2 Vibe on booking.com. From the moment I stepped into the lobby I wished I’d booked this hotel from the start. The staff were friendly, welcoming and professional and the lobby itself was a haven of calm. I was upgraded to a suite on arrival and the room was truly outstanding. The pool is beautiful and breakfast was of a high quality with good variety. This is definitely the calmer, more upmarket part of Patong and that’s evident in everything from the guests to the surroundings. Particular thanks go to Jane, Aor and Pang on reception for their exceptional service, notably their arrangement of a seamless airport transfer.
Wonderful, especially the staff!
We stayed here during the very worrying escalation of the Corona virus. The staff did everything they could to make our stay enjoyable, from the wonderful reception staff (Bec, Aor and Chai) through to security employees, who assisted in parking our car and not forgetting Pla in the bar, who always kept our spirits up. The hotel itself is clean, comfortable, well appointed (even though it was difficult to regulate the water temperature of the shower!) Although our flight to Bangkok was an evening one, we were able to keep our room way after the 12.00 deadline - much appreciated! When all this is over and life gets back to normal, we will be back!
Rooms cleaned daily, fresh clean linen on comfortable beds, friendly and helpful staff. Welcome drink on arrival was great. If booking a superior room ask for one with a view as some are looking straight onto the building next door
Ok location, quiet street around 3-5 minutes to the beach. Staff were ok. Really not sure why they insist on having the booking confirmation copy. Surely passport is sufficient for verification (every other hotel in thailand we stayed in this was sufficient) this spoils the first impression. Also on check out bit awkward they tell you they are sending someone to check the room. Usually this is done discreetly if the hotel feels necessary. Room was large with comfy bed, very big wardrobe area (we had complimentary upgraded room). Air-con was temperamental along with the shower. Every time you alter the water temperature it takes 30 seconds to take effect! TV was very small for size of room. Would be nice to have option of firm pillow on arrival. The standard ones are stupidly soft and go almost flat when laid on. Nice pool, very warm as gets direct sunlight all day. Food standard price for hotel. Liked the app where you can download and order food/get the room made up. This was a nice touch.
Mostly perfect except for some unpleasant encounter.
Super long post ahead! My parents, child and a close friend visited between 12th to 16th March. Had stayed several times prior to this while it was still Nap Patong. Arrived few hours before check in time but was given our rooms, which we really appreciated as we came on an early flight. Bell boy(did not get his name) on duty was very proactive in assisting us to unload our luggages. His smile and courtesy made us feel very welcome and that left a very good impression. I felt very proud as it was my family first time visiting Phuket, and I felt like i did the right thing by bringing them back to the hotel i have grown fond of over the past few years. Front office staffs were equally welcoming, especially when we were greeted by the front office manager(again i did not get her name as i was distracted with my child). FOM shared with us that they have rebranded the hotel but management remained the same. She was very helpful and told us to let them know if we required a late check out(subjected to availability), however we had an early flight to catch therefore we did not need it. She went the extra mile to let us know we had the option of getting a breakfast box for guests that are checking out in the early hours. I was very sure it would have been a great stay as it had always been in the past. PROS: -Very clean and well maintained rooms. -Aircon is in excellent condition. (One of the many reasons why we return) -Comfortable large beds and pillows. -Very cosy as always -Large room, dressing area and shower. Umbrellas, bedroom and beach slippers are also provided in individual room. - Quiet area from bustling streets - many lounging chairs at the pool - Pool towel provided in every room If I must really fault anything about the room, it is the water temperature in shower. Not the most consistent. We take showers at night and the water are at most lukewarm. Sometimes while in shower, water suddenly turns ice cold for a few seconds. But does not really bother us therefore we did not get help from front desk. The jacuzzi area in the swimming pool may need sime maintenance work as we notice part of the tiles in the pool had came off and the edges may injure those who are not careful. The jacuzzi also dont seem to be working well, only the legs one are on but very pressure not as strong as before when we were there. Staffs were mostly great (except a few, i'll elaborate further as we go along). We were greeted by most staffs whom we met along the way in the hotel. Most of them are courteous even the security guy. However our stay started going downhill from the 2nd day onwards. There were a few incidence which marred our entire experience staying with the hotel. Incident 1: Our rooms had breakfast included for 4pax in total. First day when we had our breakfast, we were aware that my child will have to pay for the breakfast. We asked about it and was told we can be seated and bill at the end when we are done. The staff came with the bill without us having to ask at the end of our meal. On the 2nd day of our breakfast, I forgot about paying( my mistake) as no bill was brought to the table. My father was alerted by one of your staff shortly before we even stepped out of restaurant. So he quickly paid and apologized profusely on my behalf. I was standing a short distance away with my child. I observed the staff at the counter had almost nil eye contact with my Father which was unusual. She also did not respond to my father's apologies. When she was handing over the change to my father, i could tell she looked unhappy even with a mask on as she displayed poor response and NO EYE CONTACT. My father had thanked her and again apologized to her to which she subtly acknowledge unlike the usual hospitality we received from the staffs. My Father was extremely embarrassed by what had happened. We decided not to pursue the matter as we had also made a mistake. Incident 2: I can't remember if it was the same afternoon, but i brought back a bowl of congee from 7 eleven only realising that it was still cold upon arriving at the hotel. I ask your front office staff if they would have a microwave that they could help warm up the food a little more so i could save myself from walking bk to 7 eleven. So your front office staff referred me to the restaurant for help. When I walked to