Avalon Got Even Better With New Management
Reviewed 16 July, 2021
So I've been coming here every year since 2015. I did notice starting in 2019 when a new general manager started, the service got better despite not needing any improvement. My last visit was during the summer months of the pandemic. The staff followed all CDC guidelines - wore masks at all times, staff going around cleaning the premises on a regular basis, and ensured guests were socially distancing 6 feet apart. All in all, I felt safe throughout our stay.
The rooms do need updating, as they haven't been updated since late 2000's but for me, it's the sentimental value of frequenting this location, the wonderful service/staff, and AMAZING location. Prior to the pandemic they use to have Thursday night Farmers market, which was literally a 2 minute walk from the hotel. I am hoping they bring that back in 2021.
Great Chic Palm Springs Hotel
Reviewed 10 July, 2021
The property is beautiful, amazing food and staff. When I was there the pool was quiet and great for relaxing. They have a family pool and adult pool which is nice. The spa is also amazing and tucked away from the main hotel. The food is light and changes frequently.
Reviewed 8 July, 2021
The venue is beautiful for a wedding. the grounds are green and provided privacy for the wedding and the reception.
We had a two bedroom bungalow, with two beautiful remodeled bathrooms and a small kitchen. A microwave was not provided, only a stove.
We attended the wedding with the temperature being 117 degrees.
Shabby at best...
Reviewed 19 June, 2021
The hotel decor is a sloppy touch up on a fundamentally crumbling old hotel. The "old glamour meets new" is hype and not true. The plumbing, electrics, air conditioning and general condition of the rooms is old, old, old with weird layout and function. We were in a 2 bedroom bungalow #506 and the doors had gaps including the front door, bedroom doors didn't have door handles, one of the bathrooms was so small you couldn't shut the door properly, everything is painted white but that's just to hide the cracks. The room was not super clean and the TV remote was disgusting. The pools were poorly maintained with crumbling concrete on the edges - if faded glory is your thing go for it, but at $600 per night, plus taxes, plus $38 resort fee, plus 3% wellness charge for every hotel charge, I expected more. The hotel management also had weird rules - there are two adult pools, but they turned a blind eye when groups of teenagers took over those pools, but would not allow guests to put loungers in the one cabana by the large adult pool that gave shade. Some of the staff were really nice, but many were disinterested and verging on rude. One day, there was a Manager striding around the property in mirrored sunglasses and appeared to be checking everything was as it should be. Except, she never said hello to the guests or smiled - she acted like an FBI agent LOL. Some guests had previously moved two loungers to the only cabana and had left their stuff there for a few hours to reserve their spot. It was 120 degrees that day and me and other guests were eyeing the cabana wondering if we should move the missing guest's stuff and get some much needed shade. One of the pool servers pointed out the abandoned belongings in the cabana and suggested to the manager that they move them. The FBI agent/Manager waved her hand in a very dismissive gesture and said "I don't care about that".... infront of us and other guests!!! How rude! We cared and would have been grateful for her addressing what was obviously a situation that was all wrong! A $170 breakfast in the ChiChi restaurant consisted of several things that were not available (eg: Acai bowl) even though it was on the menu and we were only told after ordering, burnt inedible bagels, uncooked, runny eggs etc. On the plus side, we had a chill time without a lot of noise, the second day pool service was better than the first and the mezze plate and salads were good, the location can't be beat.... we won't be back though. They comp'd the resort fee after I complained about such a high resort fee AND the 3% wellness charge - at least that was good I guess.
Rooms are very rundown
Reviewed 12 June, 2021
Recently stayed for 2 nights.
Pools are nice
Staff is friendly
Food is great (Chi Chi’s)
The rooms are very rundown. Furniture is chipped. Sink was stuck. Ceiling creaks from upstairs occupant walking. It was one of the worst I’ve experienced. It gave rundown motel vibes. Not worth the money spent. Ruined the experience.