Based on 196 review
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Situated in the business district, this hotel is 1.2 mi (1.9 km) from Hope Lodge and 1.8 mi (3 km) from Fort Washington State Park. La Salle University is 8 miles (12.8 km) away. Hotel Features An outdoor pool, a fitness center, and a business center are available at this smoke-free hotel. Hotel provides the following free amenities: breakfast buffet, parking, and Wi-Fi throughout. Additionally, coffee/tea in a common area, guest market, and meeting rooms are onsite. Room Amenities All 168 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and LCD TVs with satellite c...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPool
Reception servicesLuggage storage
Reviewed 28 november, 2021
Not the best HIE I stay out of a lot of HIE properties and this one is just a bit different they charged a large security deposit which is not routine the staff seemed a bit pretentious as if it were the Ritz Carlton - just didn’t have the normal HIE vibe The service wasn’t all that immaculate probably would not stay at this location again
Staff was rude and insensitive while there due to local power outage/house damage.
Reviewed 24 july, 2021
We live locally, but due to a neighborhood power outage from the storm 7/21 we were staying at the hotel. We arrived late at about almost 10 PM 7/22. I had been looking at a number of different hotels and had apparently misremembered the check out time was 11am (I thought it was 12pm), but was shocked that someone was knocking on the door shortly after 11 for us to leave (meanwhile, I had just gotten a late checkout for 12pm). We got there so late the night before that we didn’t have a chance to use the pool so we were going to use the pool area before leaving. Pool opened about 20 minutes late at about 11:20 AM, and I set up my laptop to do a work zoom while the kids took a swim. We had been out there for less than an hour when the staff came out and asked us to leave since we weren’t guests, interrupting my work meeting. There was 1 other person in the pool area, so not at all busy. The staff person was very aware that we were there because of a lack of power at our house, and could’ve shown a bit of consideration. I have stayed at hundreds of hotels and resorts across the country and I’ve never, ever, been told that we could not use the pool immediately before check-in if our room wasn’t ready or immediately after check out. It was extremely rude and inconsiderate, and I would never recommend that hotel to any friends that come into the area to stay nearby. I wish I had gotten the name of the staff member who treated us that way. He could certainly use some customer service retraining.
Reviewed 13 july, 2021
The hotel was very nice and modern. We enjoyed the outdoor pool on a hot day. It was very nice and not too crowded. We liked that the hotel offered coffee 24/7 and we could purchase other drinks by charging to the room. The second night was a little noisier because of a huge group of kids staying at the hotel for a dance event or something. Breakfast many items were empty. Not much in healthy options. A couple oranges. What they had did taste good. I left a credit card on file at checkin. I knew they were putting a $50 hold but then over the 2 days we were there a bunch of other random charges and credits showed up on my card. Six transactions over $200, I have no idea what for. I’ll call tomorrow if they don’t clear off my card. Housekeeping never came to our room. Not sure if this is normal? No clean towels, trash not emptied, beds not made… never had this happen at a holiday inn before. I know they don’t always leave clean towels but they literally didn’t do anything during our 2 days there. Overall a pleasant experience. Only minor inconveniences.
Good stay near Ft Washington
Reviewed 3 july, 2021
Stayed for soccer tournament with family. Rooms were comfortable we had a suite with pullout couch which was great for extra space and TV. Lobby area was fine. Hotel had storage area designated for extra towels and paper goods since housekeeping is on hold. Gym was nicely appointed. Did not try breakfast but seemed to have a good variety. Very close to lots of restaurants and shops. Area has some beautiful neighborhoods to explore as well.
A fine place to stay
Reviewed 1 july, 2021
Overall, this is a fine hotel to stay in. We were 3 adults/3 kids in a suite - we needed the extra space. Room pleasant and clean, beds comfortable. We stayed here because we wanted a suite with pool access plus free breakfast. We appreciated the availability of almond milk. Mini fridge is nice size for a mini fridge. The biggest thing is that the service could be improved: our shower was out of shower gel and conditioner when we arrived, and we needed an extra blanket for the pullout couch, and both times we called the front desk about it, we were told to come down and get it ourselves, rather than it being kindly brought to the room. Pool is large. If your room faces the pool, you can kind of hear the train pass at night. Breakfast was okay, could be improved somewhat by replenishing faster or adding more fruit. The night before we checked out, staff said they would let us check out at 12pm for late checkout (which isn't that late), but the next morning there was no record of this and told us there was no late check out. Guests in the pool were on the rowdy side for several days. Laundry services okay: $2.50 each for washer and dryer. Front desk will make change for you. Fitness room okay - two treadmills, two precors, rowing machine. Bathtub drain became mysteriously clogged before we left.