TripAdvisor Rating
Based on 366 reviews
See allLocation Ideal for business and pleasure, the hotel is located near banking services, tourist destinations and business centres. It is located only some 19 km from Tocumen International Airport and near restaurants and shops. Facilities The hotel features a main building and 2 adjacent...
More about the hotel
Pretty and patient receptionist
The hotel environment is comfortable, the room is very very large, and the bed is very very big. breakfast is ok the receptionist Vivan is very pretty and patient, she helped me solved many questions.
Panama.
Hotel needs some external work. But they were working on it during the end of my stay. The AC was great. The beds comfy. The housekeeping staff was very friendly. BUT, there was a used bandaid stuck on the grab bar in the shower when we arrived, and was still there after our room was cleaned. The sink leaked and the light switch was broken in the bathroom, but the staff fixed it the day we told them. The bar and restaurant staff was not very welcoming. Perhaps because I don’t speak Spanish??
Where was the outdoor pool?
This property shows that it has an outdoor pool, which is why we booked this hotel instead of a boutiquey hotel in Casco Viejo since we were traveling with my daughter who is just under 2. When we asked about the pool they said it was off property but we could walk to it? No refrigerator in room, made it difficult to keep things for my daughter and we were unable to get a crib in our room. The second night the restaurant was closed due to the holiday and most likely because they didn't get any business the day before. Since there weren't refrigerators in the room or ice makers anywhere this made it hard to have cold water or add ice to the sodas we bought at the store. Otherwise, couldn't beat this price and our room was clean, no actual complaints but some of these things should be adjusted on TripAdvisor so travelers know what to expect.
Breakfast options
Wish breakfast had more options than only local food such as continental breakfast. Scrambled eggs, bacon, and pancakes may be a good option. Everyone who works at the hotel were friendly and helpful.
Staff was friendly & helpful
We do not believe the cleaning person cleaned our room besides making the bed as it seemed messy otherwise. The staff was helpful though and we appreciate that. WiFi did not pick up well in our room and that was a it inconvenient.