Sleep Inn & Suites

Check In was extremely slow. Room was not made until after 4 pm. Had multiple problems with keys not working. Elevator did not work one day. "Masks Required" signs prevalent, but no enforcement or cooperation from guests whatsoever. Entire 3rd floor smelled very musty, even with ozone generator in hallway. Attached are pics of our room after maid service and the pool. On the plus side, bed was very comfortable.

The young lady at the desk acted as though we were completely “bothering” her. VERY rudely said we needed a mask -Which we complied - she did not have one on - left us standing there while she went out to her vehicle to get her mask. Stood at the computer shaking her head as though we were a thorn in her side. Was literally yelled at about mask in the breakfast room - did not know you couldn’t eat in there until we walked in. We used to enjoy our visits to Palatka just for our stay here. This was the very last time. Absolute worst hotel experience ever - right here in our little home town.

We were a family of 5 adults, three parents and their five children, and two grandparents. We asked for early check-in and were assured our 3 rooms would be ready earlier than the usual check-in. When we arrived, they told us one room was ready and gave us the key. Nothing was done to prepare the room. And the other two rooms were in the process of being cleaned. The elevator reeked of marijuana and the third floor smelled even worse. The rooms were not made up on the two mornings we were there. The bathroom counter was filthy. One of the bathroom lights was out and and air conditioner didn’t work. When we left, we told the front desk and the repairs were made, but the room wasn’t made up. The kicker was the shooting that took place in the lobby. The sheriff’s deputies were banging on doors and lots of shouting was heard in the hallway. The next morning there was an altercation in the lobby the next morning and we got out very fast. There was not one redeeming quality about this hotel, except the breakfast was neat and clean. I can’t give it any rating, but I had to hit one circle to submit this review.

If I could give this hotel a negative rating I would. I am currently laying in bed at this hotel, if I could leave here I would, in a heartbeat. All the hotels here are booked up other than here. First, we walk into the lobby & check in. It looks pretty nice & the check-in guy was great, very friendly. As we enter into the elevator we smell a dog & cigarette smell mixed. We get off on level 3 & the smell was so much stronger and breathtaking. As we walk to our room the hallways were disgusting. Not vacuumed, carpets stained, & pieces of paper trash all the way down it. We enter our room and the smell REAKS. I begin looking around & there is: •dust all over counter tops •mini fridge not wiped down or cleaned out (there was a bowl left in there from the previous guest) •unclean sheets & comforter •hair in bed from previous guest •the carpet hasn’t been vacuumed in I don’t know how long •the shower walls were absolutely disgusting & not clean •small fruit flies in the room •begins the bed is dirty socks & trash Let me add, as me & a few friends are trying to sleep a guy comes banging on our door trying to get in and opens the door with his own key without giving us a chance to open it ourself. He then states “I am the maintenance guy, I need to check on the hole in the wall”. UHM excuse me?! It’s 11 at night & he opened our door while we were almost asleep. DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!! THE RATES MAY LOOK GOOD BUT THIS US ABSOLUTELY DISGUSTING. Now, I am laying here disgusted & scared someone is going to walk in at any time.

I was born and raise in Palatka, Fl. Visiting home for Memorial day weekend. I wasnt expecting the Ceasar Palace.. but this hotel has gone down. As far as cleaniness.. We had to get a new room because to linen was DIRTY and the pull room sofa smelled like urine... Night staff was super nice and apologized for the inconvenience and put us in a new room. ALTHOUGH we paid for a studio KING but they only had queen beds available for a replacement. :( Breakfast lady advise the supervisor didnt order meat and eggs. So breakfast was mostly cold items fruit,boiled eggs, cereal... Overall the staff was was friendly with great customer service... However this hotel could use a good spring cleaning...