Hôtel Michelet Odéon

apparently no cancellations because there's no COVID in Paris - not willing to rearrange booking despite travel restrictions - this hotel cannot be trusted and were only interested in keeping money not trying to help customers when there's a pandemic. Will not use this hotel when situation improved and would recommend other people find alternatives with owners/managers with a bit more understanding/empathy.

Seems like management have their heads in the sand over the pandemic, we weren’t asking for a refund just to rearrange but met with ignorance and blindness - genuinely disgusted. People should be judged by their actions in the face of adversity - this establishment cannot be trusted

I had planned to stay with the Hotel Michelet Odeon during the middle of March on a trip to Paris and Northern France. Unfortunately, our trip became imperiled in early March as travel restrictions started to be imposed and France's COVID cases increased. Initially, we reached out to the 3rd party vendor who managed our reservation (Cancelon); they told us that since our fare was non-refundable, we would have to ask the hotel to give them permission to process a refund. That set off a whirlwind two weeks of back and forth with the hotel and Cancelon. The hotel management staff proved very terse and unwilling to help - they repeatedly sent us emails claiming that we had booked through a vendor named Infinite Hotel (which was not listed on any of our vouchers) and that the vendor was responsible. As time progressed, we tried to call them multiple times to receive help. The first time, we called early in the morning and they asked us to call back. The next time, they were deeply rude to me on the phone and effectively told us they had no interest in helping and that we were being unfair to the hotel. Then, my travel partner called (who happened to speak French) and the manager on-staff called me a "dumb American". They still refused to help us and only offered a possible discount at a later date, which never came to fruition. Finally, after the US travel ban had been put into place, we tried one final time to ask for a refund. Yet again, we were referred to Infinite Hotel and given no other recourse. Worse, Cancelon's customer service was so backed up that they didn't cancel our reservation until the middle of our stay. Overall, I found that the Hotel Michelet Odeon's staff did not care about our plight - we even offered to take a voucher for later use, which they refused. I will never stay at this establishment and hope that others will take this as a cautionary tale - you will not get your money back if you use any 3rd party vendors and the hotel will treat you terribly, especially if you are American.

From over 40 years i was here for my holidays in Paris. The last management is enhanced and I appreciate it. Only a little bit noise from the square but not so important. Evitate the breakfast, not so nice.

Great location, round the corner from Luxembourg Gardens, walking distance to the Latin quarter, Seine & Saint Germaine . Hotel itself was lovely, room was clean & tidy , bathroom small & compact with hairdryer Had extra pillows and blanket. No tea & coffee facilities, down stairs only and have to pay 2-3euros. Hot water free Staff friendly , the gentleman in the morning not so chatty apart from that hotel was good .