Super 8 Phoenix Downtown

We are in the middle of a pandemic and: when i used a clorox wipe to wipe off the controls for the a.c., the wipe was BLACK. NOBODY had swept under the bathroom sink area or mopped in what looked like months. there were NO pillow cases on the pillows and: the bed only had a sheet on it. a DIRTY one at that! i complained and the front desk said: yeah, we tell management customers complaints and: management DOESN'T CARE!. THIS FREAKING SAYS EVERYTHING. I got locked out by my key card, it wouldn't let me into my room, about 6 FREAKING TIMES, which meant i had to walk up and down stairs 12 times in `110 degree heat. the lamp on the desk was broken so the lamp shade just hung down off the bulbs, which were bright. this place was an ABSOLUTE disgrace.

This room was the most repulsive thing I have ever stayed in. Hair everywhere in the bathroom, sunflower seeds on the dirt carpet. They lost my package and said they returned it to sender , which they did not . So when I asked for a refund through amazon they told me to ship it back and over a month later the thing has still not been received. I called the day it arrived made sure my name was on it , they knew who I was and said it would be safe... got there hours later and it was completely missing . The attitude of the staff was not helpful and it seemed everyone was lying

Absolutely disgusting room. Black hairs all over the bedding, bathroom looked like it was never cleaned. Spoke to front desk about this and they did not apologize or offer reimbursement. Ended up leaving without a refund because we were not comfortable staying here.

Liked · The location can be good if you want to walk almost half an hour to get to downtown Phoenix. They have breakfast, however lame, but probably not worth risking it because the entire hotel is unsanitary. Disliked · Pretty much EVERYTHING! Wherever you stay, just do not stay here. We had just driven all the way from San Diego throughout the day. The check in receptionist just seemed bored to serve customers for starters and would hardly look at us (first clue!). When we got our key and got given room 121, the door wouldn't open after trying repeatedly (3 people) and we had to go back to reception (second clue!!) and the receptionist said you have to pull the door handle up (this is a standard door handle where you pull it down - really should have given up by now!!). So we tried again and it did not open again and by this time we were annoyed. We returned to reception and had to get a new room (the only other available room 122) which thankfully opened but the toilet did not flush. We had to get out so we asked them to fix the toilet while we are out (it was my birthday by the way). The room is overall very dusty and I have attached a photo of the chair which people probably had sex on and the hotel never threw it out or cleaned. We had also specifically booked a non-smoking room and we had to turn the AC on, open the door and get room freshener spray to get the smoke out. When we got back, the toilet was fixed and we went to bed. There was a thin (no idea what material but definitely not cotton!!) sheet to cover ourselves with. We looked in the drawers and found a blanket and a cockroach in the drawer! DISGUSTING! We slept in warm clothes with the thin sheet. Next morning, we found 2 cockroaches in the bathtub / shower and 1 more in the room! The coronavirus closures in USA were starting to kick off at the time so we had to cut our trip short but our last night we checked out of this hellhole and checked into the Tempest Hotel in Tempe (AMAZING!). While checking out, they even lied to us about who does the refund and kept picking up the phone and talking to other customers for ages. Just trust me and do not ever go there. We complained to booking.

This is by far the worst motel I have every stayed at. Room was filthy Rubbish still in bin in bathroom from previous guest! Carpet should be pulled up and thrown out. No towels in room either day one or day two. We had to ask both times for towels. We found a pair of underpants behind the chest of drawers and a sock inside the cabinets where the fridge is. Rang front desk on day 2 to ask for towels, soap, toilet paper, hand towels, coffee, creamer, toiletries - he said he would try but did nothing. This is the worst motel I have ever seen and I have stayed at hundreds over the years - 20 odd just this trip to the US.