Hotel City House Soloy & Casino

Hotel staff were accommodating, friendly and warm. Room was well cleaned, and ammendities were in place. My family and I would certainly return. Special mention of the restaurant staff who assisted us with interpretation as we did not speak Spanish.

The bathroom was clean. The sheets were clean so I am giving it two stars. We arrived at the hotel and it the photos online must be from a long time ago. The check in lady spoke no English which was fine as we managed with some Spanish. After we arrived in our room, a lady knocked on our door and spoke in Spanish. Super fast and I could not understand her. She just kept repeating what she was saying. I got out Google translate to try and help. She was not interested in slowing down for that. From what we gathered it was housekeeping come to clean the room - which was already clean. I felt uncomfortable in the hotel. The area is not one that I would walk in at night. The restaurant was closed and the casino very sketchy. The rooftop pool was okay, but I wouldn't book because of that. We saw other hotels from that rooftop that people were using and looked nicer. The sheets were extremely damp and the room smelled musty. I wouldn't book again for the money.

I chose that hotel and stayed there for 2 nights thinking that it would be really good. However, some of the pictures this hotel promotes in different platforms do not correspond to reality. The pool is not as it looks in the pictures (it is way smaller and not that clear). The hotel surroundings are creepy; I cannot think of another adjective. The zone is not the best in the city. I could not go out at nights for a walk. There were no restaurants around. It looked dangerous due to the street beggars and the dirty of sidewalks and streets. The elevator in this hotle is reallly old and makes creepy noises (as if it were going to collapse any time) My room smelt and it was noisy. There was humidity in the air (moisture). I will not return to that place. At least, my room was clean and the WIFI worked perfectly.

1-The hotel stinks moulds and is dirty (lobby, hall, pool area) 2-The pictures of the Hotel available on websites and Hotel paper advertisements are totally misleading 3- The hotel refused to reimbused the 3 days paid in advance despite that we refused to stay in that stinky dump (400$) 4-I was informed by the community that the hotel is taking advantage of a positive reputation that was bult a fee decades ago but which is now over. 5-the hotel is located in an area where there is now much prostitution at night. Community said it was even not a safe place to stay and walk by. I ve stayed one month with my children and we all enjoyed the Panama City and its area which was 100% family friendly. The Soloy is a shame for the tourism industry in Panama city. We are a middle class family and travellled with a middle class budget.

I actually made a trip advisor account just to leave a review here because our stay was so disappointing. We arrived early in the morning hoping to book an extra night since it was still 9 hours before check in, and were told we could either have a room at double the price or to get out. The night receptionist pretended she couldn’t speak English, wouldn’t give us the wifi password so we could find somewhere else to go while waiting for check in. We were also told that our room that we had booked wasn’t available so we’d have to check out and back in a few hours later, basically taking up our entire first day, only to be told we could just stay in that room after all when we tried to move. The neighbourhood is very dodgy and not near any of the areas you’d want to see in Panama City. We had no water in our room both days that we stayed. The housekeepers continued cleaning our room, moving our stuff around and throwing out our things despite being told we didn’t want housekeeping. Do yourself a favour an stay in Casco Viejo instead.