Based on 56 review
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Property LocationWhen you stay at PalmAruba Condos in Noord, you'll be near the beach, a 3-minute drive from Eagle Beach and 9 minutes from Links at Divi Aruba. This aparthotel is 1 mi (1.6 km) from Palm Beach Plaza and 1 mi (1.6 km) from Palm Beach. Distances are displayed to the nearest 0.1 mile and kilometer.
- Leeward Antilles - 0.1 km / 0.1 mi
- Omnibus Tennis - 1.3 km / 0.8 mi
- Palm Beach Plaza - 1.3 km / 0.8 mi
- Paseo Herencia Shopping Mall - 1.4 km / 0.9 mi
- Excelsior Casino Aruba - 1.6 km / 1 mi
- Palm Beach - 1.6 km / 1 mi
- Old Windmill - ...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Pool and wellness facilitiesOutdoor Pool
Food & Beveragerestaurant
Best accommodation and close to everything!!
Reviewed 21 february, 2020
This is our second time to palm Aruba condos and we love it !! Great accommodation and staff!! We had a 3 berm 3 bathroom condo , full kitchen and huge balcony. Very family friendly and clean. Near by all major attractions and restaurants and 2 min drive to beach. We absolutely love it !! Loooooove Aruba and all its people!!!
Loved This Place!!
Reviewed 5 november, 2019
Went to Aruba for a quick bday trip for my significant other and I must say we were very satisfied with Palm Aruba Condos. I think this will be our new go to when we come to Aruba. I have no complaints about this place and the staff was friendly and helpful.
Stay anywhere else
Reviewed 20 september, 2019
Terribly managed property. While the condos and pool are beautiful, the horrible management will wreck your trip. Cable and hot water almost never work. The rooms have strong mold smell, because ac is off when not in use and attached condos ac creates mold on walls of unused units. Desk only manned a few hours a day and when ever staff actually show up. Almost missed flight because could not check out, as no one was there.
Terrible Experience/ Smell of Mold/ Disrespectful Manager
Reviewed 18 august, 2019
I booked this reservation for a guest, and I, as a birthday present. Upon arriving to the location, it was absolutely beautiful. I met with front desk associate Gilenne (did not release his name, but was on the confirmation documents) and his customer service was amazing. We received our documents and headed to the room. One we entered the room, there was a smell that was immediately noticeable. It smelled like old wet towels or wet rotting wood. My guest and I assumed there were possibly old pool towels overlooked by the cleaning department, so we attempted to search throughout the residence. The smell was very strong in the living room/kitchen area and subsided in the bathroom room area. The smell appeared to be the smell of mold. I check the bathroom in the room, my guest checked the bathroom in the front and we concluded there was nothing left behind. The smell was persistent, however, so we continued to look. I noticed an Air Conditioning Unit in the ceiling which was surrounded with moisture and water stains, and concluded the smell must be emitting from this location. I checked the other AC unit in the bedroom and there were no wet areas/stains around it, which explains why the smell was not as strong in the bedroom. My guest and I retrieved our bags and went back to the front desk. We were in the room for approximately 20 minutes. The smell was so over bearing we could not sit in there long enough to have a conversation about the next steps or how to rectify this issue. The photos presented below aid in this complaint. Also, be advised, this damaged tried to be repaired with tape. I am 5’4 and the ceiling are standard size. This is as close as i could get without “gagging” due to the smell. Within the short time frame we were inside of this residence, my guest and I received migraines and her stomach was in disarray. We travelled to the front desk to speak with someone regarding this issue. The front desk associate, Gilenne, was extremely helpful. He went to the room and returned approximately 10 minutes later. He confirmed the smell and the damage and stated we had three options which were to transfer to three different units. While the associate was away, my guest and I were in the lobby when we discovered this disturbing view. There were water stains larger than the ones found in our rooms. At that point, we believed this was a common practice for this property. Photos of this allegation are listed below. Originally, my guest and I were open to another room until we say the condition of the property. Our health is far more important and we were lucky the stains were noticeable in this unit. Our fear was that the issues may not be noticeable in other units causing us to ingest such harmful chemicals into our system. Gilenne agreed that a refund shall be issued, however he stated Expedia does not release refunds. I