Reviewed 27 July, 2021
Our overall stay was good, the front desk and check in people were very nice. We were on 5th floor and view was good. My only issue were the elevators, it is a pain, when we checked out took us an hr to be able to get on 1 and to the lobby and then back to 3rd floor which is the only way to get to the parking garage. Oh and the last message you get where they ask you to start the dishwasher, take out the trash and remove all the bedding like........ !!!!Other than that it's on a good location I did the presentation for Shell Island as well, which was kind of disappointing but that is another story.
ELEVATORS DONT WORK DONT COME
Reviewed 16 July, 2021
DO NOT COME HERE. Even though the beach is nice this place has 25 floors and only 5 working elevators. You need to be a marathon runner to be able to do all the walking that is required to get to the parking garage and then back to your room. There needs to be an elevator technician who they employ always to ensure elevators are working. You will spend your entire vacation waiting on an elevator. DO NOT COME HERE. If you can it’s better to go somewhere else!!
Location, Location, Location
Reviewed 14 July, 2021
We are Club Wyndham owners so for those that are not aware - this is a timeshare. With that being said, they will try to get you to do a sales presentation and you will not receive daily maid service.
With that being said, let's move on to the review of the resort and staff. Prior to even arriving, we had contacted the resort's concierge's desk to find out if they have discounted tickets to some things we were interested in going to during our stay. They do not offer any discounted tickets and could not provide me with any recommendation for things to do or places to eat, so not for sure why they even have a concierge's desk.
As a VIP owner I did make a request that our multiple rooms be located as close to each other as possible since we had three rooms to accommodate our family of 8 adults and 2 children vacation. They did an excellent job of assigning our rooms close to each other, of which we were especially thankful for.
Check in was smooth until being sent to the other desk to get our wristbands, which double as your room key and to be able to charge to your room - perfect for a beach location!! The down side was the "other desk" though. Yes, I knew they would try to get us to attend a sales presentation, but when you have said no FOUR times and provided the reason (here with the entire family) and have started giving a glaring look with your NO, enough is enough! We actually walked off even because she would not take no for an answer. Everyone deserves to be treated better, but when you are the highest level of VIP level - seriously?!?!????
The only REAL downside of the resort is the elevator situation. Unloading was quite a fiasco. The 5-level parking garage is on the opposite side of the very busy road than the resort and you have to get to the third level in order to take everything across the skybridge only to have to take another elevator to get to the elevators that you can access the floor for your unit. And then throw in that the entire week we were there, not once was all the elevators to the units working AND there is no service elevator, so housekeeping with the carts were also using the same elevators! There is a drive directly in front of the resort that can also be used, sparing the parking garage/skybridge portion, but it actually was quicker to use the garage/skybridge to unload and load. Then, even when our unloaded, you still have to deal with the elevator and parking garage situation to go anywhere, especially if you have an upper level unit. (Club Wyndham - I urge you to sit there and listen to people as they deal with the elevator situation. It is deplorable!! I would recommend figuring out a way to add service elevators and have 1/2 the elevators only for Floors Beach, Lobby and through 13 and the other half accessible from the Beach and Lobby floors, but after that only stop for Floors 14 - 25.)
We were on the 22nd floor and had amazing views of the beach and the gulf! Every morning we were able to watch a small pod of dolphins swim by even!!
Our rooms were all clean and very nice. We always appreciate having a washer and dryer in our unit, but when you are doing so much water activity, it is even more appreciated. (I just wish US resorts would take a tip from Mexico and Caribbean resorts and have a retractable clothesline in the showers.)
I know Club Wyndham is a Green Resort, however because of this the water pressure in the showers have MUCH to be desired. (Do you really save water when it takes you 4 times longer to rinse the shampoo out of your hair, followed by taking 4 times longer to rinse the conditioner out of your hair??) The water pressure in our camper is better!!
