Hilton Garden Inn Palo Alto

Starting at

$ 249

TripAdvisor Review

Based on 681 review

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The following services and amenities are currently *not available*: Restaurant is only open Mon. - Fri., Hot Tub. Located in the heart of Silicon Valley, Hilton Garden Inn Palo Alto is the nearest hotel to Downtown. Stanford University and the SU Medical Center are 3 miles away, our hotel is conveni...

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Property Info

The following services and amenities are currently *not available*: Restaurant is only open Mon. - Fri., Hot Tub. Located in the heart of Silicon Valley, Hilton Garden Inn Palo Alto is the nearest hotel to Downtown. Stanford University and the SU Medical Center are 3 miles away, our hotel is convenient to 500 companies including HP, Facebook and Google. Easy access to retail and entertainment options, take advantage of fantastic connectivity to San Francisco and San Jose – both within 20 minutes' drive.Settle into a spacious guest room, equipped with free WiFi, an HDTV, a Keurig® coffee maker,...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
PoolIndoor pool
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless Internet access and tour/ticket assistance.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including an indoor pool and a fitness center.Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    359

  • Very Good

    190

  • Good

    76

  • Reasonable

    28

  • Bad

    28

Travelers profile
  • Business

    296

  • Couples

    85

  • Solo travel

    28

  • Family

    190

  • Friends getaway

    34

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Bed but no Breakfast

Reviewed 24 october, 2021

This hotel scores on location near Stanford and Palo Alto, for clean modern rooms and for its friendly staff. However, I don’t understand why the website sold me a Hilton Honors Breakfast package for a weekend stay at a hotel that closes its restaurant on the weekends. My room rate was slightly reduced after I complained about it and I was sent to a restaurant next door that really wasn’t an option because its computer system was down, so no one could order or pay. I ended up walking to another hotel down the street to get breakfast. The safe in my room wasn’t working and an engineer showed up to fix it in 30 seconds. Other problems like the non working jacuzzi and non heated pool apparently can’t be fixed. Spacious workout room with nice equipment. And the lobby would be an even more welcoming place to sit if they turned on the fireplaces. Despite the glitches, I felt welcomed by the staff, and I appreciated the early check-in that I requested.

strangersblog

Not the best location of Palo Alto

Reviewed 6 october, 2021

You need a) a car, b) Only "eggs" for "Continental Breakfast" c) May bot honor your Hilton Gold status, d) Make sure you request for toiletries and fresh towels, nobody is cleaning the rooms unless you ask for it. e) Be careful at the bar, food may get you sick

Storyteller693485

Hire more staff - open the restaurant on the weekends, fix the elevators

Reviewed 4 october, 2021

Very disappointed with the hotel property for an assortment of reasons. - the front desk was only staffed by one person at all times which meant there were always long line ups at check in, check out, and to purchase goods from the pantry. - the two times I called down to the front desk I was put on hold for an inordinately long period of time, I finally had to give up. - I couldn’t use the $25/ day pantry credit which I paid for as part of my room package because there was always a long line up at the front desk. - the first night I checked in I went to purchase a bottle of wine from the pantry but had to return it because your front desk person could not find a cork screw to open it. - one of the criteria I used to book at your property was the pool and hot tub. I had called 5 days in advance of my check in date to confirm the pool/hot tub was operational. I was told the hot tub was closed because they were waiting for a part and that it had been down for quite some time. I have to wonder if there any real urgency for your maintenance team to repair it? - I was expecting the property to have a restaurant/bar only to find out at check in it wasn’t open on weekends. - the elevators were malfunctioning, not going to the top floor or lower floor (parking) if another floor called for it….I think one of the elevators wasn’t working either. Always long waits for the elevator, it was so bad when I checked in we had

eatloveprey

Great

Reviewed 29 september, 2021

Came with my family for the pitbull concert and it was amazing the pool was great no one was there we had it all to ourselves my girls had a blast! The guy gave us free water for being a member as well he was very nice!

samanthazuluaga91

Dog barked all night

Reviewed 19 september, 2021

Allowed a dog to bark all night in a room. Could not find My reservation. Service was mediocre. This is all unfortunate since the hotel is really close to Stanford. Would stay here only if a hotel of equal level was unavailable.

akilwhite