Sleep Inn & Suites

Upon arrival at the Sleep Inn and suites in Palatka, we checked the room for which we paid 100 dollars a night, and discovered that there was no soap or shampoo in the bathroom and no plastic liners in the trash cans. We were informed by the "cleaning" person and the front desk that they were all out of these items. Unfortunately we had booked for 2 nights and on the second night we returned to find we had no towels! I went to the desk to complain and received towels but still no soap shampoo or garbage bags. The following morning, I tried to get coffee to go as we were thankfully leaving, only to find that there were no coffee cups! The problem seems to be that people are living there full time and they apparently hoard these items for their own use. They use the luggage carts to haul groceries. the elevators are always in use full of people taking their dogs for a walk or whatever. The common areas are filthy. The pool had just been cleaned but nobody cleaned the area around it which I discovered after I stepped on a used Band Aid! PLEASE whatever you do, keep driving! Do not stop here!

We booked online. Got there said lucky you last room avail for the night. Got off elevator to a nasty smell. Got in room. Shower and sink was nasty. Stained all over the floor. Patches all over walls. Note on TV said will be in to shampoo carpets at 8am. Front desk never informed me. We checked in at 10ish pm. So 7am they beat on door saying need stuff off floor coming to shampoo at 8. Picked all up was ready. 9:16am beat on door again ready to shampoo carpets mind you the halls needed it too deff could've started there since I paid for check out at 11. Was so frustrated. Over all was disgusted from time there until left

Check In was extremely slow. Room was not made until after 4 pm. Had multiple problems with keys not working. Elevator did not work one day. "Masks Required" signs prevalent, but no enforcement or cooperation from guests whatsoever. Entire 3rd floor smelled very musty, even with ozone generator in hallway. Attached are pics of our room after maid service and the pool. On the plus side, bed was very comfortable.

The young lady at the desk acted as though we were completely “bothering” her. VERY rudely said we needed a mask -Which we complied - she did not have one on - left us standing there while she went out to her vehicle to get her mask. Stood at the computer shaking her head as though we were a thorn in her side. Was literally yelled at about mask in the breakfast room - did not know you couldn’t eat in there until we walked in. We used to enjoy our visits to Palatka just for our stay here. This was the very last time. Absolute worst hotel experience ever - right here in our little home town.

We were a family of 5 adults, three parents and their five children, and two grandparents. We asked for early check-in and were assured our 3 rooms would be ready earlier than the usual check-in. When we arrived, they told us one room was ready and gave us the key. Nothing was done to prepare the room. And the other two rooms were in the process of being cleaned. The elevator reeked of marijuana and the third floor smelled even worse. The rooms were not made up on the two mornings we were there. The bathroom counter was filthy. One of the bathroom lights was out and and air conditioner didn’t work. When we left, we told the front desk and the repairs were made, but the room wasn’t made up. The kicker was the shooting that took place in the lobby. The sheriff’s deputies were banging on doors and lots of shouting was heard in the hallway. The next morning there was an altercation in the lobby the next morning and we got out very fast. There was not one redeeming quality about this hotel, except the breakfast was neat and clean. I can’t give it any rating, but I had to hit one circle to submit this review.