The resort is directly beachfront and every unit has gulf views! The beach itself was awesome. It is nice powdery white sand and not rocky at all. It is nice and wide and there are jet skis, banana boats, chair rental (a pro for some and a con for others) right there.
The resort is in an EXCELLENT location also to enjoy watching the firework displays for the 4th of July! It is located right between the two piers the fireworks are shot off of!!
HUGE TIP: While we were there (July 2 - 10) there were more than 200 beachgoers rescued by Panama City Beach lifeguards. Pay heed to the flags and be aware there are currents and riptides.
ALSO: During the time we were there we know of at least two children on separate occasions that became missing. The first one, a 3-year old, was fortunately found safe after a 30-minute or so search. The other one, a 6-year old, ended tragically of an apparent drowning. WATCH YOUR CHILDREN!!
my gosh fix the elevator situation
Reviewed 29 June, 2021
My wife and I attended a week at Club Wyndham Panama City Beach the week of June 14th. We had 5 condos and 28 people in our party. For the most part everything was fine. However, I would be remiss if I didnt point out the highs and lows.
The facility itself is pretty nice. All the condo's were clean and really had no problems. the few times we needed anything, a call to the desk and it was delivered very quickly.
Of course as Wyndham requires we had to attend the sales seminar which was a waste of time. I will say as these sales seminar's go, the lady we had recognized early on we werent going to buy any additional points and got us out of there. Probably the least pressure we have ever faced at a Wyndham resort.
The biggest disappointment at this resort is the elevators. it is a rare instance you get an elevator quickly and go straight to the floor you want to get to. So often you will wait a long time for a ride and then you are stopping constantly. They really should have twice the number of elevators they have. The engineers that designed this facility really failed on this aspect.
Of course the attraction to Panama City Beach is the beach. The beach at this resort is just beautiful. you will not be disappointed if that is the reason you are coming.
BEWARE OF SALES DECEPTIVE PRACTICES
Reviewed 14 June, 2021
While the resort was nice, the sales pitch ruined the first part of my vacation. I was then told to go to the Concierge, Chris Brown, to get my wristband and information. I was offered a FREE cruise to attend a 60 minute meeting to review my Wyndham ownership. With this I was asked to pay $35 for a 3,5, 0r 5 day cruise or $40 for a 7 day cruise toward the cruise, which was the FREE gift. I accepted the $40 for 7 day cruise and was advised this would go toward the cruise. I was told that the only charges I would be responsible for would be taxes, fees and port entrance fees, which at the most I would be responsible for $188 per person for a 7 night cruise. After meeting with the representative, Marco, to review my ownership, who was actually a sales representative, I received my voucher for the FREE cruise, which I needed to register within the next 6 months and use within a year after the registration date.
I reinforced several times to Chris Brown that I DID NOT want to buy anymore points or pay anything more for my Wyndham membership. The amount of points that I currently have is more than enough. He suggested that I ask about the Panorama program which might help. I told him again that I don’t want to buy anything more. At the end of our 60 minute meeting, which was actually 90 minutes, I told Marco that we again didn’t want to buy anything more. He said “Well, I hope we didn’t waste both of our time”. I didn’t say anything more as I’d get into an argument. He was RUDE.
On June 1, 2021, I registered my certificate, at which time I needed to pay a $150 deposit, which would be attributed towards the charges I would need to pay for the cruise. I also entered which port I would like to depart and and chose 2 cruising dates, which I wereTampa, FL and Nov. 21, 2021 and January 16, 2021. I would need to wait for a reservation specialist to call. I received an email on June 11, 2021 to call, which I started calling at 9:30 AM. I was on hold for 10 minutes, hung up and called back around 10 to which I was asked to leave my phone number and a representative would call me back that day. I received a call back at 6:30 PM. Anna was the representative. She advised me that the only cruise she could find would be from Miami and only a 5 day cruise. The cost would be $347.17 and NONE of the previous deposits would be attributed to these costs. These costs were in addition to the taxes and fees for the cruise. This is not a free cruise.