explained that we booked via VRBO and he attempted to contact Home Away which was who manages the rentals according to Gilenne. He could not get an answer and attempted to call several times. He released the number to me and I spoke with Sarah after the call was escalated who was simply amazing. I released photos and after reviewing the photos and speaking to the manager, Sarah stated this issue would have to be escalated once more because the manager refused to offer a refund. Sarah offered a $100 concession due to this issue and escalated the claim. Sarah then advised to view the other rooms that were offered. I returned inside to speak with the manager and to view the other rooms. During this conversation the manger stated he did not smell anything (conflicting with the front desk clerk and both my guest and I), the stains were old, and he did not see anything wrong with the room so he would not issue a refund. He stated that is all we wanted since we declined the other rooms. I advised him, finding a room at at the last minute in the island would be twice as much as booking in advance; however, our health is more important. I also stated, the room should have been tended to prior to our arrival. The manager stated these condos are individually owned and he can’t accept a reservation and then take it away. I advised, the owners should have met the requirements his property had demanded and it was his responsibility to ensure these standards were met. I advised him of why we did not feel comfortable accepting the other rooms, and stated I would take a look at the rooms. If the rooms were not up to our standards, we shall then have the right to be excused from the property and refunded. To reiterate, the property was beautiful and any other room would be twice as much. Room rates were starting at 330/night for a hotel room and several hotels were already sold out. At this point, it was approximately 545/6 PM and we were running out of time to find a decent place to reside. We were dealing with this issue for approximately 3 hours after a 5 hour flight. We were exhausted. Without food or sleep, we were looking for the quickest resolution. The property manager stated you guys are going to find any little thing so I’m not releasing a refund. We explain the paragraph I wrote above to the manager. We stated we paid for a room and we expected to received the service we paid for. We advise that he cannot dictate what we shall or shall not accept. When we agreed to see the rooms, he declined because he again stated we were after our money. I advised the manager my guest and I are well off and money is the last of our concern. We were originally open to a resolution until the property’s condition was revealed. The disrespect of the manager to claim we were solely after money is offensive and demeaning. We both work hard to ensure we can enjoy relaxing vacations. I explained to the manager if money was the issue, we would not be here on vacation. I also advised this claim was going to be escalated; however, I was willing to rectify this issue prior to escalation because again, we are on vacation and we do not want to deal with issues. We want to enjoy ourselves. During this conversation, a stray dog wondered into the property. I advised the manager that dogs are roaming around, how can one feel safe. He stated the dog is fine and you will get the same experience at a hotel. I advised that statement is not true. The manager was argumentative, demeaning and often spoke over my guest and I while we were trying to speak. My guest had to ask him to stop interrupting several times, as did I! At this point, I would like a full refund for this property. This has caused us to miss a full day of our vacation, spend another $932 on a room for three nights in addition to the $551 that was already paid to this property. This treatment was demeaning and unacceptable. I will not rent from this property again, if this is the response the guest received when their room is not up to par.
Reviewed 9 june, 2019
Stayed for a week here - May 19th to 26th. Our unit was very clean, loved the tastefully decorated interiors and nice kitchen with clean dishes. Unit has Laundry and dryer and detergent for one time wash. Staff at the reception were very helpful. Pool was spotless, regularly cleaned and the Gym was fantastic. Location of the Condo is not on beach, it is a 15 minute walk to the Palm beach and 10 minute walk to the strip. There is a restaurant that is attached to the Condo - Lucky Luziano's Pizza, it is a hidden gem. We preferred to have dinner there compared to some of the over rated and busy ones on the strip. Guests of the condos get a discount and free beach chair at MooMba restaurant, however, have to pay $5 for the Cabana. Overall, happy with our stay as we really relaxed and felt comfortable. Thats how a vacation should be:)