Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 397 reviews
A few days before we arrived Regan (concierge) reached out to inquire about what additional items we’d like to add. We were greeted by rose pedals, bottle of wine and more. We stayed in the one bedroom suite which faced the pool. The 1 & 1/2 bath was a great bonus. We had so much space and took advantage of the full kitchen. The balcony doors open all the way up which leads for a beautiful evening. Due to Covid they cleaned our room on the 5th day. Throughout the resort everyone had on mask. We ate dinner at Hearth 61- our server Sally provided great service and made our experience extra special. We rented a cabana one day and our server Ronny took extra care of us. We throughly enjoyed our week at MShadows. Regan provided excellent recommendations and made reservations every night for us. We spent a day at the Sanctuary spa!! With all the goodness it provided I felt the following should’ve been implemented— 1. King size bed rather than a queen... it’s beautiful suite then you have a small bed. 2. Adding more diversity throughout the buildings. It would appear as if only one culture visited the resort. 3. Monitoring who visits the resort... the pool area during the weekend appeared to be overcrowded and I saw a lot of guest waiting for someone to let them in...
A beautiful setting near the mountain offers some fantastic views of sunrise and sunset. The hotel is open and spacious with outdoor views from all the public spaces. A great restaurant and bar with very good food. The rooms are very modern with all concrete but carefully decorated to soften them and provide a comfortable atmosphere. The patio off the room is a plus. Nice grounds to walk in the morning. A very relaxing and chill hotel.
Enjoyed my stay at the Shadow mountain resort. All employees showed great service and attention to detail from the check-in process to the hostess in the restaurant Diana.her knowledge about the hotel and attractions in the area was very impressive. My way waitress Kathy was also great! Before coming here I heard great things about the hotel and they were all true. I will be back!
Beautiful property! Spectacular views
All of the staff we encountered were friendly and professional. While it was just a one night staycation they made my wife and I feel very welcome. We haven't gone out much at all during this covid pandemic. It was nice to be at such a warm and hospitable property for our first venture out.
Such a beautiful resort!
Wonderful property with an amazing staff. Everyone was beyond accommodating and friendly from booking to check-out! The room was beautiful, spacious, the bed was very comfortable, and we had incredible views from our balcony. We had a fantastic time and can’t wait to return with our kids in the future since we know they would absolutely love everything about Mt Shadows as well! Overall, you can’t go wrong with this resort. You will be welcomed by staff and made to feel at home on this beautiful property throughout your stay!