Proverbial Putting Lipstick on a Pig...
Opinión escrita el 27 de Julio de 2021
Having been to Pagosa Springs many times on business, I can attest that it is a cool place, BUT hotels are severely lacking in the town. The Pagosa Lodge seems to change hands more than some people change their underwear. It was picked up a while back by Best Western, but apparently they gave up and palmed it off to IHG (Holiday Inn). News Flash to TripAdvisor, this is NOT a Best Western property any more, you need to correct that.
And while they are making improvements (?) this place has a long way to go before it merits a favorable review. In fact, of 19 current reviews, not one is rated "Excellent." So I know it's not just me and I agree with other reviews about this place. Where do I start? I did find the front desk crew to be friendly and engaging, but I'm not sleeping at the front desk. They do get props for friendliness.
• The room was remodeled, but the hallways are dingy and walls are all chipped up. The room key did not work, but finally figured out you have to pull the door towards you to get the handle to unlock.
• The bathroom had tiles missing, the tub had no non-slip mat or strips and the tub was like walking on ice, stepping in our out you will need to grab the handrails or fall on your face.
• Toilet Paper- You can tell a LOT about a hotel over the quality of the toilet paper. I have never seen toilet paper as thin and cheap as they provide, I've seen truck stop toilet paper of better quality, so be advised, take your own paper.
• The TV was always flirting with "Signal Lost" I gave up on expecting anyone to fix it.
•. The light fixtures are a joke, the lampshade fixture was missing a center ring and spoke and so the lampshade was carefully balanced on the center ring, but even touch it and it falls off. Pictures included. I guess as long as you don't touch anything, you won't notice that it is broken.
• The Alarm Clock seemed to be broken or not plugged in. I wonder how many times housekeeping has made up this room and never noticed the alarm clock doesn't show time or appear to work. Again, they just don't seem to care.
• Bed was horrible. I suspect they kept all the ratty old mattresses and just put new sheets on them. Pillows were cheap.
• Take your own towels, you only get two, and they are in need of some fabric softener.
• Apparently a 2 night stay does not include making up the room and emptying the garbage. There is some cryptic note in the room milking the covid issues saying they don't make up the room unless asked, but they blame it on Covid. So if you want your room serviced, I guess you have to ask, but not sure if they do it, even if you ask. Come on...you've had 18 months to figure out Covid issues, it seems to be more that they are cost cutting at your expense. This isn't a $69 hotel where you expect no servicing of the room, fo what they charge they should at least take the garbage out daily.
• There is a hallway with doors on each side for cross ventilation, near the lobby. A storm came up and soaked the hallway. Rather than mop it up, all they did was put out a caution sign in the middle of the wet puddles in the hallway. I guess they were waiting for it to evaporate.
• The breakfast is a complete JOKE. You can get coffee, or dry cereal, forget about anything hot. For a Holiday Inn property, this is beyond pathetic. Everywhere you look, you can see the cheap cost-cutting tactics.
• NEED ICE? Forget about it, there isn't a vending machine or ice maker in the entire hotel. I went to the front desk and they said they have to get it from Papa Johns, so they got some reusable plastic bag from a convenience store (and you tell me you are practicing Covid safety???) and went into Papa John's and handed me a bag of ice.
• I don't know if the hotel gets a piece of the action, but the front lawn of the hotel looks like a giant flea market, wasn't even sure there was a hotel there or not because of all the junk statues all over the place.
• And the Internet is horribly slow. If you need it for business use, you'll be disappointed. I ran a speed test on it and the results are posted in the pictures. The speeds are less than old dial-up speeds.
Maybe someday this place will improve, but don't hold your breath, the biggest problem is that given all the shortcomings, cost cutting, and cheap, cheap, cheap, NOBODY seems to care about it, and the problems are obvious. They have an opportunity to be a premier property in Pagosa Springs, and they really don't care about whether they are, or not. In my humble opinion, this property in no way enhances the IHG (Holiday Inn) brand.
