Based on 65 review
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Located opposite the Basilica of "Nuestra Señora de la Salud", in the historic center of Pátzcuaro, a few steps from the Plaza Vasco de Quiroga, Museo Regional de Artes e Industrias Populares and La Casa de los Once Patios. This property features a unique architectural style, antique furnishings and spectacular courtyards filled with lush plants, creating a haven of peace and tranquility. The establishment provides a romantic restaurant that serves regional specialties and delicious cuisine. This hotel offers to all guests an excellent attention and the best service. Its confortables facilitie...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesConciergeLuggage storage
Business Facilities / FacilitiesEnjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance.
Quaint hotel in superb location
Reviewed 27 october, 2019
This hotel could be exceptional if better maintained. Unfortunately the plumbing was bad, leading to bad drainage and the smell filling the room. Also, in-hotel restaurants were not operating for breakfast. Maybe we had to order ahead of arrival? But not known.
Reviewed 10 august, 2019
This was our third visit to the Hotel during the past 5 years, and sadly we have to say it’s not what it was. Reception was less than friendly and our bed was rock hard, and it wasn’t until I put the duvet and blankets on top of the mattress were we able to get any sleep. Returning from dinner in the plaza, we parked in the hotel parking. WARNING - the uneven steps from the parking area to the hotel are very poorly illuminated and one of our party tripped and fell. A scary moment as he was an older gentleman (80 and very active) he badly skinned his shins and hit his head. It took 15mins for someone to arrive with ice. Needless to say we won’t be back as no one showed any real concern.
Reviewed 27 march, 2019
This is a wonderful place, one of those rare hotels where you enter a room and the ambiance swirls about you and says, “I must stay here”. Extensive and tasteful renovations in a four hundred year old building, with extremely high quality workmanship that left me agog. The quality found here is rare in Mexico. Hot water that circulates, so you open the tap and it is hot! Rare in buildings with 24 inch thick walls and miles from the water heaters, notice I said heaters, not a heater, and the water heaters are big industrial boilers ensuring that there is enough water to fill that big, solid copper soaker tub! Lots of lovely thick towels, comfortable beds with copious duvets and quality linens. Pillows that are pillows, not soft rocks, and a lovely staff. This place is worth every peso. Suggestions...a wifi repeater in every room would help, and, put a chrome cast device on the back of every tv for those of us who would rather not watch tv in Spanish. Weak, I know we are weak!
appalling service, refusal to cancel reservation after an accident en route to hotel
Reviewed 2 january, 2019
Refusal to cancel reservation, insisted we contact Booking.com, but their system reported ERROR for at least 24 hours to our attempt to cancel on line. Neither did anyone answer our telephone calls.Called and emailed the hotel, but Alejandro Lemus refused to find a solution notwithstanding failure of Booking.com to cancel. Lemus' replies to us are full of contradictions, underlying his total lack of willingness to find a solution. Everything points to this hotel, with or without Booking.com complicity, to take advantage of our (and probably many other's) misfortunes.
Reviewed 27 december, 2018
Our room was very comfortable and clean. We had our own little patio with a great view of Patzcauro and the lake. Wonderful food and attentive wait staff in the restaurant that has a breathtaking view. Everyone on the staff was friendly and helpful. Juliet at the front desk made sure all of our needs were taken care of. We loved our stay here.