the bar area, i saw a staff and explained to her about the situation. She said she could only help this once and no other times. It seems to me she was making a very difficult decision and that i left her in a difficult position. Therefore i told her that it is ok, i will not trouble her. She again told me that this once off is fine, so i thanked her for helping out. She proceeded to make a phone call at the counter for what seems like forever. I was very puzzled who she was calling and why can't she bring it to the kitchen to get it warmed up. I got annoyed at waiting as my child was still in her wet swimsuit, i therefore retrieve my food from her and proceeded back to 7 eleven instead for help. Incident 3: This happened probably on friday night. We came back to the hotel after a long day of shopping. It was relatively late at night. My father had realised they left both card key in the room. Therefore i proceeded to the front office and requested for 1 to open the door. The staff proceeded to ask my name for verification which i really appreciate as it reassures me that no tom dick or harry can easily obtain the key. However I cant remember if the room my father stayed in was registered under my name or my friend's name. So i told him my name, to which he seemed frustrated and did not tell me what was wrong. Then i provided with my friend's name as well since i couldnt figure out which was the correct name for room. Guessing that it was not the norm for guests to have more than 2 card key, i told him that i could return the card key once i open the door for my parents. He remained quiet with a strong frown on his face. I understand that he may have been frustrated that i did not provide a proper verification to obtain a card key, but i really felt there was no need to be so unpleasant. He could have explain to me that he would prefer that i show him some form of verification in order to get extra card key, which i would gladly adhere to. But no words spoken. When he finally gave me the card key, he told me to return it to him. I was already quite upset and told him 'of course i will'. He might have realise i got pretty upset therefore he gave a weak smile before i walked off. I return the 3rd card key shortly after i opened my parent's door. Incident 4: On Sunday morning, at breakfast we were greeted by Pla at the door. He greeted us warmly with a big smile. We told him about the my child dining in as well, he told us to proceed in for breakfast first then we can pay when we are done. Before we stepped in, i did notice Pla was slightly distracted by his colleague(same lady who collected the payment with no eye contact from before- we later found out her name was Oil) as she spoke quickly to him in thai upon seeing us. Maybe it meant nothing. I went to get food for my child, upon returning to the table, i was told that the staff brought the bill to the table and my father had paid already even before we started eating. Now putting the pieces together, Pla told us we could pay at the end of the meal, but almost immediately we were served the bill before we could eat anything. This must have meant something. I got very upset and spoke to Pla. I explained to him what had happened on the 1st and 2nd day at breakfast, and before we entered the restaurant, he told us we could pay later on, but instead we had to pay immediately before we could eat.I found it even more suspicious right after Oil spoke to him at the door, we had to pay immediately. I told him we had no problems with paying first if that was what it should be. But the action of the staff contradicts what Pla had told us. I was very offended. Are we being treated like we would dine and dash? Even if we had forgotten to pay, could this have not been charged to the room and be paid at check out? My father is so embarrased by what had happened and i feel very angry that we are treated this way. Pla displayed the highest form of professionalism by apologizing to us profusely. I told him it was not his fault but we would like to address this to the management. He explained to us it happened before that guests dine and left without paying which i understand why certain measures has to be in place for the benefit of the company. I suggested that if they are worried about it, let the guests pay first (since its fixed price for breakfast) before eating. And if this is the standard i am sure nobody would be offended. Pla again apologised on his colleague's behalf for the unpleasant experience. After we had our breakfast, my friend bumped into Oil at the door and asked for her name personally. I was walking behind my friend so Oil smiled faintly and said thank you in thai to me before walking away. It is my family's first time in Phuket and they are greeted by such 'hospitality', very very disappointed. We were thrown dirty looks by some minority in the rest of the establishment in patong (people probably thought we are bringing covid with us), we tolerated as we understand that people are worried. Little did we expect such treatment from the staffs in the hotel. I felt so sad for my Father that he is put through this and is being disrespected this way. This is not the Phuket my family had imagined.. Above all the incidences that happen, not all are bad. Pla in particular had shown exemplary professionalism. He takes pride in what he does and tries his best to help us understand his colleague's action. It is indeed commendable. We have also met Joy, Tiaw and the lady chef manning the eggs station, they are attentive and courteous. Housekeeping staff was also nice and warm to us. Did a good job in making up our rooms. The same guy who was mentioned in incident 3 helped us with our luggages this morning, he seem alot courteous and happy today during our check out. He offered to load our luggages into our transport while we grab a quick bite. I was glad we left the hotel on a better note. I wish to believe that it is an isolated incident as our previous stay while it was still Nap patong had always been nice and pleasant, i had nothing to complain about and there were only praises. I believe that the staffs reacted this way because they probably did not know what kind of flexibility they can exercise with or without a supervisor's permission. Please address this to the relevant team and never let any of your guests go through this again. First time visitors will never return again if they had been through what we did. Despite giving it a 3 star review, I would still recommend this hotel to the rest of you who is still reading my review up till here. The above mentioned incidences are not the representative of the hotel. You are guaranteed a comfortable stay for sure and its location is fantastic. We stayed in their deluxe room btw. I would have definitely give it a 5 star review if not for all of this.. I hope if there is a next time, nothing of this sort would happen again..