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Opinión escrita el 17 de Septiembre de 2021
We were really looking forward to visiting the Hotel Penzance but found ourselves stressed from the start with not enough and extremely steep, awkward parking. If you aren’t lucky enough to get a space or street parking, then the only option is to park near train station which involves a walk up a very steep hill.
Upon check in we were told we were on the top floor and there was no lift and no help with our luggage.
Delicious meal in the restaurant the first night, one of the best meals we’ve had, but when we asked to book again for the following 2 nights there was no availability. Turns out the restaurant is open to outside guests. Surely guests should automatically be booked a table and be able to get dinner? This actually ruined our stay.
Breakfast was rather a poor experience. I understand hospitality is struggling with staff numbers and we were happy and prepared to wait but service was so poor. Disorganised, things missing, wrong cutlery, a completely different experience from our only meal in the restaurant. When I asked the 2nd morning could I have Danish pastries the waiter said that they didn’t have stock today. No apology! Limited fruit in a bowl, choice of only 2 cereals, no yoghurts, and cooked breakfast items of poor quality.
Garden was very untidy and made hotel exterior look unwelcoming.
To have paid £220 per night, you expect a lovely, well kept, welcoming hotel and decent experience but we felt really let down and robbed. Receptionist didn’t even ask if we had enjoyed our stay, probably too worried to. She wasn’t to blame, she was lovely, but the management need to look at how they run their business.
The first night/day we spent extra money in the hotel and were prepared to the subsequent nights. Due to lack of dinners we decided not to spend more at the hotel so sadly bought cans of gin and tonics, our own wine and nibbles to have in our room, because why would we want to spend money when we couldn’t even get a table in the restaurant and the bar area was closed.
Hotel should not be charging full price for a limited and poor service.
Definitely wouldn’t stay again or recommend at that price.
Opinión escrita el 16 de Septiembre de 2021
Despite the hotel being very busy service was good. Food at both dinner service and breakfast was excellent. Good location with views. Room was comfortable. Felt very welcome and staff friendly. Would stay again.
Very Dissappointed !!!!!!!!!
Opinión escrita el 14 de Septiembre de 2021
Well, where do I start? We booked it through booking.com the photos looked lovely rooms nice a fresh. We got there and it was dirty, smelly we didn't even unpack turned around, and traveled back home the same day. It is not worth £233 a night without breakfast. I feel it was false advertising as the pictures are not what you get. I took photos of the bedding, pillows and floor and have sent them to booking .com we have no come back from these as yet.
Nice location food and staff, poor bedroom and expensive price!
Opinión escrita el 14 de Septiembre de 2021
The positives: The location is good, close to the town and train station. The staff were very friendly throughout our stay and the food was delicious. I think they were understaffed as like most hospitality venues at the moment, so there was a delay on food and drinks, but it didn't bother us. The covid measures they have in place are good - staff wearing masks, hand sanitiser around the building and a one-way system.
The negatives: I hate to give negatives as I work in hospitality myself, but the price of this hotel for what you get is ridiculous. We booked a cosy room and it was very cosy, very small which didn't bother us too much. What bothered us, was that the window faced a sloping roof with air vents from the kitchens, it was very hot in our room so we had to open windows which leaked the vent smells from the kitchen into our room. Also trying to get to sleep in the evening was difficult as our room backed onto the kitchens and staff area you could hear people chatting loudly after their shift. This should not be a bedroom, maybe a storage cupboard?
The nail in the coffin was the price, at £219 per night we would have expected more. The prices are far too high.
Opinión escrita el 11 de Septiembre de 2021
Our stay in this hotel has left a bad taste in our mouths!
We were promised a king sized bed and were given a double bed. The restaurant food was adequate but the receptionists wouldn’t know effective customer service if it hit them in the face! Not even the most affluent of hotels, yet the staff are rude and ignorant. I’ve stayed in very expensive hotels in the past and the service has been far better than in this place.
Says a lot about the poor management.
There are plenty of other hotels in Cornwall and I for one will most definitely NOT be returning to this ghastly place!