And again, I call your attention to the fact that as of the writing of this review, there isn't a single "excellent" review written. In all the years of business travel andw riting reviews, I have never seen a property with no "excellent" reviews. Even those who frequent a Motel 6, and don't care about decent accommodations, will write excellent reviews, but this place has none. That should tell you something about this property.
Move on up to the east side for a room here!
Opinión escrita el 24 de Julio de 2021
Pagosa Lodge reviews at booking were "great views," beautiful, nice remodel, "should be a 5 star not a 3 star." Pretty sure staff wrote their own reviews.
- Lock didn't work. Had to ram a chair against it. Big gap in the door with light blasting through.
- No sleep. Every decibel of sounds came through the wall, plus the blaring light.
- Someone walked in our room and left boot dirt from the adjacent room. Put a chair there too
- No towels
- No coffee. They literally ran out for the whole hotel!!
- Construction zone on the west side.
- No chairs on the west side to sit outside. Staff said, well the chairs are on the east side with views of the lake. Oh, so the slum side doesn't get to sit outside.
Harley at the front desk credited our stay which was very much appreciated. Maybe wait a year or two cause they say they will put in a pool. Can't imagine the upkeep of the pool of it's the same nanagement though.
The kicker...the rate was $165 a night!
In process of converting to IHG Hotel (Holiday Inn)
Opinión escrita el 8 de Marzo de 2021
Wound up having to stay in Pagosa Springs due to a change in Business itinerary. The Pagosa Lodge had very recently changed to a Holiday Inn/IHG Property.
Before I get into the nitty gritty, let me just give you a couple of prefaces:
1) Yes, Pagosa Springs is a tourist destination for year round activities. However most of the hotels found in the Pagosa Springs area have been around for at least 3+ decades ‐‐ and many of these properties (I have stayed at 4 different ones) look older and well-worn. If you are looking for a plethora of newer, state of the art hotels, you'll need to look an hour west in Durango.
With all that being said, and not looking at the reviews during it's Best Western days, here is what I experienced...
I would hazard a guess to say that they officially became a Holiday Inn property in very late February, or the first week of March. Why? There were no outside signs noting the name of the hotel nor the new affiliation yet. The only way I knew was via the IHG website and Google Maps.
Pagosa is known for getting a lot of snow in the winter...however, there was a LOT of construction/material and or older discarded items dotting the parking lot edges on the west side of the property.
Let's assume at this point they are in the middle of a soft opening and not quite at full-power.
The main entrance looked a little dated, still, but again there were signs that things were still being readied for a grander opening -- A Papa Johns pizza shop inside the hotel lobby as well as a local adventure outfitter.
Got my keys and parked on the west side of the property. It looks like the are still remodeling/revamping many of the rooms as there were DO NOT ENTER signs posted on a couple of the corridors and the stairs to the 2nd floor. The room I stayed in looked to be recently remodeled.
The vending machines and what looked to be the Guest Laundry room on the first floor were all disconnected and turned every which way. Again, let's assume this is still a work in progress before their official Grand Reopening.
My room was quiet and comfortable. The courtyard which my room faced looked like it was also under construction as the snow was left untouched on it's sidewalks.
Again, let me just stress that I happened upon this hotel via my IHG/Holiday Inn app, and it looks like they were still doing major. renovations before they have an official Grand Opening. I can't give it a true rating as it would be unfair to assume this is what it will look like by Memorial Day. So let's hear for some more reviewers in the next several months before giving a final verdict.
Shabby and Disappointing
Opinión escrita el 10 de Octubre de 2020
Not the greatest stay. First of all, the front desk staff were not welcoming and rude, and gave us keys that didn’t work.
The room supposedly had just been “renovated” but it seemed they didn’t completely finish. There was cement debris all over the bathroom and the sink wasn’t even working because the pipes were not connected (see photos)!!
This hotel is not well taken care of.