Stay far far away… like downtown!
Reviewed 7 October, 2021
I am not one to write reviews, and normally I wouldn’t but with this one I had too… it was that bad!
Not up to a sheratons expectations at all, I’m not even sure it’s up to a days inns expectations.
I shouldn’t have even checked in when the smell of a deodorizer in the lobby was so strong it was literally making me nauseous. The property on the outside has over grown shrubbery. There was trash all over. The smoking area is directly in front of the main entrance and there was homeless people sleeping in the garage.
I get checked in (the staff member was actually very nice) I made my way to the elevator, at my floor the elevator opens before it had stopped moving at the floor (about 6 inches of inner wall exposed.) I walk to my room, the walls have literal filth, holes and wallpaper peeling…
I get to my door, the white door from about half way down to the floor is a complete different color with filth and dirt. Inside the room there was 3 large stains on the floor (probably 3ft in size) the room smelt lived in and the bed was not properly made (I pray it was clean.) The bathroom was very old and run down. The closet door was literally held up by one screw and didn’t shut, not to mention the stains and chips.
The bed itself was so uncomfortable my body sunk into the mattress and it was almost around me ( I’m normal height and weight) and the pillows were lumpy and under the pillow cases the pillows were tan in color from age and usage.
The couch was so old and dirty I was afraid to sit on it.
I am in town for a training , my stay was suppose to be 4 nights. I was so grossed out I didn’t sleep. and I checked out of the hotel at around 530am (I wasn’t even there for 12 hours) I ended up switching hotels to one more my expectations.
I am honestly surprised this hotel is allowed to fly the Sheraton flag and it hasn’t lost it yet.
It was a waste of $130. Moral of the story… stay at a nicer hotel downtown… price difference was minimal.
Didn't fit my expectations for being a Sheraton.
Reviewed 20 September, 2021
Stayed at this hotel for 3 nights. We were able to check in early without a fee. The pool was awesome. Loved how they played music outside while you were swimming. Unfortunately our bed was not comfortable at all. I asked for more sheets to give it some cushion and it did not help. If you request services on the app Unfortunately they can not see anything on there end you have to call it in. The water pressure in the shower was not the best. Not all hotel staff were wearing masks. Although I loved the pool we will not be staying at this hotel again.
Great staff and food. Poor facility and area.
Reviewed 9 September, 2021
We were welcomed by very friendly and helpful staff at the front desk and at the restaurant every morning. The daily breakfasts were hot, fresh, and very tasty. However, the entire facility is very tired, dated, and in need of repair. Peeling paint, broken door latches, stained carpet, broken coffee makers, inoperable room safes, poorly working televisions, and missing balcony furnishings were just a few examples of what is in desperate need of attention. The general area is not too nice, with many homeless/panhandlers hanging around the intersection corners in the area.
Thank you for your great customer service and knowing how to make me feel special. You guys go above and beyond.
Reviewed 2 September, 2021
I wanted to thank the entire staff; Traci, Jasmin, Micheal, Robby, and everyone else I was unable to mention. Iv been staying at this location for the last 4-5 years and just reached “Ambassador” status for the first. I’m lucky as I have this hotel to stay at and always feel welcomed and important. Thank you so much. See you all next time!
Wonderfully surprised at the customer service and accommodations!
Reviewed 21 August, 2021
In a time where Covid is taking a toll, when we need to get away, it’s nice to find a hotel that is putting it’s clients absolutely first. Upon arrival Robbie, the front desk supervisor, made sure that every single detail of our stay was addressed… not only that, when coming back later, he went above and beyond without any question! His front desk manager, Jazmine, had no hesitation in helping us out either. When it came to food and beverages, Melissa, the food and beverages supervisor, who seemed understaffed, was nothing but accommodating and happy to help with anything. When in Phoenix, we’ll happily stay the couple extra miles from the airport to have the customer service (and beautiful, clean accommodations) that we have experienced here!
Thanks from Ally and William Graling